Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!!

A Bary · 04-24-2009, 10:45 AM

Hello

I had tried TAC by Ryan Deiss, and it's a good site, but I'm done with it and don't want to continue paying $97/month.

I contacted the support for cancellation 4 days before the billing date, I didn't receive any response and my tickets are still open, then, yesterday I found that I've been charged again for this subscription, as if I didn't request cancellation and everything is going normal!!!

I respect Ryan, but how he charges someone who requested not to be charged, is this what he calls " forced continuity", to force people to pay you against their will?

Anyone has the same experience with this site?
Anyone knows how I can stop this?

Ahmed

Raydal · 04-24-2009, 10:46 AM

This is off topic but I read your post as "Ryan Dies"! Well, I see that
he is still alive and well.

-Ray Edwards

Brad Callen · 04-24-2009, 12:34 PM

Quote:

Originally Posted by goldmind123

Hello

I had tried TAC by Ryan Deiss, and it's a good site, but I'm done with it and don't want to continue paying $97/month.

I contacted the support for cancellation 4 days before the billing date, I didn't receive any response and my tickets are still open, then, yesterday I found that I've been charged again for this subscription, as if I didn't request cancellation and everything is going normal!!!

I respect Ryan, but how he charges someone who requested not to be charged, is this what he calls " forced continuity", to force people to pay you against their will?

Anyone has the same experience with this site?
Anyone knows how I can stop this?

Ahmed

I'm sure he probably didn't see your cancellation request. This kind of stuff happens. Just submit another ticket. Explain to them. Then ask them to refund that last payment. Don't let it bother you. It's an easy fix.

Brad

Paulo · 04-24-2009, 12:47 PM

I´m sure Ryan didn´t see it as he´s an ethical
marketer in my book.

Now I think a member should be able to cancel
their membership easily and immediately and
no need to waste any more time than he did
to join.

Unfortunately that´s too common these days.

For this exact reason I have decided not to
join some memberships where this is not clear.

A Bary · 04-24-2009, 12:59 PM

Thanks everyone (special thanks for you Brad)

I've no doubt that Ryan is an ethical marketer, he is one among few I trust in this feild, but I think he has to have a look on his support stuff, it's not the first issue with them,
I hope he can find this post here and revise it with them

A Bary · 04-24-2009, 01:01 PM

Totally agree with you, and that's why I pass many good offers these days, because of the forced continuity and the lack of clarity about billing/cancellation subject

Quote:

Originally Posted by Paulo

I´m sure Ryan didn´t see it as he´s an ethical
marketer in my book.

Now I think a member should be able to cancel
their membership easily and immediately and
no need to waste any more time than he did
to join.

Unfortunately that´s too common these days.

For this exact reason I have decided not to
join some memberships where this is not clear.

A Bary · 04-24-2009, 01:04 PM

OMG!

How you read it like this Ray?

Anyways, he is very well, and sending me emails daily (and I'm happy to receive his emails

)

Quote:

Originally Posted by Raydal

This is off topic but I read your post as "Ryan Dies"! Well, I see that
he is still alive and well.

-Ray Edwards

bionictortoise · 04-24-2009, 01:36 PM

Raydal:

Quote:

I read your post as "Ryan Dies"!

goldmind123:

Quote:

OMG!
How you read it like this Ray?

Lesdyxia strikes again!

aboutalhah · 04-26-2009, 03:24 AM

Exactly, just call his office, and everything will be fine.

Don't worry, and just ask a refund for your latest installement, and that's it...

Last thing, I hope you put what you learned to USE?

this is even more important than your refund...

Franck

Quote:

Originally Posted by blfred

Instread of freaking out and getting your panties all up in a bunch why not try to call Ryan's office and work things out. I had a major problem with Ryan's office, and when I called it was taken care of right away. He has dozens of websites and brings in (documented) over eight figures per year. When you have an organization that big, some things are going to get missed. I know we all think or concerns and issues are the most pressing and important in the world since they are important to us...but there is rarely a problem that can not be solved by taking a chill pill and calling the people involved.

Brandon

Johnny · 04-26-2009, 11:06 AM

4 days might not be enough for the support staff to react.

I don't see any reason for a marketer not honor the refund, especially if it paid via credit card.

shermancox · 04-26-2009, 11:09 AM

I have canceled another subscription I had with him with no problems at all....

Incidentally, I love his materials....

hk · 04-26-2009, 11:50 PM

His support team is very professional and my cancellation request was handled quickly in similar case (my last payment after cancellation request was refunded).

GingerColeen · 04-27-2009, 05:37 AM

If you use Paypal you never have to worry about this. Just go to your Paypal account and cancel the subscription.

Peter Merrifield · 09-07-2009, 04:16 AM

Yes, I think Ryan Deiss is an ethical marketer. I'm taking issue with him and his support team though as I cant see what value I get in the way of New Content for $97 for the month of September compared with August. What's on the site is great, and well worth joining, but not worth continuing if new content isnt added each month that's worth the description.

I also agree that support isnt always that helpful and that's maybe because TAC support is run by Infomastery LLC who also run twelve sites including "What's working now", part of TAC.

Here's the text of my support ticket at drivingtraffic.zendesk.com - let's see what they come back with! Will post their reply

Peter
Thank you for giving Total Access Club a fair try. Unfortunately you are outside our generous guarantee period, so I am unable to process your request for a refund.
Obviously we want to do everything we can (within reason) to keep you as a satisfied customer. If there’s anything else we can do to satsify you, please don’t hesitate to reply and let me know
Best regards,
Gabby

Sep-06 2009 01:31 pm.

Hi, I am happy to stay with TAC for my second month if I can find NEW content worth the $97!. Maybe as a newcomer to TAC I'm not looking in the right place, so could you please tell me what new posts have been made for September over August and where to look which justify the subscription! If there have been no, or few new posts, then I will persist in asking you for a refund.

I've posted this ticket on the Warrior Forum and will post a copy of your reply.

Look forward to hearing from you.

Thanks

Peter

pearsonbrown · 09-07-2009, 04:42 AM

Peter,

This is a REVIEW forum, not a place to settle disputes.

I can see that you are making a genuine review point about what you say is the lack of new content. But disputes, however valid they seem to you, are not allowed on here. I haven't 'zapped' the post but consider this a gentle warning ;-)

Pearson

Peter Merrifield · 09-07-2009, 04:58 AM

Pearson, thanks for the gentle warning

Point taken. If anyone has been part of TAC for a while and knows how to find the new content each month, or has any views on the value of new content posted each month, I'd be interested to read them. Peter

rdeiss · 01-04-2010, 12:42 AM

Hi all, Ryan Deiss here...

A concerned customer forwarded this thread onto me, so sorry that I'm just now seeing it and responding to it.

Anyway, hopefully by now you've already been taken care of, Ahmed. If not, let me first say how truly sorry I am. Cancellation requests and refund requests are taken VERY seriously, and the last thing I want is for someone to feel like I've taken their money and not delivered value.

So, if you haven't received that refund, feel free to contact my office DIRECTLY at: 512 892-3022

...and ask for Patti.

Patti is my top-level member support person, and if you tell her I told you to call, she'll make sure you get taken care of.

Again, I'm sorry this wasn't dealt with properly the first time.

We do what we can to train our people, but I'd be lying if I said we got it right every time. Hopefully you'll give me a 2nd chance to take care of this issue. (And this goes for anyone else...not just Ahmed.)

Have a great 2010!

-Ryan Deiss

A Bary · 01-09-2010, 07:50 PM

Quote:

Originally Posted by rdeiss

Hi all, Ryan Deiss here...

A concerned customer forwarded this thread onto me, so sorry that I'm just now seeing it and responding to it.

Anyway, hopefully by now you've already been taken care of, Ahmed. If not, let me first say how truly sorry I am. Cancellation requests and refund requests are taken VERY seriously, and the last thing I want is for someone to feel like I've taken their money and not delivered value.

So, if you haven't received that refund, feel free to contact my office DIRECTLY at: 512 892-3022

...and ask for Patti.

Patti is my top-level member support person, and if you tell her I told you to call, she'll make sure you get taken care of.

Again, I'm sorry this wasn't dealt with properly the first time.

We do what we can to train our people, but I'd be lying if I said we got it right every time. Hopefully you'll give me a 2nd chance to take care of this issue. (And this goes for anyone else...not just Ahmed.)

Have a great 2010!

-Ryan Deiss

I'm so sorry Ryan..its my mistake, I couldn't close the thread and I thought it's dead...

My apologies for anyone misleaded by this thread, however, I already praised TAC in many other threads, this issue was just a minor issue that ended, and I always thought about TAC as the best membership site I ever joined..

Deeply sorry Ryan and everyone else come through the thread

04-24-2009, 10:45 AM	#1
A Bary AKA as Goldmind123 :) War Room Member Join Date: Feb 2009 Posts: 814 Thanks: 144 Thanked 134 Times in 100 Posts Contact Info	Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! Hello I had tried TAC by Ryan Deiss, and it's a good site, but I'm done with it and don't want to continue paying $97/month. I contacted the support for cancellation 4 days before the billing date, I didn't receive any response and my tickets are still open, then, yesterday I found that I've been charged again for this subscription, as if I didn't request cancellation and everything is going normal!!! I respect Ryan, but how he charges someone who requested not to be charged, is this what he calls " forced continuity", to force people to pay you against their will? Anyone has the same experience with this site? Anyone knows how I can stop this? Ahmed

04-24-2009, 10:46 AM	#2
Raydal Marketing Strategist War Room Member Join Date: Jan 2003 Location: Punta Gorda, FL, USA. Posts: 3,242 Thanks: 149 Thanked 1,130 Times in 500 Posts Social Networking Contact Info	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! This is off topic but I read your post as "Ryan Dies"! Well, I see that he is still alive and well. -Ray Edwards
	WSO: 6 Months Of Copywriting Coaching For Just $597 By Warrior's Favorite Copywriting Coach! The Economy Sucks Copywriting Special! \| Copywriting Course FIVERR Gig!

04-24-2009, 12:47 PM	#4
Paulo Advanced Warrior War Room Member Join Date: Aug 2004 Posts: 612 Thanks: 7 Thanked 11 Times in 11 Posts	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! I´m sure Ryan didn´t see it as he´s an ethical marketer in my book. Now I think a member should be able to cancel their membership easily and immediately and no need to waste any more time than he did to join. Unfortunately that´s too common these days. For this exact reason I have decided not to join some memberships where this is not clear.
	High-End Design For The Smart Marketer

04-24-2009, 12:59 PM	#5
A Bary AKA as Goldmind123 :) War Room Member Join Date: Feb 2009 Posts: 814 Thanks: 144 Thanked 134 Times in 100 Posts Contact Info	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! Thanks everyone (special thanks for you Brad) I've no doubt that Ryan is an ethical marketer, he is one among few I trust in this feild, but I think he has to have a look on his support stuff, it's not the first issue with them, I hope he can find this post here and revise it with them

04-26-2009, 11:06 AM	#10
Johnny Singapore Warrior War Room Member Join Date: Aug 2005 Location: Singapore Posts: 676 Thanks: 47 Thanked 23 Times in 22 Posts Social Networking	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! 4 days might not be enough for the support staff to react. I don't see any reason for a marketer not honor the refund, especially if it paid via credit card.
	________________________________________ >>> Real Product Reviews ~ 101 Online Business <<<

04-26-2009, 11:09 AM	#11
shermancox HyperActive Warrior War Room Member Join Date: Feb 2009 Posts: 198 Blog Entries: 19 Thanks: 26 Thanked 23 Times in 21 Posts Contact Info	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! I have canceled another subscription I had with him with no problems at all.... Incidentally, I love his materials....

04-26-2009, 11:50 PM	#12
hk Active Warrior War Room Member Join Date: Mar 2005 Location: , , . Posts: 66 Thanks: 8 Thanked 1 Time in 1 Post	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! His support team is very professional and my cancellation request was handled quickly in similar case (my last payment after cancellation request was refunded).

04-27-2009, 05:37 AM	#13
GingerColeen Active Warrior War Room Member Join Date: Oct 2008 Location: Midwest USA Posts: 80 Thanks: 22 Thanked 26 Times in 16 Posts Social Networking	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! If you use Paypal you never have to worry about this. Just go to your Paypal account and cancel the subscription.
	Ginger Coleen Looking for a fun and easy way to build a business? Watch this FREE webinar and learn how to quickly carve out your piece of the mobile marketing pie!

09-07-2009, 04:16 AM	#14
Peter Merrifield Serial Entrepreneur War Room Member Join Date: Sep 2008 Location: London England - Great City! Posts: 56 Thanks: 0 Thanked 5 Times in 5 Posts Social Networking	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! Yes, I think Ryan Deiss is an ethical marketer. I'm taking issue with him and his support team though as I cant see what value I get in the way of New Content for $97 for the month of September compared with August. What's on the site is great, and well worth joining, but not worth continuing if new content isnt added each month that's worth the description. I also agree that support isnt always that helpful and that's maybe because TAC support is run by Infomastery LLC who also run twelve sites including "What's working now", part of TAC. Here's the text of my support ticket at drivingtraffic.zendesk.com - let's see what they come back with! Will post their reply Peter Thank you for giving Total Access Club a fair try. Unfortunately you are outside our generous guarantee period, so I am unable to process your request for a refund. Obviously we want to do everything we can (within reason) to keep you as a satisfied customer. If there’s anything else we can do to satsify you, please don’t hesitate to reply and let me know Best regards, Gabby Sep-06 2009 01:31 pm. Hi, I am happy to stay with TAC for my second month if I can find NEW content worth the $97!. Maybe as a newcomer to TAC I'm not looking in the right place, so could you please tell me what new posts have been made for September over August and where to look which justify the subscription! If there have been no, or few new posts, then I will persist in asking you for a refund. I've posted this ticket on the Warrior Forum and will post a copy of your reply. Look forward to hearing from you. Thanks Peter

09-07-2009, 04:42 AM	#15
pearsonbrown Grumpy Old Moderator War Room Member Join Date: Apr 2003 Location: Spending the winter in France Posts: 1,092 Thanks: 720 Thanked 351 Times in 156 Posts	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! Peter, This is a REVIEW forum, not a place to settle disputes. I can see that you are making a genuine review point about what you say is the lack of new content. But disputes, however valid they seem to you, are not allowed on here. I haven't 'zapped' the post but consider this a gentle warning ;-) Pearson
	http://www.englishgrammarsecrets.com http://www.grumpy-old-man.com

09-07-2009, 04:58 AM	#16
Peter Merrifield Serial Entrepreneur War Room Member Join Date: Sep 2008 Location: London England - Great City! Posts: 56 Thanks: 0 Thanked 5 Times in 5 Posts Social Networking	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! Pearson, thanks for the gentle warning Point taken. If anyone has been part of TAC for a while and knows how to find the new content each month, or has any views on the value of new content posted each month, I'd be interested to read them. Peter

01-04-2010, 12:42 AM	#17
rdeiss Warrior Member Join Date: Oct 2008 Posts: 5 Thanks: 0 Thanked 1 Time in 1 Post	Re: Ryan Deiss Total Access Club..Don't alllow You To Cancel Subscription?!!! Hi all, Ryan Deiss here... A concerned customer forwarded this thread onto me, so sorry that I'm just now seeing it and responding to it. Anyway, hopefully by now you've already been taken care of, Ahmed. If not, let me first say how truly sorry I am. Cancellation requests and refund requests are taken VERY seriously, and the last thing I want is for someone to feel like I've taken their money and not delivered value. So, if you haven't received that refund, feel free to contact my office DIRECTLY at: 512 892-3022 ...and ask for Patti. Patti is my top-level member support person, and if you tell her I told you to call, she'll make sure you get taken care of. Again, I'm sorry this wasn't dealt with properly the first time. We do what we can to train our people, but I'd be lying if I said we got it right every time. Hopefully you'll give me a 2nd chance to take care of this issue. (And this goes for anyone else...not just Ahmed.) Have a great 2010! -Ryan Deiss