SendReach Review anyone?

by Valerio 43 replies
Hi Warriors.

Did you guys had any chance to use Sendreach?

How is the user interface, the deliverability and the other features?

Is it as cool as the into video says?

Thanks in advance.
Valerio
#internet marketing product reviews & ratings #review #sendreach
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  • Profile picture of the author octars
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  • Profile picture of the author InternetBullDawg
    I know this post was at the beginning of the month but since then SendReach servers were hacked. They are trying to get it all back up and running but they are having to age the IP addresses which takes time. I would have thought they had better security measures in place.

    I built my list exclusively with SendReach and my subscribers are not getting my broadcast emails. It has been four days. Although I understand the problems they are having it is really hurting as I had just started developing my list.

    With that said their deliver rate was excellent and was less likely to go into junk folder. High opens and click throughs. I wish they could get things back up quicker.

    I am going to have to rebuild my list on aweber.
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  • Profile picture of the author Valerio
    I just asked to cancel and get a refund. I don't understand how you can run such a company, leave your clients without service for more than a week or even don't offer a grace period or a discount on next bill.
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        • Profile picture of the author Keith Price
          Originally Posted by OcCharlie View Post

          I really don't even give a shit about this forum, I only made this to shed some light on the topic, from someone who knows him a little better.
          Not sure if you're really the product creator's child or not, but if so, know this...

          Your posts are NOT helping him. You come in all defensive and dissing the forum and you're going to turn off of SendReach.

          Maybe your a competitor trying to sabotage him? That's the only rationale I can come up with for such a post.
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      • Profile picture of the author Frank Ziegler
        Originally Posted by OcCharlie View Post

        I've never met someone who is so ready to do the right thing, whether it hurts him or not. But complaining about him not offering a grace period or a refund, that's essentially asking him not to provide for his family. That's one thing he won't let happen.
        These two sentences are mutually exclusive.

        And while I may partly understand your point from the personal perspective, it is irrelevant to the professional issue we're discussing.
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      • Profile picture of the author Valerio
        Originally Posted by OcCharlie View Post

        That's my dad you're talking about. They had a hacker get into their system, what the hell was he supposed to do about it? He's one man who does email marketing, he doesn't work for the NSA. And, for your information, he's the most honest, most ethical man I've ever met in my life. Not from the naive "He's the best dad ever" stand point, but from a realistic stand point. I've never met someone who is so ready to do the right thing, whether it hurts him or not. But complaining about him not offering a grace period or a refund, that's essentially asking him not to provide for his family. That's one thing he won't let happen. Trust me, I know him a lot better than you do.
        First of all this is business. If I pay for a service that doesn't work, I expect to be refunded OR get an extension for the period that the service wasn't available. I'm not talking about honesty or your dad in particular, I'm talking about doing business the right way.

        If you pay a ticket for a movie, and then at the door they don't get you in.
        What do you do?

        Said that, TODAY I was billed AGAIN from SendReach after I cancelled the service last month. Why? Still waiting for a refund and an answer.

        Tell your dad to get at least an accountant or a software that will keep track of payment and subscription.

        Good luck with your business.
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  • Profile picture of the author InternetBullDawg
    I would like to update on SendReach. The service is now back up and working. I've been sending out broadcasts with no problems. With that being said, I would still do a backup of your list. Yep, I am paranoid but I can not go basically a month and not being able to send broadcasts.

    The open and click rates on SendReach are still higher than what I get on Aweber. I am going to stick with them but be cautious and have a backup.

    Edit:
    Service is still up and down. Sent Broadcast today and it is not going out to hotmail, gmail, etc accounts. So...
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  • Profile picture of the author cypherslock
    I can understand WHY he felt he couldn't offer something in compensation. Problem is: other ARs do. And people expect that. And frankly, they're right to do so. If I suddenly don't have service for a week, I damn sure expect a credit on my next bill, and that's not just ARs but any type of service. Doing otherwise just pisses off your customer base. And while not illegal, it certainly is unethical.
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  • Profile picture of the author Lorenzo Basil
    OUCH! Today I bought their 10K subscribers lifetime access and found that it's not delivering to hotmail, did a little search and... BOOM! found this thread! it's still hurting...
    Will keep you updated about my refund ($697)
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  • Profile picture of the author InternetBullDawg
    The owner sent an update yesterday, I believe, that you can not use free email addresses as the "From" email address to send out broadcasts/autoresponders but other than that SendReach has been working very good lately.

    There may be a down time early in the morning when they need to work on something but other than that okay. I've been getting SendReach emails coming through into my hotmail inbox and another person I know that uses SendReach. Her emails have been getting through also.

    I am a month by month customer. Did not go for the lifetime access.
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    • Profile picture of the author testwarrior
      Originally Posted by BullDawgDany View Post

      The owner sent an update yesterday, I believe, that you can not use free email addresses as the "From" email address to send out broadcasts/autoresponders but other than that SendReach has been working very good lately.

      There may be a down time early in the morning when they need to work on something but other than that okay. I've been getting SendReach emails coming through into my hotmail inbox and another person I know that uses SendReach. Her emails have been getting through also.

      I am a month by month customer. Did not go for the lifetime access.
      what is the price structure for month to month? I can't seem to find this info on their site? thanks
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  • Profile picture of the author Keith Price
    I just got an offer for SendReach but to even LOOK at the pricing, it's requiring me to give access to my Facebook profile AND friends. WHAT?? No thanks.
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  • Profile picture of the author InternetBullDawg
    Wow, yep they want access to your Facebook.

    Watch the video all the way through and you will be redirected to the pricing page. They have changed it to a one time lifetime access fee.
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    • Profile picture of the author JennyLon
      Originally Posted by BullDawgDany View Post

      Wow, yep they want access to your Facebook.

      Watch the video all the way through and you will be redirected to the pricing page. They have changed it to a one time lifetime access fee.

      Which is how much please?


      I was TOTALLY firstly put off by Send reach wanting my facbook info... um excuse me? what the heck!

      Plus having to be forced to watch a video no timer on it, no fast forward... wow to get price (that forcing folk to watch often Long videos is so manipulative and disrespectful on these launches people do... I feel strongly about that) so 3 minutes later on this one did not bother way too hard to even find a simple thing out! (none of the other auto responders selling their stuff on their pages do this - you can find the price in a few clicks)

      Hence all ready not liking their ethics and then PLUS reading all the above comments plus his 'so called son' chiming in totally, totally off putting to say the least...
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  • Profile picture of the author JohnSpangler
    Just an FYI

    I had originally signed up with sendreach when the program was called list animal back
    in December 2012.

    When the program originally started the idea was revolutionary and impressive to such a degree that I signed up and jumped on board.

    Everything was going great until their servers were hacked in July. Since that time the service was down for significant periods with no follow up or correspondence.

    Now for those of you who know me I am not here to slander or talk negatively on anyone but I respect the warrior forum and the reviews and feedback both good and bad and I feel you deserve an honest follow up and review.

    At least based on my personal experiences I am extremely disappointed with
    the service and personally regret ever signing up because the terms of service
    have changed so significantly from when we joined.

    You can no longer email more than 1x a day, you HAVE TO maintain a 4% open rate
    on emails that are sent out and SendReach at their own personal discretion can delete whatever subscribers they want.

    One of my business partners had over 500 legitimate emails deleted with no explanation other than to say they can do whatever they want- really? If let's say the cost per subscriber was just $2 then that's over $1000 they just deleted.

    I don't know about you but that's not good business, these were all legitimate emails and thankfully he kept his aweber account as did I.

    We are just getting started with the negative impact this has had and I think you
    deserve to hear an honest heads up.

    If I were reading this I would run not walk away from this service

    Chuck and company try to wrap these restrictions around how this is a GREAT benefit for you, really, this is a great benefit?

    Aweber and GetResponse has no such restrictions and no such open rate requirements, so if you are looking to get a sendreach account or sign up I can not recommend them personally.

    This is my own personal thoughts and use this information anyway you want I just thought I would share my personal experiences to better arm your own decision making.

    To your success,
    John
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  • Profile picture of the author mason1
    man.. i almost got in with these guys.. actually paid for 1 or 2 months before it went to the lifetime only pay option. i never even used it, just wanted to get in on it with the cheap pricing before launch. well, the thing i hated about it, was you had to manually pay each month with paypal. every single month harassing me to pay, with no option to autobill or just have a cc autopay each month.

    i had pretty high hopes of this, but think i may just use getresponse. using PLS now, and its ok, but seems pretty limited so far. having an extremely hard time using it to promote anything else besides their own program. and cant seem to find any options to verify the emails or have any sort of single or double optin deal. just accepts any old email and goes to the landing page.

    anyhow, really glad i didn't get the lifetiime version of sendreach.. bet it's hell gettting your refund.

    and they were have completely ignored any questions i have sent to them lately, absolute silence. seems like possibly shady outfit or maybe just incompetent, not sure which.
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  • Profile picture of the author brutecky
    This is what happens when 'marketers' design and manage a system that should be run by 'IT professionals' .. marketers know how to hype up features and get people to pay crazy prices, but they dont have the tech. know how to develop and maintain a solid platform.
    SendReach=Fail.
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  • Profile picture of the author Peru101
    I don't believe in bad-mouthing people, since the majority I deal with are truly well-intentioned and can explain and redeem themselves if given the chance.
    But SendReach has been a total nightmare from the beginning. I got the recommendation from Andre Chaperon, whom I trust, and went to check out the overhyped webinar. After buying, I realized I couldn't use the software because it wasn't coded properly, and my screen reader couldn't interact with it. I emailed support several times, and even offered to code it! After a few emails back and forth, they've stopped responding entirely; I must have sent a dozen emails to no avail. I just want my $297 back, and I don't imagine I'll ever get it.

    In summary, this is why you shouldn't buy SendReach.
    - Overhyped webinars with no real value
    - A "limited" lifetime membership that never actually expires
    - Terrible support
    - Continuously changing terms of service that allows them to set limits and delete legitimate emails
    - You subscribe to one of their lists only to realize when unsubscribing that you have to unsubscribe from five
    - Take your money and run attitude
    - No refund

    You'd do better with a reputable autoresponder like AWeber.
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  • Profile picture of the author Debora Humphries
    I purchased the lifetime access back when the service was called Email Animal in 2012 at the bargain price of $997 plus the plugins for it, making it a base price of $1300. I went to work for a few months in construction and came home to find out Email Animal no longer existed.

    I contacted Chuck and he said that he was in Beta again with testers for "List Animal," a much better version of Email Animal. He told me that I would have lifetime access with no additional cost if I just held on until the testing was complete.

    Well, unfortunately I did just that and low and behold, I finally got a clue and asked for a refund. Chuck replies, that I just want the money. Well, DAH?

    Needless to say, Chuck did not honor the money I spent on his project and sent me a dead link for the newest version called SendReach. My attempts to contact him regarding a live link were futile, so I finally smartened up and called it for what it is, a loss of my money. This was at the end of 2012.

    I had the feeling after all that I had went through, this company would have complaints and low and behold I found this thread.

    I do have every correspondence ever made between Chuck and I that was made that will back up my story. I am not trying to hurt the man's reputation here on the forum. I was just shocked that I have a family too and I paid that huge price only to find out what is being said now one year later, bad service and no refunds.
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  • Profile picture of the author abundantliving
    Boy, am I glad I found this thread! I was a hairs breadth away from buying lifetime access. Thanks to everyone who very honestly shared their experience with this company to help keep people like me from making a big mistake.
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    • Profile picture of the author Adam Sussman
      I second what Holly wrote. My cursor was hovering over the lifetime license purchase button. Glad I did my due diligence which was primarily this thread.

      Thanks everyone.
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  • Profile picture of the author kaanb1
    I was really hoping that glitches/problems of the past would be over by now .... I was ready to purchase as well. I'm also glad I found this thread. And then I thought that software problems and bugs can be fixed, a negative/dishonest attitude and bad intention can't. Are there any happy long time users of sendreach among us, willing to share a positive review?
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  • Profile picture of the author AllanWM
    Does anyone have positive feedback on SendReach?
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    • Profile picture of the author Adam Sussman
      Originally Posted by AllanWM View Post

      Does anyone have positive feedback on SendReach?
      His affiliates. :rolleyes:
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      "He elicits the same kind of admiration one would feel for a streaker at Queen Victorias funeral."

      • Profile picture of the author Joseph G Spiteri
        I was just about to pay for lifetime access to, good thing i didn't.
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      • Profile picture of the author wordwizard
        Originally Posted by Adam Sussman View Post

        His affiliates. :rolleyes:
        LOL!

        Just checked it out because someone is promoting it, someone I normally trust...

        But from what I see here, this is definitely not for me!
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        • Profile picture of the author logic22
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        • Profile picture of the author dunkinbbb
          Originally Posted by wordwizard View Post

          LOL!

          Just checked it out because someone is promoting it, someone I normally trust...

          But from what I see here, this is definitely not for me!

          Yea - I know what ( and probably who) you mean.

          I've had this experience with other "trusted' Internet Marketers (quickly becoming an oxymoron for me )

          People who I purchased from - and found value in their products - can't seem to resist the "money is in the list" syndrome - and promote the hell out of stuff that gets terrible reviews.

          And when confronted - as in this case - they "shoot the messenger".

          Hard to see why all these negative reviews - smoke - if there wasn't at least some fire.

          But the temptation of huge affiliate commissions seems too strong for just about anyone to resit.

          Bill
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  • Profile picture of the author kaanb1
    Ok, Since so many "gurus" were in on this and they are sticking their necks out for it, I decided to give it a go as well.

    Not on the "lifetime" pack though .... (whose "lifetime" after all? Mine or theirs )

    I generally don't trust "lifetime deals" for such a long term important relationship of trust and commitment. Of course I'll keep a copy of my list in my selfhosted autoresponder, which has less bells and whistles but it works!

    So far so good, It works... I particularly love the facebook "registration" plugin signup form. It is infinitely better than the classic "This application wants you access your personal details birthday and friends list" .... ( I get the heebie-jeebies when I see this message) - By the way you can get the exact same "fb registration signup form" using "easy email optins" software but it will not grab age and location in the autoresponder fields (even if it gets it from facebook) cause it can't glue it with your autoresponder. Sendreach has this working ok I guess.

    As far as deliverability goes, I believe that it is up to how you treat your list. If they open your emails you'll keep reaching the inbox. If not, then you'll be ending up in spam (no big deal if you the recipient tells gmail or any other email service that this email is not spam - happens all the time)

    So far so good...
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  • Profile picture of the author TheWealthSquad
    I use Sendreach. I bought it as List animal. Yes they have had some issues as they have grown.

    Is it perfect? Nope but then no company is. Has it reached its potential yet? No I don't think it has.

    It has some great ways to sign up (FB app, FB registration page, Google Plus, as well as traditional forms.)

    The biggest benefit is the built in demographic data that allows you to customize emails specific to them (Female, male, age, location). Used correctly it can provide some amazing conversions and open rates.

    It also has some nice features on sharing emails for AR series.

    I have several accounts (aweber, constant contact, and currently setting up a self hosted one). Sendreach is a good product that is growing and has tons of potential.

    Never let one component be the breaking point of your business. Sendreach can be a great part of your business if you want to use the demographics/etc that are built into it.
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  • Profile picture of the author kaanb1
    Hi, no problems at all with loading time for me. I'm with Firefox latest version. Did you try with an alternative browser?
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    • Profile picture of the author Freedom Media
      SendReach = SUCKS!!!
      Purchased their one time payment offer on 4/19/13 for $297.
      After much downtime of their service and constant upgrades that never seemed to upgrade anything, several emails to support which were never answered, requests for a refund were never honored or even answered, thank God I never cancelled Aweber.
      I have never been able to get it to work correctly, or for that matter at all, this Chuck Mullaney is nothing more than a smooth talking huckster, stay away from this company and it's owner. And before anyone that is likely an affiliate asks if I cleared my cookies or used another browser, yada yada...yes to all.
      Just one more shady company and person that gives IM a bad name.
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      • Profile picture of the author kaanb1
        Originally Posted by Freedom Media View Post

        And before anyone that is likely an affiliate asks if I cleared my cookies or used another browser, yada yada...yes to all.
        There it is! Somebody asks me a simple question, I give a reply and suddenly I'am "accused" of "likely" being an evil affiliate. OMG

        I hope you went in the trouble to read my posts on this thread about sendreach (a couple of posts back) about how much I "trust" sendreach - that's why I purchased the monthly plan instead of the "lifetime" incredible offer which you took.
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  • Profile picture of the author Stuart Stirling
    I'm a customer, not an affiliate and send reach works, it's just
    not as good as the videos and hype make it out to be...

    Maybe it was better before it got hacked but I've been testing
    it the last couple of months and sure it works to collect and store your
    emails.. but I do have an issue with deliverability. I have a suspicion
    emails are just not hitting the inbox. (I thought Sendreach had
    incredible inbox delivery....

    Here are some stats:

    Autoresponder - message 1
    58 sent 5 (8.62%) open 3 (5.17%) clicks

    Autoresponder - message 2
    54 sent 3 (5.56%) open 2 (3.7%) clicks

    Broadcast (most recent sent April 20 2014)
    71 sent 0 bounce 1 (1.41%) open (It was me) 0 (0%) clicks

    Of course I know your stats depend on how well
    your subject line and email copy is.. but I was
    surely hoping for better stats than this.

    Glad I'm just testing it out small. That's what you've
    got to do when new things come out like this.
    You never know exactly how they're going to perform.

    Hope this helps.

    Stuart
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  • Profile picture of the author cypherslock
    Rapid Mailer, a Wordpress plugin where you control everything and that lets you use a third party service (like Amazon SES, SendGrid, MailJet) or your local server if you wish) generally makes this kinda useless.
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  • Profile picture of the author cypherslock
    They've made several updates since then, and I've had no issues myself.
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    • Profile picture of the author DuncanD
      First, I am NOT an affiliate of SendReach.

      Honest review:

      I have been a customer of SendReach (SR) for about 2 years. They have had some low points. As a human I am prepared to give someone a few breaks and reprieves for a few cockups. As a businessman, they'd better not be big.

      From my experience, the technical side of SR has been fine. My biggest issue or negative view is their somewhat clunky user-interface. I have been a customer of Aweber (AW) for about 10 years, and AW has constantly improved their interface such that it is SO easy to use.

      SR has a LOOONG way to go to get close - or in fact to get to a point where the interface is easy to use or intuitively obvious what to do.

      User interface isn’t everything. But it sure helps.

      From a technical and business point of few, I have no problems with them. Emails get collected and mailed out correctly, deliverability has been fine.

      I like the fact that I have a lifetime license and don’t have to spend the $150+ a month which I would with Aweber for a 20,000+ email list.

      I use BOTH Aweber and SendReach. I use Aweber for smaller, higher value lists, and where certain software only works with Aweber. For technical reasons, some plugins and software I use, such as Shane Melaugh's (highly recommended) Thrive Content plugin and Hybrid Connect, won’t work with SR. Given the higher optin rate using Hybrid Connect, I'd rather use that and pay more for the AW use.

      Where I can, I use SR because it does the job, and I don’t have to pay for further optins.

      Customer Support has been fine, perfectly responsive. I have sent numerous messages over the 2 years, with different problems and questions, all of which have been answered within an acceptable timeframe.

      Also, last time I checked, SR was not able to automate rules (if subscriber optins in to list A then unsubscribe from list B automatically). So where I need that function (handy for separating pre-sales optins from confirmed customers).

      They definitely need to hire a UX (User Experience) expert to improve their interface to make it more intuitively obvious to use.

      Other than that, SendReach has been fine for me.
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  • Profile picture of the author jordel
    I know this is an old post but any update on sednreach in 2015? still working?

    thanks
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  • Profile picture of the author TrickyDick
    I would strongly recommend looking elsewhere for e-mail marketing...

    They left their "Lifetime" members high and dry... They sent them an e-mail stating they now need to pay monthly for a service they already purchased a "Lifetime" subscription to.

    Everyone should look at SendReach as a shining example.... of what not to do.

    I wouldn't trust them as far as I could throw an elephant... :-)
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    • Profile picture of the author DuncanD
      They did send their lifetime members an email saying there would be a monthly charge to continue - and then they sent an email a few days later saying "whoops, we've reconsidered the need to charge lifetime members".

      It was an ill-considered move of theirs to try to charge lifetime members but vaguely understandable given their rising costs and improved features within the service.

      I sent them a legal letter when I got their first email about making lifetime members pay, stating that they would be in tricky waters legally, and that given their legal promise of a pay-once fee for lifetime members, and also their added features and added cost, the only legal and fair solution was to not charge lifetime members and to keep lifetime members at the same level of features at which that member signed up to, so the lifetime member is not getting something they haven't paid for, and SR are not suffering a cost unduly.

      This is exactly the path SR have chosen.

      I continue to use SR for a large list, in a low-level way. Personally, I would not recommend SR. They are OK and I continue to use them. For more active use, I would recommend Aweber and a few addon tools like AW Pro Tools.
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      • Profile picture of the author TrickyDick
        Originally Posted by DuncanD View Post

        They did send their lifetime members an email saying there would be a monthly charge to continue - and then they sent an email a few days later saying "whoops, we've reconsidered the need to charge lifetime members".

        It was an ill-considered move of theirs to try to charge lifetime members but vaguely understandable given their rising costs and improved features within the service.

        I sent them a legal letter when I got their first email about making lifetime members pay, stating that they would be in tricky waters legally, and that given their legal promise of a pay-once fee for lifetime members, and also their added features and added cost, the only legal and fair solution was to not charge lifetime members and to keep lifetime members at the same level of features at which that member signed up to, so the lifetime member is not getting something they haven't paid for, and SR are not suffering a cost unduly.

        This is exactly the path SR have chosen.

        I continue to use SR for a large list, in a low-level way. Personally, I would not recommend SR. They are OK and I continue to use them. For more active use, I would recommend Aweber and a few addon tools like AW Pro Tools.
        As a Web Developer and Software Entrepreneur, I've known the "dangers" of offering "Lifetime" anything since I started on day one... back in 1990.

        I'm sure they knew about all of the pitfalls as well. But, they saw it as an opportunity to get a nice infusion of cash to get their business off the ground. They made their "bed." Now, they need to lie in it... :-)

        I disagree with your assertion charging monthly was a "vaguely understandable" change. They knowingly and willfully took my $297 for a "Lifetime" service. They need to meet that obligation... without excuse.

        Now.... If they, for whatever reason cannot meet that obligation, I'll gladly accept a full refund and be on my way. Had they offered that, I would have taken it in a heartbeat.

        I never received an email about SendReach "repealing" their monthly fee... So, that is news to me.

        I'm glad to hear you sent SendReach a legal letter about the situation they were creating... I appreciate you doing that.
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