SendReach Review anyone?

Profile picture of the author Valerio by Valerio Posted: 06/17/2013
Hi Warriors.

Did you guys had any chance to use Sendreach?

How is the user interface, the deliverability and the other features?

Is it as cool as the into video says?

Thanks in advance.
Valerio
#review #sendreach

  • Profile picture of the author joseph bison
    joseph bison
    I was a beta tester of the product, it's a solid product, check out the interview with Sendreach lead developer Jamie he gives you a more technical insight in to the op-tin features. My personal favourite feature is the facebook registration app, I love being able to deliver emails by demographics and location.
  • Profile picture of the author InternetBullDawg
    InternetBullDawg
    I know this post was at the beginning of the month but since then SendReach servers were hacked. They are trying to get it all back up and running but they are having to age the IP addresses which takes time. I would have thought they had better security measures in place.

    I built my list exclusively with SendReach and my subscribers are not getting my broadcast emails. It has been four days. Although I understand the problems they are having it is really hurting as I had just started developing my list.

    With that said their deliver rate was excellent and was less likely to go into junk folder. High opens and click throughs. I wish they could get things back up quicker.

    I am going to have to rebuild my list on aweber.
  • Profile picture of the author Valerio
    Valerio
    I just asked to cancel and get a refund. I don't understand how you can run such a company, leave your clients without service for more than a week or even don't offer a grace period or a discount on next bill.
  • Profile picture of the author InternetBullDawg
    InternetBullDawg
    I would like to update on SendReach. The service is now back up and working. I've been sending out broadcasts with no problems. With that being said, I would still do a backup of your list. Yep, I am paranoid but I can not go basically a month and not being able to send broadcasts.

    The open and click rates on SendReach are still higher than what I get on Aweber. I am going to stick with them but be cautious and have a backup.

    Edit:
    Service is still up and down. Sent Broadcast today and it is not going out to hotmail, gmail, etc accounts. So...
  • Profile picture of the author cypherslock
    cypherslock
    I can understand WHY he felt he couldn't offer something in compensation. Problem is: other ARs do. And people expect that. And frankly, they're right to do so. If I suddenly don't have service for a week, I damn sure expect a credit on my next bill, and that's not just ARs but any type of service. Doing otherwise just pisses off your customer base. And while not illegal, it certainly is unethical.
  • Profile picture of the author Frank Ziegler
    Frank Ziegler
    Originally Posted by OcCharlie View Post

    I've never met someone who is so ready to do the right thing, whether it hurts him or not. But complaining about him not offering a grace period or a refund, that's essentially asking him not to provide for his family. That's one thing he won't let happen.
    These two sentences are mutually exclusive.

    And while I may partly understand your point from the personal perspective, it is irrelevant to the professional issue we're discussing.
  • Profile picture of the author Valerio
    Valerio
    Originally Posted by OcCharlie View Post

    That's my dad you're talking about. They had a hacker get into their system, what the hell was he supposed to do about it? He's one man who does email marketing, he doesn't work for the NSA. And, for your information, he's the most honest, most ethical man I've ever met in my life. Not from the naive "He's the best dad ever" stand point, but from a realistic stand point. I've never met someone who is so ready to do the right thing, whether it hurts him or not. But complaining about him not offering a grace period or a refund, that's essentially asking him not to provide for his family. That's one thing he won't let happen. Trust me, I know him a lot better than you do.
    First of all this is business. If I pay for a service that doesn't work, I expect to be refunded OR get an extension for the period that the service wasn't available. I'm not talking about honesty or your dad in particular, I'm talking about doing business the right way.

    If you pay a ticket for a movie, and then at the door they don't get you in.
    What do you do?

    Said that, TODAY I was billed AGAIN from SendReach after I cancelled the service last month. Why? Still waiting for a refund and an answer.

    Tell your dad to get at least an accountant or a software that will keep track of payment and subscription.

    Good luck with your business.
  • Profile picture of the author Keith Price
    Keith Price
    Originally Posted by OcCharlie View Post

    I really don't even give a shit about this forum, I only made this to shed some light on the topic, from someone who knows him a little better.
    Not sure if you're really the product creator's child or not, but if so, know this...

    Your posts are NOT helping him. You come in all defensive and dissing the forum and you're going to turn off of SendReach.

    Maybe your a competitor trying to sabotage him? That's the only rationale I can come up with for such a post.
  • Profile picture of the author Lorenzo Basil
    Lorenzo Basil
    OUCH! Today I bought their 10K subscribers lifetime access and found that it's not delivering to hotmail, did a little search and... BOOM! found this thread! it's still hurting...
    Will keep you updated about my refund ($697)
  • Profile picture of the author InternetBullDawg
    InternetBullDawg
    The owner sent an update yesterday, I believe, that you can not use free email addresses as the "From" email address to send out broadcasts/autoresponders but other than that SendReach has been working very good lately.

    There may be a down time early in the morning when they need to work on something but other than that okay. I've been getting SendReach emails coming through into my hotmail inbox and another person I know that uses SendReach. Her emails have been getting through also.

    I am a month by month customer. Did not go for the lifetime access.
  • Profile picture of the author testwarrior
    testwarrior
    Originally Posted by BullDawgDany View Post

    The owner sent an update yesterday, I believe, that you can not use free email addresses as the "From" email address to send out broadcasts/autoresponders but other than that SendReach has been working very good lately.

    There may be a down time early in the morning when they need to work on something but other than that okay. I've been getting SendReach emails coming through into my hotmail inbox and another person I know that uses SendReach. Her emails have been getting through also.

    I am a month by month customer. Did not go for the lifetime access.
    what is the price structure for month to month? I can't seem to find this info on their site? thanks
  • Profile picture of the author Keith Price
    Keith Price
    I just got an offer for SendReach but to even LOOK at the pricing, it's requiring me to give access to my Facebook profile AND friends. WHAT?? No thanks.
  • Profile picture of the author InternetBullDawg
    InternetBullDawg
    Wow, yep they want access to your Facebook.

    Watch the video all the way through and you will be redirected to the pricing page. They have changed it to a one time lifetime access fee.
  • Profile picture of the author JennyLon
    JennyLon
    Originally Posted by BullDawgDany View Post

    Wow, yep they want access to your Facebook.

    Watch the video all the way through and you will be redirected to the pricing page. They have changed it to a one time lifetime access fee.

    Which is how much please?


    I was TOTALLY firstly put off by Send reach wanting my facbook info... um excuse me? what the heck!

    Plus having to be forced to watch a video no timer on it, no fast forward... wow to get price (that forcing folk to watch often Long videos is so manipulative and disrespectful on these launches people do... I feel strongly about that) so 3 minutes later on this one did not bother way too hard to even find a simple thing out! (none of the other auto responders selling their stuff on their pages do this - you can find the price in a few clicks)

    Hence all ready not liking their ethics and then PLUS reading all the above comments plus his 'so called son' chiming in totally, totally off putting to say the least...
  • Profile picture of the author JohnSpangler
    JohnSpangler
    Just an FYI

    I had originally signed up with sendreach when the program was called list animal back
    in December 2012.

    When the program originally started the idea was revolutionary and impressive to such a degree that I signed up and jumped on board.

    Everything was going great until their servers were hacked in July. Since that time the service was down for significant periods with no follow up or correspondence.

    Now for those of you who know me I am not here to slander or talk negatively on anyone but I respect the warrior forum and the reviews and feedback both good and bad and I feel you deserve an honest follow up and review.

    At least based on my personal experiences I am extremely disappointed with
    the service and personally regret ever signing up because the terms of service
    have changed so significantly from when we joined.

    You can no longer email more than 1x a day, you HAVE TO maintain a 4% open rate
    on emails that are sent out and SendReach at their own personal discretion can delete whatever subscribers they want.

    One of my business partners had over 500 legitimate emails deleted with no explanation other than to say they can do whatever they want- really? If let's say the cost per subscriber was just $2 then that's over $1000 they just deleted.

    I don't know about you but that's not good business, these were all legitimate emails and thankfully he kept his aweber account as did I.

    We are just getting started with the negative impact this has had and I think you
    deserve to hear an honest heads up.

    If I were reading this I would run not walk away from this service

    Chuck and company try to wrap these restrictions around how this is a GREAT benefit for you, really, this is a great benefit?

    Aweber and GetResponse has no such restrictions and no such open rate requirements, so if you are looking to get a sendreach account or sign up I can not recommend them personally.

    This is my own personal thoughts and use this information anyway you want I just thought I would share my personal experiences to better arm your own decision making.

    To your success,
    John
  • Profile picture of the author rdbranson
    rdbranson
    I came across a site that was promoting sendreach, so I started looking more closely and found this thread.

    Appreciate your comments. There are a lot of red flags with this business, including all of the review sites, etc.

    When looking into Chuck Mullaney there were more red flags.

    Has anyone of you heard about Creative Wealth Alliance? This people say that with their coaching services plus Chuck Mullaney's webinars you can get into eBay and make millions a year. They charge 6000 for their coaching. Any Complains about them? |

    The guy has been all over the place with IM. If he is as successful as claimed, that makes him even more of a low life in my opinion, given that his company cannot even honor the least of requests.

    If I were his son or a family member I would ask him to commit seppuku to remove the stain and dishonor from the family. That's how you care for your family.

    RDB
  • Profile picture of the author highincome
    highincome
    I just read a report on listbuilding that gave the advice once you reach 10,000 subscribers to import the list to Sendreach. I always research any product or company before I buy or do any business with them. This is one example of why I'm glad I do that!
    Thanks for this informative thread.
  • Profile picture of the author mason1
    mason1
    man.. i almost got in with these guys.. actually paid for 1 or 2 months before it went to the lifetime only pay option. i never even used it, just wanted to get in on it with the cheap pricing before launch. well, the thing i hated about it, was you had to manually pay each month with paypal. every single month harassing me to pay, with no option to autobill or just have a cc autopay each month.

    i had pretty high hopes of this, but think i may just use getresponse. using PLS now, and its ok, but seems pretty limited so far. having an extremely hard time using it to promote anything else besides their own program. and cant seem to find any options to verify the emails or have any sort of single or double optin deal. just accepts any old email and goes to the landing page.

    anyhow, really glad i didn't get the lifetiime version of sendreach.. bet it's hell gettting your refund.

    and they were have completely ignored any questions i have sent to them lately, absolute silence. seems like possibly shady outfit or maybe just incompetent, not sure which.
  • Profile picture of the author brutecky
    brutecky
    This is what happens when 'marketers' design and manage a system that should be run by 'IT professionals' .. marketers know how to hype up features and get people to pay crazy prices, but they dont have the tech. know how to develop and maintain a solid platform.
    SendReach=Fail.
  • Profile picture of the author Peru101
    Peru101
    I don't believe in bad-mouthing people, since the majority I deal with are truly well-intentioned and can explain and redeem themselves if given the chance.
    But SendReach has been a total nightmare from the beginning. I got the recommendation from Andre Chaperon, whom I trust, and went to check out the overhyped webinar. After buying, I realized I couldn't use the software because it wasn't coded properly, and my screen reader couldn't interact with it. I emailed support several times, and even offered to code it! After a few emails back and forth, they've stopped responding entirely; I must have sent a dozen emails to no avail. I just want my $297 back, and I don't imagine I'll ever get it.

    In summary, this is why you shouldn't buy SendReach.
    - Overhyped webinars with no real value
    - A "limited" lifetime membership that never actually expires
    - Terrible support
    - Continuously changing terms of service that allows them to set limits and delete legitimate emails
    - You subscribe to one of their lists only to realize when unsubscribing that you have to unsubscribe from five
    - Take your money and run attitude
    - No refund

    You'd do better with a reputable autoresponder like AWeber.

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