Anyone else having issues with Hostgator?

11 years ago

Originally Posted by Texjd

I've been a customer with Hostgator since 2005 and other than a few bumps in the road haven't had any complaints until this year. Just signed up for a new hosting account in the past 3 days, went with the high end business hosting and have had nothing but trouble with the new shared server.

Server is very slow and uploading or downloading is at about 150kb (my other accounts are running at about 3.5 mips). Talked to techs on several occasions and their bail out is I should upgrade to virtual or dedicated server. That's not tech support. I have over 50 domains on 3 other accounts and have no issues there, to me that says the server or connectivity is the problem.

My other sites are fine for now but this is getting pretty old on the new one.

Anyway, I'm done having morning chats with their techs, not my idea of productive time.

And BlueHost is not my favorite hosting company either these days. Since the buyout of both BlueHost and Hostgator they both seem to be understaffed and I have sever clients that have had intermitten email issues with BlueHost. Talk about a pain in the ass, people are so dependent on email these days it's not a pretty picture. And I'm stuck in the middle of the client and hosting company which is not fun. Still have one open issue with one domain from April.

So other than these two hosting companies, anyone have a good suggestion for hosting companies? It's not like I need anything special, just reliable day to day operation. I might break down and get a dedicated server if I can find a good host but that seems to be an adventure at any cost these days.

Any suggestions would be helpful.

I'd suggest you start looking into smaller companies that aren't affiliate driven. Take a look over at Web Hosting Talk - The largest, most influential web hosting community on the Internet

There are a lot of people having problems since HostGator is being migrated to EIG datacenters. History is repeating itself unfortunately.

Thanks

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Texjd

11 years ago

Thanks, I'll go check them out.

Yep, I'm afraid that Hostgator and Bluehost's best days are over

.

Thanks
2 replies

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Kingfish85 11 years ago

Originally Posted by Texjd

Thanks, I'll go check them out.

Yep, I'm afraid that Hostgator and Bluehost's best days are over .

EIG is a group of investors - to be honest, the only thing that's on their minds is profits, not quality.
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smodha

11 years ago

Originally Posted by Texjd

Thanks, I'll go check them out.

Yep, I'm afraid that Hostgator and Bluehost's best days are over

.

What's wrong with Bluehost? I've had their hosting package for over 3 years. Never had a problem.

Thanks
1 reply

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Barefoot Warrior

11 years ago

Originally Posted by smodha

What's wrong with Bluehost? I've had their hosting package for over 3 years. Never had a problem.

Well, you're lucky then, or maybe you just haven't noticed when your site is down - not easy to know unless you use an alert service.

You'll find a lot of complaints about Bluehost over the years, more than just the usual number of disgruntled users you'd expect with any service.

I left Hostgator within the last 6 months, partly because of the takeover and expectation that the service would deteriorate, seems that may have been a wise move. The other reason was to save a bundle of cash, I was paying $9.95/mth and instead paid for a year up front for less than the cost of 3 months with Hostgator with a UK service that a friend runs - they have UK and US servers, so I chose UK one as that is my focus market.

I am an affiliate for Hostgator and not keen on the way they pay out, as you can effectively have a client who is always late on payment, but with them for years, and you don't get your commission. I'll probably look at moving any leads I get over to another service, as soon as I have a moment, as I don't want to promote a service I don't believe in.

Thanks
2 replies

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M@tt

11 years ago

Originally Posted by Barefoot Warrior

Well, you're lucky then, or maybe you just haven't noticed when your site is down - not easy to know unless you use an alert service.

You'll find a lot of complaints about Bluehost over the years, more than just the usual number of disgruntled users you'd expect with any service.

I left Hostgator within the last 6 months, partly because of the takeover and expectation that the service would deteriorate, seems that may have been a wise move. The other reason was to save a bundle of cash, I was paying $9.95/mth and instead paid for a year up front for less than the cost of 3 months with Hostgator with a UK service that a friend runs - they have UK and US servers, so I chose UK one as that is my focus market.

I am an affiliate for Hostgator and not keen on the way they pay out, as you can effectively have a client who is always late on payment, but with them for years, and you don't get your commission. I'll probably look at moving any leads I get over to another service, as soon as I have a moment, as I don't want to promote a service I don't believe in.

EIG effectively own the affiliate market and any changes they make can massively impact it. They were open in telling me they wanted to buyout the entire "top 10" so they could reduce CPAs.

I'd personally prefer a more honest/realistic affiliate approach where sensible levels of payout are offered and it isn't just a race to a bottom as it has been. But affiliates are greedy, and typical EIG companies have offered higher and higher headline CPAs (while actually just delaying payment and/or not paying at all as you have identified).

Thanks

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smodha

11 years ago

Originally Posted by Barefoot Warrior

Well, you're lucky then, or maybe you just haven't noticed when your site is down - not easy to know unless you use an alert service.

You'll find a lot of complaints about Bluehost over the years, more than just the usual number of disgruntled users you'd expect with any service.

I left Hostgator within the last 6 months, partly because of the takeover and expectation that the service would deteriorate, seems that may have been a wise move. The other reason was to save a bundle of cash, I was paying $9.95/mth and instead paid for a year up front for less than the cost of 3 months with Hostgator with a UK service that a friend runs - they have UK and US servers, so I chose UK one as that is my focus market.

I am an affiliate for Hostgator and not keen on the way they pay out, as you can effectively have a client who is always late on payment, but with them for years, and you don't get your commission. I'll probably look at moving any leads I get over to another service, as soon as I have a moment, as I don't want to promote a service I don't believe in.

I don't think there's a single hosting provider on the planet that will guarantee 100% up-time. I'm not saying BlueHost is the best but it's certainly not the worst out there.

CloudFare was supposed to be the savior but I heard that's been hacked now.

Thanks

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Texjd

11 years ago

Yea, I've read their story (EIG) and they are typical corporate attitude folks. And it appears that they've expanded beyond their support. Making more money at the sacrifice of your customers is not really a good long term plan but with the stock market pressure on profits it looks like this is the new business model of choice.

After reading a bunch of different reviews I think I'm going to try Crocweb. Maybe first with this new website since it's on a pos server over at Hostgator right now and sucking wind. I damn sure don't have anything to lose at this point.

I need a cold one, it's been a long few fruitless days. I'll hit it again early tomorrow and see if I can make some progress.

Thanks
1 reply

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Jbase 11 years ago

I hear you Too many long fruitless days in front of a monitor trying to figure out why my site is sucking wind. OH I finally did -Hostgator !
- Thanks
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James_Harkin

11 years ago

It depends how much you want to pay for hosting, if you are serious about doing business online then you should start looking at services like ProfitBricks where you pay for what you use based on per minute billing.

Services are infinitely scalable up to 48 real cores, 196GB RAM, 16TB storage per instance (you can have unlimited numbers of 16TB storage on the same server if you want) with connectivity of 4x10Gbit/s all with fail over double redundancy for 100% uptime. You can start with 1 core, 1GB RAM and 10GB storage.

Lets say you are about to launch a huge product and expect 50,000 people to be on your site looking at your sales video at 12pm. You can scale up to handle it and then scale back when you don't need so much power and only pay for what you use. This system created by the guys who created 1&1 and they outperform Amazon AWS by 694%. They are running 70,000 servers in a cloud formation in Germany alone. You won't need to host your videos on another server, you won't have to host your MySQL databases on another server ... ultimately you could start your online business at ProfitBricks and never have to leave to upgrade to a VPS, Dedicated or when your business tails off return to a shared hosting provider. Upgrade and downgrade your services when you want.

ProfitBricks isn't for the beginner because you get a vanilla virtual server without Cpanel or Fantastico or any other of the bells and whistles that come with other shared hosting providers ... but there's nothing stopping you from installing them. In fact some Cpanel service providers offer installation services as well as maintenance and administration service ... so you don't have to worry about your server being down ...

ProfitBricks is my recommendation. I don't work for them, I use them for my major sites and know how good they are...

Regards

James Harkin

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kpmedia

11 years ago

Either use a good non-EIG Hostgator alternative like Site5 or Arvixe.
Or use a non-"unlimited" host like Stablehost or EuroVPS, which are excellent established hosts.

Thanks

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zcrafts

11 years ago

I am the one who has faced issues with 2 of my reseller accounts with them.. lots of downtime and migrations caused it. few months back I have move all my account to Webhost UK whom I was using for last 3 years for UK customer... but since they have started US hosting as well I am happy to migrate all my accounts to them as they are reliable.. support is fast as well and best is they do not oversell.

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hck1

11 years ago

My hosting account is going well with HostGator. I never faced any problem.

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kpmedia

11 years ago

Bluehost throttles the site. It's one of the worst hosts, in this regard. Really, really throttles!

And Hostgator = EIG, too. At the moment, EIG is migrating HG to the BH facility in Utah, and is likely using "new" servers equipped with the Bluehost (EIG?) BetterLinux, which lets them cram more customers on a server. There's THOUSANDS (tens of thousands?!) of sites on a server now.

Run away. Find a better host.

I see that Veerotech and Namecheap are posting in this thread. Both are good companies. Try them.

.
.

Thanks
1 reply

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Kingfish85

11 years ago

Originally Posted by kpmedia

Bluehost throttles the site. It's one of the worst hosts, in this regard. Really, really throttles!

And Hostgator = EIG, too. At the moment, EIG is migrating HG to the BH facility in Utah, and is likely using "new" servers equipped with the Bluehost (EIG?) BetterLinux, which lets them cram more customers on a server. There's THOUSANDS (tens of thousands?!) of sites on a server now.

Run away. Find a better host.

I see that Veerotech and Namecheap are posting in this thread. Both are good companies. Try them.

.
.

I did a migration from BlueHost last night - the transfer was going at like 100kbps. It was agonizing.

Thanks

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kpmedia

11 years ago

It's like sucking a brick of ice cream through a coffee stirrer.
Agonizing is right!

.
.

Thanks

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Texjd

11 years ago

If you don't monitor your websites, you'll never know about downtime. Until my three accounts got migrated I had few, if any problems. Once they started the migration everything went downhill. All I can vouch for is my experience but any hostgator customer should pay attention these days since there could be problems.

And when you have a lot of domains it is easy to lose track of what's going on unless you use software to help. Another thing that the monitoring does is alert you on security issues (hacking blogs is so out of control these days).

If you take nothing away from this thread other than to start monitoring your websites, you're going to be ahead of the game

.

Thanks

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Major K

11 years ago

Only problem I ever had with Hostgator was trying to get Prosper 202 to work on Hostgator's shared hosting. Switched to Bluehost's shared hosting and no issue at all.

Thanks
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kpmedia

11 years ago

Originally Posted by Major K

Only problem I ever had with Hostgator was trying to get Prosper 202 to work on Hostgator's shared hosting. Switched to Bluehost's shared hosting and no issue at all.

You "switched" to the same company. :rolleyes:
Bluehost and Hostgator are both EIG. Same location, same types of plans, etc.

.
.

Thanks

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Reviews: Need a good VPS, dedicated server, or unlimited host? (This is NOT a fake "top 10" list!)

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Major K

11 years ago

Only problem I ever had with Hostgator was trying to get Prosper 202 to work on Hostgator's shared hosting. Switched to Bluehost's shared hosting and no issue at all.

Thanks

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Anyone else having issues with Hostgator?

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