Hostgator- so you don't look like a fool

flnz400 · 05-11-2009, 09:15 PM

Just so you know, if you're with Hostgator ( I know there are a lot of you here ), and there is an issue with your account, there are NO notifications sent after 10 days.

Meaning, if you go on vacation and your CC has reached it's expiration date, you won't receive any notifications after 10 days. lol

So when you get back and resume business as usual and people start emailing you that sites are down, you find out that automatic billing hasn't gone through for the last 3 invoices.

Shannon Herod · 05-11-2009, 09:19 PM

You know that might sound crazy to some people, but the same exact thing happened to me.

All of a sudden one day all of my sites were down. It was a simple fix... all I had to do was go in and pay my bill. But, you must've been lucky because I only miss one payment not three.

I have been with them for like six years too. And I am on a big dedicated package.

Anyway, it is a common mistake and happens more times than you think

Regards,

Shannon Herod

AlbertF · 05-11-2009, 09:20 PM

Thanks for the heads up. It is shocking to hear. I believe webmasters should have a button to opt in and out and say when they are in vacation or not. Etc...

tommygadget · 05-11-2009, 09:29 PM

That has happened to me also. If that wasn't bad enough, I also got a domain name expiration notice but it was dumped into Yahoo's spam folder so one of my best domains expired and suddenly stopped making money! Yep, pretty annoying. It is best to keep everything in a spreadsheet if you plan to run this effort as a business.

TomG.

naijapower · 05-13-2009, 11:20 AM

Yes, it is certainly helpful to keep a spreadsheet especially if you wish to do business and keep things tidy

stevereel · 05-13-2009, 12:25 PM

Add the date (along with dates for domain renewals) to your calendar program. I set mine a few days early. Have your program send you a notification. I have mine in my iCal which is always on my iPhone, but you could use any calendar program, or even Google calendar online for free.

Wakunahum · 05-13-2009, 01:03 PM

There was a problem when they billed my credit card, and I just realized this afternoon that my sites were down cause of a suspended account.

I got it fixed in about a 10 minute phone call, but it would be nice if there was some sort of quicker notification.

Oh well, that's a very minor complaint from a company that so far has been very good with their service.

05-11-2009, 09:15 PM	#1
flnz400 HyperActive Warrior War Room Member Join Date: Mar 2008 Location: FL Posts: 346 Thanks: 68 Thanked 14 Times in 9 Posts	Hostgator- so you don't look like a fool Just so you know, if you're with Hostgator ( I know there are a lot of you here ), and there is an issue with your account, there are NO notifications sent after 10 days. Meaning, if you go on vacation and your CC has reached it's expiration date, you won't receive any notifications after 10 days. lol So when you get back and resume business as usual and people start emailing you that sites are down, you find out that automatic billing hasn't gone through for the last 3 invoices.

05-11-2009, 09:19 PM	#2
Shannon Herod Focused2Win.com War Room Member Join Date: Aug 2004 Location: Florida , USA. Posts: 2,356 Blog Entries: 18 Thanks: 75 Thanked 520 Times in 232 Posts Social Networking Contact Info	Re: Hostgator- so you don't look like a fool You know that might sound crazy to some people, but the same exact thing happened to me. All of a sudden one day all of my sites were down. It was a simple fix... all I had to do was go in and pay my bill. But, you must've been lucky because I only miss one payment not three. I have been with them for like six years too. And I am on a big dedicated package. Anyway, it is a common mistake and happens more times than you think Regards, Shannon Herod

05-11-2009, 09:20 PM	#3
AlbertF Innovating Money Making Join Date: Apr 2009 Location: United States, California Posts: 254 Blog Entries: 2 Thanks: 1 Thanked 13 Times in 10 Posts Social Networking	Re: Hostgator- so you don't look like a fool Thanks for the heads up. It is shocking to hear. I believe webmasters should have a button to opt in and out and say when they are in vacation or not. Etc...

05-11-2009, 09:29 PM	#4
tommygadget Banned War Room Member Join Date: Jun 2007 Location: Up North, USA Posts: 2,516 Blog Entries: 11 Thanks: 88 Thanked 287 Times in 156 Posts Social Networking	Re: Hostgator- so you don't look like a fool That has happened to me also. If that wasn't bad enough, I also got a domain name expiration notice but it was dumped into Yahoo's spam folder so one of my best domains expired and suddenly stopped making money! Yep, pretty annoying. It is best to keep everything in a spreadsheet if you plan to run this effort as a business. TomG.

05-13-2009, 11:20 AM	#5
naijapower HyperActive Warrior War Room Member Join Date: Apr 2009 Location: United Kingdom Posts: 168 Thanks: 12 Thanked 5 Times in 5 Posts Social Networking	Re: Hostgator- so you don't look like a fool Yes, it is certainly helpful to keep a spreadsheet especially if you wish to do business and keep things tidy

05-13-2009, 12:25 PM	#6
stevereel Active Warrior War Room Member Join Date: Apr 2008 Location: Central FL, USA Posts: 77 Thanks: 4 Thanked 11 Times in 11 Posts Social Networking	Re: Hostgator- so you don't look like a fool Add the date (along with dates for domain renewals) to your calendar program. I set mine a few days early. Have your program send you a notification. I have mine in my iCal which is always on my iPhone, but you could use any calendar program, or even Google calendar online for free.

05-13-2009, 01:03 PM	#7
Wakunahum Advanced Warrior War Room Member Join Date: Jun 2007 Location: Tulsa, Oklahoma, USA Posts: 654 Thanks: 6 Thanked 37 Times in 33 Posts Contact Info	Re: Hostgator- so you don't look like a fool There was a problem when they billed my credit card, and I just realized this afternoon that my sites were down cause of a suspended account. I got it fixed in about a 10 minute phone call, but it would be nice if there was some sort of quicker notification. Oh well, that's a very minor complaint from a company that so far has been very good with their service.