Premopress New WP Takeout Genie

8 replies
Premopress customer support is the worst I've ever experienced in my 17 years online...

I have had to go in and fix the code in the 3 themes I've purchased from them.

They do not help their customers like Inkthemes.

Be forewarned, you will have problems.

Mo
#genie #premopress #takeout #wp theme
  • Profile picture of the author JB
    Picked up one of their themes about a year ago, the code seemed fine but the theme didn't deliver anywhere near the expectations set in the ad copy. As far as WP themes go, I have stopped getting anything from the WF. There's simply no comparison to the quality and support from a respected theme vendor or marketplace like themeforest or woothemes etc. My personal experience with Premopress was that I would not recommend them for anything other than a flimsy generic looking blog site. I didn't have any problems with them, just thought the sales copy was way more impressive than the product (as is usually the case around here).
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  • Profile picture of the author FaBiz
    Originally Posted by Mo Goulet View Post

    Premopress customer support is the worst I've ever experienced in my 17 years online...

    I have had to go in and fix the code in the 3 themes I've purchased from them.

    They do not help their customers like Inkthemes.

    Be forewarned, you will have problems.

    Mo
    Hi,

    are you saying that the theme has bugs and they won't fix it?

    That's scary, i bought the theme and meant to use it for my business..

    Support is a crucial part, i hope there was a valid reason why they had not helped you..

    Can you please tell me what wasn't working with the theme abd how you fixed it?

    Thanks
    Signature
    REAL RESULTS! Try and See!
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    • Profile picture of the author Mo Goulet
      I purchased 3 or 4 of their themes and everyone needed changes in the code. They also needed major repair to fit properly in a mobile device. Their typical response to a support request is ...we will investigate this...amateurs. Tells me they do not build their platforms. It is outsourced.

      Accept it and move on. Remember to post to reviews and eventually the warriors will not get burned. I noticed how their latest theme has not made it to the warrior forum. Wise move on their part.

      Mo

      Originally Posted by FaBiz View Post

      Hi,

      are you saying that the theme has bugs and they won't fix it?

      That's scary, i bought the theme and meant to use it for my business..

      Support is a crucial part, i hope there was a valid reason why they had not helped you..

      Can you please tell me what wasn't working with the theme abd how you fixed it?

      Thanks
      {{ DiscussionBoard.errors[8935841].message }}
  • Profile picture of the author FaBiz
    Hi Mo, that's sad to hear.

    I have bought a few products when Premopress was ran by Peter and Jamie and now since it's been taken over by the new couple (can't remember their names) it was clear since first day that they outsourced everything (even though i think even Peter and Jamie were outsourcing) but that is not an issue with me as long as they get developers to fix what's not working.

    I will contact them too then. I am about to start promoting this theme big time and i don't want to get a buggy theme but i need a working one and, at least, i expect prompt support. Cannot have business problems and get complains because of a buggy release..

    I will let you know but can i ask you, did you fix your problems with the theme yourself then? Is it working fine for you now?

    Thanks!
    Signature
    REAL RESULTS! Try and See!
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    • Profile picture of the author Mo Goulet
      I have four..auto, nightclub, business directory and Hotel. I fixed the code in them but still replaced 3 of them with better themes.

      When service is lousy, walk away.

      Originally Posted by FaBiz View Post

      Hi Mo, that's sad to hear.

      I will let you know but can i ask you, did you fix your problems with the theme yourself then? Is it working fine for you now?

      Thanks!
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      • Profile picture of the author FaBiz
        Originally Posted by Mo Goulet View Post

        I have four..auto, nightclub, business directory and Hotel. I fixed the code in them but still replaced 3 of them with better themes.

        When service is lousy, walk away.
        If you don't mind me asking, which WP Takeout Genie alternative are you using?
        Thanks!
        Signature
        REAL RESULTS! Try and See!
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        • Profile picture of the author Mo Goulet
          I'm not. My caveat was based on the past experience I've had with all the themes I've purchased from Premopress.

          Over 95% of my business today is publishing. www.ProAPC.com

          I have purchased probably 10 themes in the last year for my library and use them mostly for non-profits like www.TheCrisisHotline.org (from inkthemes)

          I do occasionally get a request for a website (maybe one a week) but the majority of my work now is in the book author/amazon kindle niche.

          Mo





          Originally Posted by FaBiz View Post

          If you don't mind me asking, which WP Takeout Genie alternative are you using?
          Thanks!
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