Network Solutions - CAUTION!
I'm the volunteer webmaster for a non-profit organization.
The domain for their site was using Network Solutions as the registrar and I wanted to transfer it to NameCheap.
Short story: AVOID THEM LIKE THE PLAGUE!
Longer story: Sometime back in November I began the process of transferring this domain.
When I first logged-in to Network Solutions, the first thing that struck me was just how non-intuitive their interface is. It's got a corporate feel to it and is anything but user friendly. There is no real coherent flow between the products you have with them - which includes both domain registration and hosting.
Some time prior to that I managed to figure out how to point the DNS to a different host for the domain in question.
But the transfer process - well, that was a flippin' nightmare.
I won't give you a blow by blow, but here's the essence of the hassles I came up against:
They do their level best to prevent you from transferring domains away from them. ANY change to your account automatically puts a lock on any domain transfers for weeks. To bypass that, you have to call them and insist they remove the lock so you can proceed. And on top of all the roadblocks they purposely put in your way, check this out.
They were trying to charge my client $75.82 to renew her dot org domain for two years! And to add insult to injury, they were charging her another $29.98 for two years of "web forwarding", whatever that is (it's not explained in the least).
So, after they suspended her account for non-payment of their highway robbery fees, today she called them.
She had to talk to three people - two peons and one supervisor - to get the lock taken off her account and a domain transfer code.
And that was only after she threatened to contact the BBB to complain about these predators.
Network Solutions is a Web.com company. Web.com also owns the following companies: Register.com, 1ShoppingCart, Web.com Search Agency, Leads.com, Renovation Experts, LogoYes, Name Secure, Solid Cactus, Name Bargain, 1SCStores, PowerYourName, according to their website footer.
The only one of these I've heard of is 1ShoppingCart and I don't think that company is much in favor anymore, either. I don't know for sure, though I'm sure there is at least one review of them on this forum.
Anyway, I think I'll give ALL of Web.com's companies a wide berth from this day forward.
And, at the very least, I STRONGLY suggest you stay well away from Network Solutions.
That is, unless you're a masochist. Caveat Emptor.
Russ
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