Zetanet late payment and number modifications
So I have been in this business for a long time. I have dealt with many different companies throughout the years. Really you can't judge a company until you meet your account rep and go through the motions of doing business. You really learn the best lessons in business from losing money. So lets talk about Zetanet - small RTB company. They signed an IO for NET 30.
Started working with the account rep for the relationship. Starting sending small amounts of volume. First month all was good. My account rep was hard to find at times but not the worst (he is a good guy). 3 months into our relationship we built up an owed balance to be paid to PremiumCPM of $3,000+ and we stumbled on some issues which including stopping business with anyone using appnexus due to the level of compliance violations. But there were no hard feelings in pausing business.
Come Jan. 30th - December Payment is due. Nothing. Couple days later - Nothing. Finance is pressing me at this point. Ok. Time to press a little harder on my end. So at this point its now 1.5 - 2 weeks late, I get in touch with the 'Flo' the individual who handles finance there... She tells me "Our CFO in on vactation so, your payment is schedule for the next week" (Quoted directly from skype).
So thats not acceptable 2 weeks late on payments to all of your clients because your CFO is on vacation? Really?
The amount owed is small its only approx. $2,200 finance and legal here attached a late fee - bringing it to around $2,400 considering its over 2 weeks late and payment was refused due to everyone being on vacation. So this week - its "next week" its now wednesday - I reached out every day this week.
[2/17/14 10:10:59 AM] Dominick Romano: Hello, Hope everyone is back from vacation today.
[2/17/14 10:13:43 AM] Flo MN: Hello Dominick, How are you? I hope great. As I told you your pyment will be done done this week,
[2/17/14 10:13:53 AM] Flo MN: and I will send you de payment proof
[2/17/14 10:13:54 AM] Dominick Romano: This week is not acceptable.
[2/17/14 10:13:56 AM] Dominick Romano: TODAY is.
[2/17/14 10:14:11 AM] Dominick Romano: 18 days late...
[2/17/14 10:20:51 AM] Dominick Romano: so please send 'de' money.
[2/17/14 10:21:20 AM] Flo MN: ok .
[2/17/14 10:22:03 AM] Dominick Romano: Good I look forward to a payment confirmation today.
[2/17/14 10:22:23 AM] Flo MN: ok
Never got a payment confirmation. Then tuesday I spoke to someone who was going to look into this and email me - never got an email. Then today - I got the CFO on the phone who was happily on vacation and he didn't like the tone of my voice after waiting now 20 days for them to pay the company I work for and after being told by him "Payment will be sent this week" so he hung up. I call back - and ask for him again and the person on the phone said "Did you quiet down?" No I didn't - Pay the money.
Then I talk to my account rep. who tells me the CFO says:
[2/19/14 10:55:28 AM] Pablo Peralez: I have just talked with CFO
[2/19/14 10:55:45 AM] Pablo Peralez: they will not pay your fee , so if you resend now the invoice with non fee will pay now
So now they refuse to pay the invoice because there is a late fee for paying late and violating the IO while trying to negotiate with me to remove the late fee to get paid today. So in other words they are holding the payment hostage until the late fee is removed which is out of my control and will not be removed because the payment is late. They will pay this week - but will pay today if we remove the late fee?
How about they pay today because the payment is 20 days late.
Then - I speak with Santiago the Founder of Zetanet who continues to try to trivialize the fact that they are 20 days late "really its not worth you get so angry for just 20 days because we always paid you." Actually only paid one other time. Because we only worked with them for 2 full months.
But wait it gets better...
"well so the late fee is not applicable if its not included in an IO. I have fort example the same fee for my clients. and they never pay on time. despite that, I do not charge them any fees since I understand this is part of the market and its difficult to be exact on payments" -Santiago Piola.
Really? And so where does it say NET 50 on our IO?
"I know..but this was a special situation since he (the CFO) was out of the country for more than one month" - Santiago Piola.
But wait - We were paid on time for the month before... That makes no sense and its just a 360 of all of their excuses. A special situation means a special fee.
I usually keep it as composed, respectful, and professional as possible but this has me completely unwound today.
Below are some updates as they occurred today as we seek to find a resolution to this issue:
Santiago Piola has stated Zetanet will not pay - until there is an updated invoice sent with the late fee removed. He sated the late fee is not on the IO (which it isn't) but the IO is for NET 30 and doesn't say anything about NET 50. He called it a special situation, that comes with a special fee. We will continue to spread awareness until the situation is resolved and people live up to their obligations properly.
Then Santiago Piola is now claiming that the numbers are wrong - (because they were modified by ZetaNet on jan. 30th, 2014) so now they are claiming $800 is the amount which it isn't. The numbers pulled for their December Invoice was 58,659,950 impressions and approx. $2,200 owed. Now they are claiming something completely different after it has been more than 20 days late and I notified their company on Jan. 30th 2014 of there being sudden changes in numbers, every time I pulled a report I saw impressions going up and down for december. I told my account manager Pablo Peralez about it he told me AppNexus was experience reporting delays (which this isn't a delay cause it was from the month before) then he told me there was a regional issue with AppNexus only in their country - which I find hard to believe... he told me to contact finance about this issue earlier in the month and they never responded.
Here is the proof: I sent them an invoice on November for Approx. $2,200 (which is decembers numbers) on accident and I get this response:
[1/7/14 3:01:28 PM] Pablo Peralez: no problem!
[1/7/14 3:01:29 PM] Pablo Peralez:
[1/7/14 3:09:48 PM] Pablo Peralez: Hey Dom
[1/7/14 3:10:00 PM] Pablo Peralez: Finance team is telling me that we have overdue only 1314 USD
[1/7/14 3:10:07 PM] Pablo Peralez: is that correct ?
[1/7/14 3:10:12 PM] Pablo Peralez: cause the other is from december
The $1,314 is Novembers numbers and yes that is accurate. But notice "the other is from december".
So what they really did was take november's numbers - subtract it from december - then claim the remaining is whats owed for december. Thats extremely incorrect. Horrible way to do business.
I told Santiago the exact number of impressions from December and he says the following:
[2/19/14 4:11:34 PM] Santiago Piola: show me evidence with a screenshot on that
[2/19/14 4:11:38 PM] Santiago Piola: and I'll believe you
After all of this Santiago Piola decides to run because he knows he is wrong and says the following "we will send the remaining funds dominik. I really don't want to speak with you anymore ever" and blocked me on skype.
Here's the next update - They are now trying to cover it up by going forum to forum to hide what is going (this issue has not been resolved) on find the attached and if you notice its the same person as above who claimed I was already paid (which is not true):
The following message was sent to you via the Impression Rush Contact Us form by bernardosm ( mailto:XXXXmartin@zetanet.com ).
--------------------------------
HI Administrator
I wanted to reach you out to ask you if you could help me out regarding the user Wrekoniz3 he is posting against our company about an issue that has been promptly addessed and solved. Please see the post in the following link.
Zetanet Blacklisted Failure to pay
Please let me know if you can delete this post since is very harmful for the company´s reputation
Best
Bernardo San Martin
--------------------------------
Referring Page:
IP Address: XXXXXXXXXX
User Name: bernardosm
User ID: XX
Email: XXXXmartin@zetanet.com
I hate having to put this out about people in this fashion, all we are seeking is a resolution to this issue. I wish I could say good things about them - if they actually did what was right and resolved this I would be happy to update on how smoothly it went. But as of right now they have fought me about paying, now that its 20 days late, then they fought me about the late fee, and now they are fighting about the amount completely. This is just crazy. These people modify numbers. Literally check my email to my Account Manager Pablo Peralez on Jan. 30th 2014:
Pablo,
Why does decembers reports now show $898.99 That's completely off from the invoiced amount which is due for December. Right now the total life time - is less than the single invoice for December. Whats up with that?
More Importantly how is that even possible...
The Actual December invoice was $2,225.54
Even the reported Numbers for November are now off by at least $10.00
[1/7/14 3:13:22 PM] Pablo Peralez: and as December is not overdue , Finance will pay 1314 now
[1/7/14 3:13:25 PM] Pablo Peralez: by wire!
[1/7/14 3:13:27 PM] Pablo Peralez:
[1/7/14 3:13:28 PM] Dominick Romano: Thats fine.
[1/7/14 3:13:39 PM] Dominick Romano: Thats what I meant by just do what you have to do. no biggie.
[1/7/14 3:13:39 PM] Pablo Peralez: I'm sorry I not manage numbers
[1/7/14 3:13:42 PM] Pablo Peralez: just help you
[1/7/14 3:14:19 PM] Pablo Peralez: Thanks
[1/7/14 3:14:39 PM] Dominick Romano: Its cool. Its not a big deal man. I deal with over $100k+ lol I lose track sometimes of the small ones. haha Thanks for straightening it out for me!
[1/7/14 3:14:48 PM] Pablo Peralez: also let me re-ask again
[1/7/14 3:15:05 PM] Dominick Romano: Yeah I see it here
[1/7/14 3:15:12 PM] Dominick Romano: i pulled the wrong month...
[1/7/14 3:15:24 PM] Pablo Peralez: no problem!
[1/7/14 3:15:26 PM] Dominick Romano: $1,323.95 for nov
====
They are just intent on screwing around still. This is crazy. Its not right. Until I see this resolved I would have to strongly urge people not to deal with this company (which is sad, cause I hate having to do this).
Started working with the account rep for the relationship. Starting sending small amounts of volume. First month all was good. My account rep was hard to find at times but not the worst (he is a good guy). 3 months into our relationship we built up an owed balance to be paid to PremiumCPM of $3,000+ and we stumbled on some issues which including stopping business with anyone using appnexus due to the level of compliance violations. But there were no hard feelings in pausing business.
Come Jan. 30th - December Payment is due. Nothing. Couple days later - Nothing. Finance is pressing me at this point. Ok. Time to press a little harder on my end. So at this point its now 1.5 - 2 weeks late, I get in touch with the 'Flo' the individual who handles finance there... She tells me "Our CFO in on vactation so, your payment is schedule for the next week" (Quoted directly from skype).
So thats not acceptable 2 weeks late on payments to all of your clients because your CFO is on vacation? Really?
The amount owed is small its only approx. $2,200 finance and legal here attached a late fee - bringing it to around $2,400 considering its over 2 weeks late and payment was refused due to everyone being on vacation. So this week - its "next week" its now wednesday - I reached out every day this week.
[2/17/14 10:10:59 AM] Dominick Romano: Hello, Hope everyone is back from vacation today.
[2/17/14 10:13:43 AM] Flo MN: Hello Dominick, How are you? I hope great. As I told you your pyment will be done done this week,
[2/17/14 10:13:53 AM] Flo MN: and I will send you de payment proof
[2/17/14 10:13:54 AM] Dominick Romano: This week is not acceptable.
[2/17/14 10:13:56 AM] Dominick Romano: TODAY is.
[2/17/14 10:14:11 AM] Dominick Romano: 18 days late...
[2/17/14 10:20:51 AM] Dominick Romano: so please send 'de' money.
[2/17/14 10:21:20 AM] Flo MN: ok .
[2/17/14 10:22:03 AM] Dominick Romano: Good I look forward to a payment confirmation today.
[2/17/14 10:22:23 AM] Flo MN: ok
Never got a payment confirmation. Then tuesday I spoke to someone who was going to look into this and email me - never got an email. Then today - I got the CFO on the phone who was happily on vacation and he didn't like the tone of my voice after waiting now 20 days for them to pay the company I work for and after being told by him "Payment will be sent this week" so he hung up. I call back - and ask for him again and the person on the phone said "Did you quiet down?" No I didn't - Pay the money.
Then I talk to my account rep. who tells me the CFO says:
[2/19/14 10:55:28 AM] Pablo Peralez: I have just talked with CFO
[2/19/14 10:55:45 AM] Pablo Peralez: they will not pay your fee , so if you resend now the invoice with non fee will pay now
So now they refuse to pay the invoice because there is a late fee for paying late and violating the IO while trying to negotiate with me to remove the late fee to get paid today. So in other words they are holding the payment hostage until the late fee is removed which is out of my control and will not be removed because the payment is late. They will pay this week - but will pay today if we remove the late fee?
How about they pay today because the payment is 20 days late.
Then - I speak with Santiago the Founder of Zetanet who continues to try to trivialize the fact that they are 20 days late "really its not worth you get so angry for just 20 days because we always paid you." Actually only paid one other time. Because we only worked with them for 2 full months.
But wait it gets better...
"well so the late fee is not applicable if its not included in an IO. I have fort example the same fee for my clients. and they never pay on time. despite that, I do not charge them any fees since I understand this is part of the market and its difficult to be exact on payments" -Santiago Piola.
Really? And so where does it say NET 50 on our IO?
"I know..but this was a special situation since he (the CFO) was out of the country for more than one month" - Santiago Piola.
But wait - We were paid on time for the month before... That makes no sense and its just a 360 of all of their excuses. A special situation means a special fee.
I usually keep it as composed, respectful, and professional as possible but this has me completely unwound today.
Below are some updates as they occurred today as we seek to find a resolution to this issue:
Santiago Piola has stated Zetanet will not pay - until there is an updated invoice sent with the late fee removed. He sated the late fee is not on the IO (which it isn't) but the IO is for NET 30 and doesn't say anything about NET 50. He called it a special situation, that comes with a special fee. We will continue to spread awareness until the situation is resolved and people live up to their obligations properly.
Then Santiago Piola is now claiming that the numbers are wrong - (because they were modified by ZetaNet on jan. 30th, 2014) so now they are claiming $800 is the amount which it isn't. The numbers pulled for their December Invoice was 58,659,950 impressions and approx. $2,200 owed. Now they are claiming something completely different after it has been more than 20 days late and I notified their company on Jan. 30th 2014 of there being sudden changes in numbers, every time I pulled a report I saw impressions going up and down for december. I told my account manager Pablo Peralez about it he told me AppNexus was experience reporting delays (which this isn't a delay cause it was from the month before) then he told me there was a regional issue with AppNexus only in their country - which I find hard to believe... he told me to contact finance about this issue earlier in the month and they never responded.
Here is the proof: I sent them an invoice on November for Approx. $2,200 (which is decembers numbers) on accident and I get this response:
[1/7/14 3:01:28 PM] Pablo Peralez: no problem!
[1/7/14 3:01:29 PM] Pablo Peralez:
[1/7/14 3:09:48 PM] Pablo Peralez: Hey Dom
[1/7/14 3:10:00 PM] Pablo Peralez: Finance team is telling me that we have overdue only 1314 USD
[1/7/14 3:10:07 PM] Pablo Peralez: is that correct ?
[1/7/14 3:10:12 PM] Pablo Peralez: cause the other is from december
The $1,314 is Novembers numbers and yes that is accurate. But notice "the other is from december".
So what they really did was take november's numbers - subtract it from december - then claim the remaining is whats owed for december. Thats extremely incorrect. Horrible way to do business.
I told Santiago the exact number of impressions from December and he says the following:
[2/19/14 4:11:34 PM] Santiago Piola: show me evidence with a screenshot on that
[2/19/14 4:11:38 PM] Santiago Piola: and I'll believe you
After all of this Santiago Piola decides to run because he knows he is wrong and says the following "we will send the remaining funds dominik. I really don't want to speak with you anymore ever" and blocked me on skype.
Here's the next update - They are now trying to cover it up by going forum to forum to hide what is going (this issue has not been resolved) on find the attached and if you notice its the same person as above who claimed I was already paid (which is not true):
The following message was sent to you via the Impression Rush Contact Us form by bernardosm ( mailto:XXXXmartin@zetanet.com ).
--------------------------------
HI Administrator
I wanted to reach you out to ask you if you could help me out regarding the user Wrekoniz3 he is posting against our company about an issue that has been promptly addessed and solved. Please see the post in the following link.
Zetanet Blacklisted Failure to pay
Please let me know if you can delete this post since is very harmful for the company´s reputation
Best
Bernardo San Martin
--------------------------------
Referring Page:
IP Address: XXXXXXXXXX
User Name: bernardosm
User ID: XX
Email: XXXXmartin@zetanet.com
I hate having to put this out about people in this fashion, all we are seeking is a resolution to this issue. I wish I could say good things about them - if they actually did what was right and resolved this I would be happy to update on how smoothly it went. But as of right now they have fought me about paying, now that its 20 days late, then they fought me about the late fee, and now they are fighting about the amount completely. This is just crazy. These people modify numbers. Literally check my email to my Account Manager Pablo Peralez on Jan. 30th 2014:
Pablo,
Why does decembers reports now show $898.99 That's completely off from the invoiced amount which is due for December. Right now the total life time - is less than the single invoice for December. Whats up with that?
More Importantly how is that even possible...
The Actual December invoice was $2,225.54
Even the reported Numbers for November are now off by at least $10.00
[1/7/14 3:13:22 PM] Pablo Peralez: and as December is not overdue , Finance will pay 1314 now
[1/7/14 3:13:25 PM] Pablo Peralez: by wire!
[1/7/14 3:13:27 PM] Pablo Peralez:
[1/7/14 3:13:28 PM] Dominick Romano: Thats fine.
[1/7/14 3:13:39 PM] Dominick Romano: Thats what I meant by just do what you have to do. no biggie.
[1/7/14 3:13:39 PM] Pablo Peralez: I'm sorry I not manage numbers
[1/7/14 3:13:42 PM] Pablo Peralez: just help you
[1/7/14 3:14:19 PM] Pablo Peralez: Thanks
[1/7/14 3:14:39 PM] Dominick Romano: Its cool. Its not a big deal man. I deal with over $100k+ lol I lose track sometimes of the small ones. haha Thanks for straightening it out for me!
[1/7/14 3:14:48 PM] Pablo Peralez: also let me re-ask again
[1/7/14 3:15:05 PM] Dominick Romano: Yeah I see it here
[1/7/14 3:15:12 PM] Dominick Romano: i pulled the wrong month...
[1/7/14 3:15:24 PM] Pablo Peralez: no problem!
[1/7/14 3:15:26 PM] Dominick Romano: $1,323.95 for nov
====
They are just intent on screwing around still. This is crazy. Its not right. Until I see this resolved I would have to strongly urge people not to deal with this company (which is sad, cause I hate having to do this).
-
wrekoniz3 -
Thanks
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