Instatheme developer not responding to my refund request

7 replies
Can Someone please help me. I ended up with a developer license and a Full license for the InstaTheme software. Even if the software works with no bugs, I still will not need the two license.
At first I requested a refund for the developer license but got no where. Their support desk is asleep.... they hardly respond to requests.
Now I want a refund for both licenses and they asked for my transaction id to process the refund. It has been almost a week and no response.
Has anyone encountered the same problems with this developer and how was it resolved?. Any help will be greatly appreciated.
#developer #instatheme #refund #request #responding
  • Profile picture of the author uncommonfavor
    The details of the purchase are as follows:

    InstaTheme - Unlimited Site
    Purchased 03/10/2014 2:27 PM
    By: Suzanna Theresia


    InstaTheme - Developer License
    Purchased 03/10/2014 3:01 PM
    By: Suzanna Theresia
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    • Profile picture of the author Mike Covelio
      Yep, I have had the same problem.

      I bought the instatheme and I thought I was getting a theme which allowed me to put up a membership site without the need for an additional plugin.

      Maybe I misinterpreted the sales page and all the email promotions, but I don't think I did.

      I asked for some support advice 5 days ago and have heard absolutely nothing and I have chased twice. Not impressed by any means.

      I'll wait another day or so and see what happens.

      Thanks, Mike.
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  • Profile picture of the author estudent
    from thier T&C InstaTheme | Terms of Service

    Cancellations, Refunds & Returns

    We do not offer refunds for digital products once they are downloaded or once access to the Site has been granted.
    Signature

    more free beer

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    • Profile picture of the author Mike Covelio
      Hi Estudent...

      This is on the sales page...

      It's a bit of a contradiction as far as the terms of service is concerned.

      Thanks, Mike.

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  • Profile picture of the author Robert X
    I bought this too and went back to using either regular WP themes or I mostly use "do it yourself" Profits Theme. Love it. Lets you build total sales sites and now they have an affiliate platform so you can have your own affiliates from your own website (Super Awesome!).

    Robert Cottom
    Worlds Greatest Marketer (ok, maybe not but pretty damn good)
    Signature

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  • Profile picture of the author Amine Boudhief
    No Bro Just keep The Developer Licence Who knows you will need it in the Future !
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    • Profile picture of the author jbelviy
      I bought instatheme also thinking it was a standalone membership site builder as it was advertised. I did request and got a prompt refund. If you still haven't gotten a refund from the vendor yet I'd suggest contacting clicksure directly.
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