using phone verification to cut down fraudulent purchases...

Jay Moreno · 07-09-2009, 10:04 AM

anyone have any experience with using phone verification services to try and cut down on the number of fraudulent purchases?

if so did it help or not?

seems chargebacks or unauthorized transactions have been on the increase the past month

sadly i take it as being part and parcel of selling products/services online but would like to try and minimize it as best as i can... also it puts me off running my own affiliate schemes too

any advice greatly appreciated

thanks

artwebster · 07-09-2009, 12:08 PM

If they are going to cheat you they will also lie to any telephone caller - that's if they provide a telephone number in the first place..

There have been so many questions on this subject but the general opinion seems to be that it is something you must live with. Odd.

edman · 07-09-2009, 04:41 PM

You may want to try plimus.com as they do this... you can mail them and ask about the process benefits etc, they are in a good position to give you some good info on this.

Quote:

Originally Posted by ukescuba

anyone have any experience with using phone verification services to try and cut down on the number of fraudulent purchases?

if so did it help or not?

seems chargebacks or unauthorized transactions have been on the increase the past month

sadly i take it as being part and parcel of selling products/services online but would like to try and minimize it as best as i can... also it puts me off running my own affiliate schemes too

any advice greatly appreciated

thanks

Scott Ames · 07-09-2009, 04:51 PM

I would think it depends on the price point and your exposure. For an ebook, no way, but for hard goods that you must put out money for and ship it might be a good idea. For services over a certain level it might also be viable, although I might be looking into an escrow service instead.

Josh Anderson · 07-09-2009, 04:54 PM

Most companies I see doing this only use it when the price threshold has been passed and when the client does not have an established purchasing history with them already.

Its definitely a good idea if you are dealing with high priced transactions.

Jay Moreno · 07-10-2009, 11:24 AM

thanks guys i appreciate all your feedback

i had a flurry of bad transactions this month that totalled around $400 from almost $8000 in sales i guess thats 5% bad transactions would you say that is average or on the high side?

last month and previous months has been about 2.5% average hence why my concern

at this point i dont mind spending $400 to keep that % lower... but would be interesting what percentage of bad sales people expect to incur or prepared to live with?

thanks again

07-09-2009, 10:04 AM	#1
Jay Moreno Advanced Warrior War Room Member Join Date: Feb 2009 Location: San Antonio, Tx Posts: 882 Thanks: 119 Thanked 253 Times in 163 Posts Social Networking	using phone verification to cut down fraudulent purchases... anyone have any experience with using phone verification services to try and cut down on the number of fraudulent purchases? if so did it help or not? seems chargebacks or unauthorized transactions have been on the increase the past month sadly i take it as being part and parcel of selling products/services online but would like to try and minimize it as best as i can... also it puts me off running my own affiliate schemes too any advice greatly appreciated thanks
	Stop Your Mobile Redirect Loop Nightmares Today! Let Mobile Users Choose To Be Redirect Or Not! Great Reviews - Easy To Use - Click For More Info

07-09-2009, 12:08 PM	#2
artwebster Brutal honesty's me Join Date: Sep 2008 Location: Coín, Spain Posts: 1,032 Blog Entries: 4 Thanks: 33 Thanked 251 Times in 138 Posts Social Networking Contact Info	Re: using phone verification to cut down fraudulent purchases... If they are going to cheat you they will also lie to any telephone caller - that's if they provide a telephone number in the first place.. There have been so many questions on this subject but the general opinion seems to be that it is something you must live with. Odd.
	You might not like what I say - but I believe it. Build it, make money, then build some more Some old school smarts would help - and here's to Rob Toth for his help. Bloody good stuff, even the freebies!

07-09-2009, 04:51 PM	#4
Scott Ames Senior Warrior Member War Room Member Join Date: Jun 2006 Location: West of Rockies Posts: 5,556 Thanks: 363 Thanked 665 Times in 325 Posts	Re: using phone verification to cut down fraudulent purchases... I would think it depends on the price point and your exposure. For an ebook, no way, but for hard goods that you must put out money for and ship it might be a good idea. For services over a certain level it might also be viable, although I might be looking into an escrow service instead.
	Action is the foundational key to all success. - Pablo Picasso

07-09-2009, 04:54 PM	#5
Josh Anderson It's in my Signature :-) War Room Member Join Date: Nov 2003 Location: ID, USA. Posts: 8,754 Blog Entries: 1 Thanks: 248 Thanked 990 Times in 443 Posts Social Networking	Re: using phone verification to cut down fraudulent purchases... Most companies I see doing this only use it when the price threshold has been passed and when the client does not have an established purchasing history with them already. Its definitely a good idea if you are dealing with high priced transactions.
	Optimize Your Video<<\|>>Nanacast Review<<\|>>Transparent Flash Video<<\|>> Transparent FLV Player<<\|>>Best Upsell/Downsell System<<\|>>VIDEO IN PDF<<\|>>Optimize Youtube Video<<\|>>Video Popup<<\|>> Ultimate Affiliate System<<\|>> Physical Continuity System Best Membership Site System** Secure Video Delivery<<\|>> HTML5 Video Player**<<\|>>Internet Business Ideas Blog

07-10-2009, 11:24 AM	#6
Jay Moreno Advanced Warrior War Room Member Join Date: Feb 2009 Location: San Antonio, Tx Posts: 882 Thanks: 119 Thanked 253 Times in 163 Posts Social Networking	Re: using phone verification to cut down fraudulent purchases... thanks guys i appreciate all your feedback i had a flurry of bad transactions this month that totalled around $400 from almost $8000 in sales i guess thats 5% bad transactions would you say that is average or on the high side? last month and previous months has been about 2.5% average hence why my concern at this point i dont mind spending $400 to keep that % lower... but would be interesting what percentage of bad sales people expect to incur or prepared to live with? thanks again
	Stop Your Mobile Redirect Loop Nightmares Today! Let Mobile Users Choose To Be Redirect Or Not! Great Reviews - Easy To Use - Click For More Info