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What email address should transactional emails come from?

by rotface
10 replies
Hi!

I'm setting up a new membership website. I was wondering what email address you would suggest the transactional emails come from?

I am thinking of either noreply@ or support@

The support@ will mean that my customer support guys will be able to see and respond to any replies to that email address. (Set up through Google Apps group).

Transactional emails are password reset emails etc.

Any help appreciated!
#address #email #emails #transactional
  • Profile picture of the author David Beroff
    I prefer the support@ approach. Make it easy for people to respond, question, engage....
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    • Profile picture of the author 658
      I too would prefer "support@" for emails that require the customer to initiate the communication process such as the transactional emails you are referring to.

      I would use "noreply@" for informational emails that I send to my customers which do not require feedback from them like updates, new products and so on.
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  • Profile picture of the author mazzuca
    Yea if you use the "support@" then it will be more acceptable to your clients then using a "noreply@" email. Basically,People answer to the "Support@" emails and they always try to avoid answering a "Noreply@" email address.
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  • Profile picture of the author kleanerdude
    Is there some way that I, as a sales rep for a carpet cleaning co., can send out emails to co.s that we have never contacted? What are transactional emails and can we use them to contact companies we have never corresponded with? There must be some loophole that is within the C-S Act guidelines that would allow us to send emails to companies/homeowners that we have not had any previous contact with. Anybody can answer this?
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  • Profile picture of the author vishwa
    I will prefer noreply@domainanme.com for sending transactional emails and its look more credible.
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    • Profile picture of the author JohnMcCabe
      Originally Posted by kleanerdude View Post

      Is there some way that I, as a sales rep for a carpet cleaning co., can send out emails to co.s that we have never contacted? What are transactional emails and can we use them to contact companies we have never corresponded with? There must be some loophole that is within the C-S Act guidelines that would allow us to send emails to companies/homeowners that we have not had any previous contact with. Anybody can answer this?
      Have you actually read the CAN-SPAM guidelines?

      There is nothing in there about not being able to send promotional emails, just requirements for doing so in transparent ways. There are also guidelines for how email addresses may be obtained. For example, you can't simply scrape them from a website or page, etc.

      Transactional emails are those required to complete a transaction. The examples the OP mentioned were things like password resets. Other examples would include appointment confirmations, receipts, etc. As such, you cannot use them for prospecting, as no transaction has taken place yet.

      We now return you to the actual topic at hand...
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  • Profile picture of the author DrForum
    Support @ is the best approach and the one am totally in support for. The reason as to why some websites have lots of active members is the ability to have them engage on a one on one with the owners of the website. It helps more alot especially in areas where there is high need for clarity. Let us say that you have an online shop, then there are some questions that potential customers will want to ask. What you can do is being able to restrict the access to that specific mailbox. This will help avoid a situation where your customer department link your financial and other transaction deals to the world.
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    • Profile picture of the author alanorourke
      I always prefer personal emails.
      Why not send from your name@?
      Or if you want to look bigger make up a name.
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  • Profile picture of the author Randall Magwood
    I always think that in business, transactional emails should contain the @your-domain-name.com extension. I wouldn't send it from my personal email. I dont think your customers want to see that either.

    So do: sales@your-domain-name.com, receipt@your-domain-name.com, support@your-domain-name.com, etc.
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