DLGuard Problems - Any Alternatives?

6 replies
Hopefully someone on here might be able to help.

Bought DLGuard the other week and set it up alongside WSO Pro. Everything worked fine running a test purchase of a product until the download page where there was a mismatched server IP address and DLGuard couldn't display the unique code to actually download the product.

I contacted support over 48 hours ago and no response. No response on when I posted on their forum and no response from a private message sent to admin.

I kept on hearing that DLGuard has amazing support in under 24 hours and yet here I am still waiting. I believe it's based in Australia as well so unless they pull 24 hour shifts I guess I'm going to be waiting another day and night here in Europe to see whether they've replied to me.

I hate being one to complain in public but everything is on hold until this gets fixed so I'm considering just buying another product and pursuing a refund on DLGuard which is a shame because it is super easy to use and apart from this problem works absolutely fine.

So, does any have any alternative products to DLGuard that I can look at buying to replace it?

Or, perhaps shed some light into why support is taking so long to respond?!
#alternatives #dlguard #problems
  • Profile picture of the author RealCasher
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  • Profile picture of the author Jeff Burritt
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    Switching platforms in midstream can be a pain. I know. But I'm currently moving to Zaxaa.
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  • Profile picture of the author Cool Hand Luke
    I'm dealing with the same lack of response from DLGuard support as well. As a long time user who has repeatedly paid for updates, it's pretty disheartening to see customer service starting to fall by the wayside.
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  • Profile picture of the author Jesus Perez
    I walked away from DLGuard almost a decade ago. Support was fine back then, but I was simply not happy putting all my ecommerce processing on my own personal web server. I ended up moving to Nanacast and I've been happy since. Now when I launch, it takes a few minutes to set everything up instead of a few hours.

    With the new rise of hosted commerce solutions such as Nanacast, Zaxaa, JVZoo, DigiResults, Payspree, Shopify, Membergate and more, I simply don't see why anyone would want to host something as mission-critical as ecommerce on their own host these days. Back in the day...we had to...but these days there are so many options that can get your product ready to sell much faster than a self-hosted solution and with less headache. Zaxaa, in particular, is a very attractive solution if you're strapped for cash.

    Besides the speed and peace of mind, you can also save your server resources for marketing and lead generation And if that new plugin gets your WP site hacked, at least you don't need to be accountable to 1000's of customers.
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