"I don't have room for your PDF"

by LB
45 replies
I love crazy refund requests...I print them out and save them. They bring me joy.

I got a great one today, "Please refund this sale, I don't have room on my hard drive for your download so I cannot use it".

500k PDF.

I thought about offering to send them a USB drive...but I just refunded it.

  • Profile picture of the author Stephen Crooks
    That's priceless! I would love to know what else is filling up his 1 meg hard drive..

    Originally Posted by LB View Post

    I love crazy refund requests...I print them out and save them. They bring me joy.

    I got a great one today, "Please refund this sale, I don't have room on my hard drive for your download so I cannot use it".

    500k PDF.

    I thought about offering to send them a USB drive...but I just refunded it.

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    • Profile picture of the author Dan C. Rinnert
      Seems fishy to me. Maybe they are a serial refunder and that was the best excuse they could think of.

      I mean, if you don't have at least 500k of free space on your hard drive, save some stuff to floppies.
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      • Profile picture of the author nick1123
        Originally Posted by Dan C. Rinnert View Post

        Seems fishy to me. Maybe they are a serial refunder and that was the best excuse they could think of.

        I mean, if you don't have at least 500k of free space on your hard drive, save some stuff to floppies.
        Sounds very fishy. Who doesn't have room for a 500k file?

        It's probably best to just refund them and move on.
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        • Profile picture of the author Robyn8243
          Reasons for refunds can be pretty amusing...and it helps to look at
          them that way instead of allowing yourself to get aggravated.

          Perhaps you should have offered to sell him a
          PDF space saver to solve their problem for future PDF purchases,
          or sent a link to one of those new fangled printer thingies.

          Robyn
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      • Profile picture of the author leonardpayne
        Originally Posted by Dan C. Rinnert View Post

        Seems fishy to me. Maybe they are a serial refunder and that was the best excuse they could think of.

        I mean, if you don't have at least 500k of free space on your hard drive, save some stuff to floppies.
        pray, what is a floppy?
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    • Profile picture of the author Ken Strong
      Originally Posted by Steve Crooks View Post

      That's priceless! I would love to know what else is filling up his 1 meg hard drive..
      Well, you gotta leave room for DOS...
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      • Profile picture of the author Jake03
        Originally Posted by KenStrong View Post

        Well, you gotta leave room for DOS...

        That cracked me up.
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  • Profile picture of the author tknoppe
    LOL Yep, that's a keeper for sure. They must be a PDF collector.
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    Your Web Tech Team

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  • Profile picture of the author Michael Oksa
    Originally Posted by LB View Post

    I love crazy refund requests...I print them out and save them. They bring me joy.

    I got a great one today, "Please refund this sale, I don't have room on my hard drive for your download so I cannot use it".

    500k PDF.

    I thought about offering to send them a USB drive...but I just refunded it.

    That one is good, but I'd love to see some of the other gems from your collection.



    All the best,
    Michael
    Signature

    "Ich bin en fuego!"
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  • Profile picture of the author fletch32
    Ha, ha, that really is a classic some people just don't get it do they!!
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  • Profile picture of the author Dally137
    That is one mighty hard drive that I would never want to have. I would say that, I learned a trick from here but I feel ashamed to tell someone that I don't have 500k in Hard Disk. I guess they mean business.
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  • Profile picture of the author Michael Oksa
    Hey LB,

    Just thought of a way you can overdeliver on customer service.

    Send them a copy if this classic email (dates changed), and let them know how to fix their problem....

    Internet Cleaning

    DO NOT CONNECT TO THE INTERNET FROM JULY 31st 23:59 pm (GMT) UNTIL 12:01am (GMT) AUGUST 1st.

    *** Attention ***

    It's that time again! As many of you know, each year the Internet must be shut down for 24 hours in order to allow us to clean it. The cleaning process, which eliminates dead email and inactive ftp, www and gopher sites, allows for a better-working and faster Internet.

    This year, the cleaning process will take place from 23:59 pm (GMT) on July 31st until 00:01 am (GMT) on August 2nd. During that 24-hour period, five powerful Internet-crawling robots situated around the world will search the Internet and delete any data that they find.

    In order to protect your valuable data from deletion we ask that you do the following:

    1. Disconnect all terminals and local area networks from their Internet connections.

    2. Shut down all Internet servers, or disconnect them from the Internet.

    3. Disconnect all disks and hardrives from any connections to the Internet.

    4. Refrain from connecting any computer to the Internet in any way. We understand the inconvenience that this may cause some Internet users, and we apologize. However, we are certain that any inconveniences will be more than made up for by the increased speed and efficiency of the Internet, once it has been cleared of electronic flotsam and jetsam.

    We thank you for your cooperation.

    Interconnected Network Maintenance Staff
    Main Branch, Massachusetts Institute of Technology

    Sysops and others: Since the last Internet cleaning, the number of Internet users has grown dramatically. Please assist us in alerting the public of the upcoming Internet cleaning by posting this message where your users will be able to read it.

    Please pass this message on to other sysops and Internet users as well.

    (This is Real! They Also Delete Sites With Hit Counts under 100! I know It seems stupid, but last year they deleted my webpage!)
    They are sure to thank you for it!

    All the best,
    Michael
    Signature

    "Ich bin en fuego!"
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  • Profile picture of the author dunno
    send it to them on a cd, cheap, plus you have physical proof that you sent it
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    • Profile picture of the author Dan C. Rinnert
      Originally Posted by dunno View Post

      send it to them on a cd, cheap, plus you have physical proof that you sent it
      If they don't have 500k available on their hard drive, their computer might not even have a CD-ROM drive.

      And, I can say that from personal experience too. Up to about two or so years ago, the boot drive on my main computer would frequently run out of space and I'd have to clean it up by moving files to one of the other two internal drives. It had three internal hard drives because the CD drive had up and died previously and the power supply on an external hard drive burned up (literally), so I took that external and made it an internal, putting it where the CD-ROM drive had been.
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      Dan's content is irregularly read by handfuls of people. Join the elite few by reading his blog: dcrBlogs.com, following him on Twitter: dcrTweets.com or reading his fiction: dcrWrites.com but NOT by Clicking Here!

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  • Profile picture of the author phylma
    Too funny. I do like your idea of saving the outrageous requests. May try that my self. Can always use it as a pick-me-up when I need a laugh.
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    • Profile picture of the author Howdy Doody
      Banned
      Maybe he's accessing it from a mobile device ?
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  • Profile picture of the author macD231
    Get them some floppy drives so that they can have some space to save the pdf. Otherwise they can not save your file. LOLs. Really funny to heard about it.
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  • Profile picture of the author Shane Hale
    haha WTF , He must be on a old Commodore 64 with a tape drive with a tin can and string for a modem haha
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    • Profile picture of the author John Hixson
      A quality excuse - I certainly think you should share some more with us!


      Originally Posted by Shane Hale View Post

      haha WTF , He must be on a old Commodore 64 with a tape drive with a tin can and string for a modem haha
      Man I used to love my Commodore 64. The Dizzy games and quest for the golden egg cup especially (never did complete that). Got an emulator on here somewhere I think - you've inspired me to hunt it out and have another play tomorrow!
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  • Profile picture of the author AverageGuy
    you should send him an usb driver.


    david
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  • Profile picture of the author babushka99
    Banned
    Should have opened up a free Gmail account for him, mailed the PDF there and sent him login credentials and not refunded the sale.
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  • Profile picture of the author LB
    I could have told him to print it out on his dot-matrix printer.
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  • Profile picture of the author Mmfh
    Send him a 500k pdf with instructions on how to get a refund. If he is able to read the refund instructions than he has room for the original pdf

    Mm
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  • Profile picture of the author Shana_Adam
    Jesus! That a classic one.
    Signature

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  • Profile picture of the author John Dufresne
    May be able to create a new ebook from those. "The Greatest Refund Excusses Of All Time" - Vol. 1
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    • Profile picture of the author marciayudkin
      My least favorite one was "I'm returning this because I just got a big tax bill."
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      Check out Marcia Yudkin's No-Hype Marketing Academy for courses on copywriting, publicity, infomarketing, marketing plans, naming, and branding - not to mention the popular "Marketing for Introverts" course.
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      • Profile picture of the author Dan C. Rinnert
        Originally Posted by marciayudkin View Post

        My least favorite one was "I'm returning this because I just got a big tax bill."
        Did you reply with "I cannot accept your return because I just got an even bigger tax bill."?
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  • Profile picture of the author Gabe77
    Lame, lame. He must've been one of those serial refunders.
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  • Profile picture of the author TheGodfather
    you know what guys... you might have just given me an idea for a great product with this topic

    so i just wanted to say thanks
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    TheGodfather

    Perception is reality

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  • Profile picture of the author John Atkins
    Originally Posted by LB View Post

    I love crazy refund requests...I print them out and save them. They bring me joy.

    I got a great one today, "Please refund this sale, I don't have room on my hard drive for your download so I cannot use it".

    500k PDF.

    I thought about offering to send them a USB drive...but I just refunded it.


    This must be the most pitiful excuse that I've ever heard. I get crazy refund requests too, but this is way beyond unbelievable!

    There are some people that are serial refunders. They search for products that have a full refund guarantee, they buy them & they ask for a refund. :/

    Currently I'm running an adult WSO. The refund requests were very few because the product is quite good. But the one thing that kept bugging me was that almost all of the people that requested for a refund told me the same thing which is:

    "I'm sorry but I don't think that this industry is for me"

    *Sigh* And I clearly state in my thread that this is an ADULT WSO... so if they think that this industry is not for them, they should've bought another WSO instead of this one right?

    Oh well, better give off a few refunds that destroying your reputation I guess...
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  • Profile picture of the author TyBrown
    You should send them a link to this thread
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    • Profile picture of the author kenboss
      Hey! Why is everyone laughing? This kb-challenged individual needs his product!
      Time for some serious practical suggestions:

      1. Ask him for his number and offer to read it to him over the phone.

      2. Instruct him to delete Adobe reader from his hard drive. That way he'll have room for the pdf!!!

      3. Cheerfully refund his money, and as compensation send him 2 gb worth of Paris Hilton videos!!!


      Ok, I'm gone!:rolleyes:

      Ken
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  • Profile picture of the author Stefan Vee
    And I thought I heard just about any reason to get a refund.
    INCREDIBLE and SHAMELESS!
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  • Profile picture of the author Michael Oksa
    No offense, but would it be too much trouble to actually read the OP? LB isn't asking if a refund should be given. It's already been done.

    Hello!



    Ok, I feel better now.



    ~Michael

    Originally Posted by LB View Post

    I love crazy refund requests...I print them out and save them. They bring me joy.

    I got a great one today, "Please refund this sale, I don't have room on my hard drive for your download so I cannot use it".

    500k PDF.

    I thought about offering to send them a USB drive...but I just refunded it.

    Just sayin'

    LOL
    Signature

    "Ich bin en fuego!"
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    • Profile picture of the author kenboss
      Originally Posted by Michael Oksa View Post

      No offense, but would it be too much trouble to actually read the OP? LB isn't asking if a refund should be given. It's already been done.

      Hello!



      Ok, I feel better now.



      ~Michael



      Just sayin'

      LOL
      Yeah, don't worry, we read that! We just can't resist having fun with it!!! Tee Hee :p
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  • Profile picture of the author Makabongwe Maseko
    Originally Posted by LB View Post

    I love crazy refund requests...I print them out and save them. They bring me joy.

    I got a great one today, "Please refund this sale, I don't have room on my hard drive for your download so I cannot use it".

    500k PDF.

    I thought about offering to send them a USB drive...but I just refunded it.

    LOL, I got a similar one 2 weeks back.

    This person said he is having a problem downloading the pdf so he wants a refund.

    The guy asked for the refund the same time he purchased the ebook. Like the same minute.

    I was like one minute happy I made another sale, next minute was fuming.

    Anyway I told him that its people like you who deserve a refund because its show you just wanted my product for free.

    I didn't want anything else to do with him and just refunded him.
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    • Profile picture of the author Kirahster
      Sounds like instantaneous buyers remorse. You know the kind where you spend money that you shouldn't have and then feel guilty as soon as you press the buy button!:rolleyes:



      Originally Posted by Makabongwe Maseko View Post

      LOL, I got a similar one 2 weeks back.

      This person said he is having a problem downloading the pdf so he wants a refund.

      The guy asked for the refund the same time he purchased the ebook. Like the same minute.

      I was like one minute happy I made another sale, next minute was fuming.

      Anyway I told him that its people like you who deserve a refund because its show you just wanted my product for free.

      I didn't want anything else to do with him and just refunded him.
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  • Profile picture of the author CliveG
    Just interested. Do you block such people from future sales because they are just too much hassle?
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  • Profile picture of the author linkbeasts
    that is funny , I mean id hate to get a request like that ....but it still made me laugh ..... hard.
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  • Profile picture of the author Vince N
    Originally Posted by LB View Post

    I love crazy refund requests...I print them out and save them. They bring me joy.

    I got a great one today, "Please refund this sale, I don't have room on my hard drive for your download so I cannot use it".

    500k PDF.

    I thought about offering to send them a USB drive...but I just refunded it.

    lol.. thats quite funny

    the guy took the No Questions Asked Money-Back guarantee to the extreme i guess..

    nice of you to have refunded though
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  • Profile picture of the author embrown
    Seriously? I just didn't like a WSO I ordered. Maybe I should get a refund.

    Anyway, I have a funny story - well at least it was to me at the time. I used to work as a Sprint customer service agent. I got this caller who wanted a refund for some games and music that he downloaded. I could tell this story quickly, but its funnier when you read exactly how our exchange went.

    Him: I'd like a refund because some stuff got purchased by mistake.

    Me: A mistake? Sir, I'm happy to look into this and possibly give you a refund as a one-time courtesy, then I can show you a few ways to avoid that in the future (we have to outline the call and make sure this isn't gonna happen again. meanwhile we check to see if they are serial refunders)

    Him: Ok. I'd like a refund for the stuff downloaded on the 5th.

    Me: (pulls it up) Sir, that's about $100.00 worth of files. Meaning, you downloaded several files. You'd like a refund on all of that?

    Him: Yes, all of it please.

    Me: But, that would have meant that you made this mistake repeatedly.

    Him: Yes, several mistakes.

    Me: But, sir. When you start a download, you actually have to press a button that says purchases this. You go to a screen that outlines the prices and then you have to manually accept this purchase. You are telling me that you went through this process at least 20 times without noticing that at least once?

    Him: Yes. It was a mistake.

    Me: Ok sir, what I'm going to do for you is open a case for your 'mistake'. If it were one of two files, then I can do the refund myself, but because this is such a large amount I have to take other actions. I can't promise a full refund, I'd say the first few at the most. But, I'll open the case for you anyway. Also I'll cancel all of your recurring subscriptions

    Hey, if he can BS than I can, too. I did give him a refund on the very first download and opened up a DO NOT REFUND THIS DUMMY case. I went on to inform him how to block purchases and how the purchase process works. I made thorough notes to back this discussion up, too. Because just in case he wanted to pull this again.
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  • Profile picture of the author Rezbi
    I had someone buy one of my products, ask for a refund because it was 'zipped'... and then buy it again through clickbank under his affiliate ID.

    I guess he found out I had it on clickbank, too.

    Can't blame him, I guess, but a better excuse maybe?
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