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Old 07-27-2009, 02:10 PM   #1
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Default Help desk solutions - your thoughts?

Hi folks,

What are your thoughts on the best solutions for Help Desk provision in my IM business?

I'm likely to go for a free / open-source solution initially. However, you may have thoughts on whether there are issues in changing from one helpdesk solution to another - ie. when I upgrade to a paid solution?

So...

Any thoughts?

Thanks.

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Old 07-27-2009, 02:13 PM   #2
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Default Re: Help desk solutions - your thoughts?

Out of all I have used and tried over the years I have come to feel that Kayako is the best.

OSTicket is a good OS option but Kayako is better.

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Old 07-27-2009, 02:14 PM   #3
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Default Re: Help desk solutions - your thoughts?

Most of the time for simply and fast Support desk i use and recommend..
HESK Desk Support...yeah it is free.

Mohsin

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Old 07-27-2009, 02:34 PM   #4
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Default Re: Help desk solutions - your thoughts?

There is also the Three Pillars system by Willie Crawford, if he's still selling it.

Peace!

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Old 07-27-2009, 04:47 PM   #5
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Default Re: Help desk solutions - your thoughts?

Thanks for your input guys!

I'll go check out these options

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Old 07-27-2009, 04:59 PM   #6
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Default Re: Help desk solutions - your thoughts?

Check out Trellian. Free and rivals Kayako.



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