WSO report is worst thing I ever paid for - what to do?

[marciayudkin]

The other day I purchased a WSO, and it was the worst thing I have ever paid money for. I am not kidding. I'm hesitating about what, if anything, to do about it. Here are my choices

1)Just chalk it up to experience.

2)Request a refund. It certainly was not worth what I paid. However, there was a very small amount of useful information in it. I don't need the money back and in a way, it was educational to see what poor quality some people charge money for.

3)Post a negative review. I have very specific points to make about why it was so horrible, and I can tell others looking at the offer, only buy it if... and don't buy it if...

4)Send my comments privately to the person behind the WSO.

What do you recommend and why?

Marcia Yudkin

[Kyle Tully]

Hi Marcia

Here's what I'd do:

1. Refund. People have to learn you can't get away with selling crap.

2. Give honest feedback in the WSO. Other people should hear what you have to say to help them make an informed decision. Plus it'll be a wake up call to the seller.

Cheers
Kyle

[BIG Mike]

I'd recommend you post a negative review - do it professionally, present the facts and don't make it personal. As a buyer of the WSO, you're entitled to post feedback, which helps other members in deciding whether or not to purchase.

I don't need the money back and in a way, it was educational to see what poor quality some people charge money for.

My take on this is that far too often members buy something of little or no value from a WSO, but then don't say anything about it. This only serves to re-enforce the cycle of churning out crap, making a profit and repeating it over and over.

Quite honestly, if negative feedback is deserved, you'll probably be doing the OP a favor by giving constructive feedback he or she can than use to improve upon. On the other hand, it might set them off, but again, as long as your comments are factual, professional and not attacking the OP, you're entitled to make them.

[Kim Standerline]

To be honest I doubt you'll get your money back but its still worth while having a go. (These people have got to realise that they can't get away with selling worthless junk in the WSO forum)

Big Mike and Kyle have given you some good advice

Kim

[rmholla]

I use to worry about requesting a refund but not any more, the frequency of poor quality WSOs of late has forced me to get over that hang up.

I think all of the "make money overnight with a WSO" posts on various blogs has really hurt this place. Now everyone thinks they can whip up a 10 page report and sell it like lightening.

[Bev Clement]

Leave feedback, because then you are warning others of the problems you had with the report.

[Dana_W]

Request a refund and leave feedback. But don't post in anger. If there was a small amount of useful advice in the WSO I'd mention that in the post. People will take your advice much more seriously if it doesn't look like you're an angry person on the attack.

Keeping in mind that one negative comment can have very serious consequences that stay online forever, I always think long and hard before I post something negative. If the WSO really was useless and promised things that it didn't deliver, then yes, you should state that in your post - but again, do so in a rational tone and try to emphasize the good as well (since you mentioned there was some).

[Andy Fletcher]

I would definitely ask for a refund but I prefer to contact sellers for a comment first before posting negative feedback but that's not to say you shouldn't make a negative post if you don't get a satisfactory answer.

[marciayudkin]

If the WSO really was useless and promised things that it didn't deliver

Not exactly. It was disorganized, rambling, extremely vague, cagey, derivative (required knowledge of someone else's marketing system) and nearly devoid of examples.

This made it hard to understand and hard to extract action steps from.

Maybe someone else could find the gems in it, but I couldn't and I am a very smart person.

Would saying something like the above be useful in the WSO thread or do I need to get into more detail for it to be fair?

Thank you to everyone for the opinions expressed so far.

Marcia Yudkin

[Brad Gosse]

You should request a refund, that's what they are for.

Good luck

[xiaophil]

I once purchased a WSO which didn't live up to the hype and opted to contact the seller privately so as not to 'spoil' their WSO.

They were very friendly and agreed to a refund. After many PMs and excuses for days and weeks a senior long-standing Warrior posted an honest review which I imagine pretty much ended the sales for that WSO.

The seller disappeared, is now banned, and I never saw the refund.

Later the WSO thread started getting "where are you?" type posts.

This was a 'borderline' WSO. It wasn't complete crap, just misrepresented. Like you mentioned there may have been a single nugget hidden in there. And it was run by an apparent Mr NiceGuy.

If I had posted my own review at the time, it might have saved others some grief, and I will certainly not hesitate to do so in the future.

[Alex Taylor]

Personally, I'd get the refund and leave it at that. Anyone else who gets it and agrees with you can get a refund too.

[Scott Ames]

Get a refund. You can post a review, but don't spill the beans or destroy the WSO. I don't know which one you refer to, but I have gotten WSO's that were junk to me because they were just rehashed info, but to someone new they would be gold. I've also sold WSO's that were garbage to some because they were advanced but most people really enjoyed getting the information.

[dorim]

I bought a WSO a few months ago that was total garbage, I never asked for a refund or posted any kind of review, I felt cheated for a while after that. Next time if it happens I will do things differently, it helps others if you post your honest opinion even if it is negative.

[noah.whitmore]

I agree with a few people here, but you should combine methods. I would definitely request a refund. Who knows if you will get one, but I would try; that's why they are offered.

I would ALSO post a professional and calm but negative review with a bit of constructive criticism. If you are not given a refund as promised, that will just add some fuel to your fire when you write your quick review.

If people are allowed to sell crap in the WSO forum, they will keep doing it and bog down the few quality products that come out of there.

-Noah Whitmore

[LB]

Many WSOs are absolute trash...tons of stolen content, blkhat and even illegal techniques being tossed about.

This is a forum, so leave a review in the thread and that pretty much shuts down further sales.

At the same time, I think there is a lot of info out there that may not be new to some members, but if it's accurate and well-presented then I see no reason to review it negatively.

[BIG Mike]

Originally Posted by Alex Taylor

Personally, I'd get the refund and leave it at that. Anyone else who gets it and agrees with you can get a refund too.

I don't agree with your comment because it perpetuates the cycle of poor quality offers.

One of the benefits of running a WSO is to get the feedback you need to refine your product and copy. No product is perfect and if taken contructively, negative feedback can be really helpful for improving the product. At the same time, members got a nice deal on various products.

Poor quality offers are allowed for one reason only - we as members allow them. Yes, sometimes an offer get's spoiled, but that's the risk the seller takes when he or she posts it.

The onus is on them to deliver something that lives up to their copy - not for the buyers to tuck their tails between their legs and walk away.

[Keith Kogane]

Originally Posted by BIG Mike

My take on this is that far too often members buy something of little or no value from a WSO, but then don't say anything about it. This only serves to re-enforce the cycle of churning out crap, making a profit and repeating it over and over.

Quite honestly, if negative feedback is deserved, you'll probably be doing the OP a favor by giving constructive feedback he or she can than use to improve upon. On the other hand, it might set them off, but again, as long as your comments are factual, professional and not attacking the OP, you're entitled to make them.

Hell yes. I've been thinking this myself, and though I'm not in the WSO forum much (except for research) I do try to call B.S. when I see it in this forum. We're all member moderators and when you see crap, call it crap. If you ignore it, it'll just trick some other well meaning person or innocent newb. Then people will stop buying stuff in this industry altogether as the quality erodes further and further.

Since we're member moderated NO ONE can "get away" with any kind of shenanigans here because you can speak out against it.

NOTE: I know you can't name names, and grief in here. I mean when someone repeats false info, or bad methods - call em out and make them justify the source. If someone makes a bunk product, give a negative (but fair) review and get your money back. WE ALL can do our part to raise the bar here and keep it high. Vote with your dollars and SPEAK OUT against misinformation when you see it.

That's what keeps our little community pool so sparkling clean.

Originally Posted by rosetrees

I never buy a WSO unless it's been well recommended by several people in a discussion thread. Apart from that, I never even look in the WSO section - there appears to be so much over hyped stuff there, that I wouldn't know where to start.

If everyone did that, no one would buy anything. Not to dis on you, but consider that you're actually operating on a false principle that multiple positive comments means it's good. What really happens is a domino "me too" effect. That's why testimonials are so effective, even at selling crappy products. They SELL because they are perceived as "True" when even if they are real, they're simply the opinions of people who may be ignorant, or have been compensated. There's just no way to know.

What you CAN rely on is experience and a well developed BS detector. You can get both here on the main forum, ESPECIALLY if we all start acting in the way above and only sharing what we KNOW vs. what we've READ, and calling BS when we see it. When you do that, you can rely on yourself to evaluate what info is worth buying and what isn't.

Anyway, not trying to single you out - just wanted to share what your post made me think of. Social "proof" is not really "proof".

[Andy Crofford]

Originally Posted by marciayudkin

Not exactly. It was disorganized, rambling, extremely vague, cagey, derivative (required knowledge of someone else's marketing system) and nearly devoid of examples.

This made it hard to understand and hard to extract action steps from.

Maybe someone else could find the gems in it, but I couldn't and I am a very smart person.

Would saying something like the above be useful in the WSO thread or do I need to get into more detail for it to be fair?

Thank you to everyone for the opinions expressed so far.

Marcia Yudkin

I can completely related to what you are saying here. Recently I purchased a WSO where the author rambled terribly. Another thing that irritated me is the fact they were always trying to sell me on something else with affiliate links.

I am not going to ask for a refund since I plan to use the information I purchased the WSO for was there but it get annoyed with all the upsells/affiliate links. That is the reason I quit Opportunity.com.

Andy

[Tim_Carter]

My thoughts exactly.
Too many people don't bother leaving feedback on poor quality WSO's. This in turn causes other people to purchase and get burned.

As well as the cycle of crap that goes on in the WSO forum. It would go a long way to ending this cycle if people left feedback - whether it is good or bad.

Bad product WSO's should be spoiled.

Originally Posted by BIG Mike

I don't agree with your comment because it perpetuates the cycle of poor quality offers.

One of the benefits of running a WSO is to get the feedback you need to refine your product and copy. No product is perfect and if taken contructively, negative feedback can be really helpful for improving the product. At the same time, members got a nice deal on various products.

Poor quality offers are allowed for one reason only - we as members allow them. Yes, sometimes an offer get's spoiled, but that's the risk the seller takes when he or she posts it.

The onus is on them to deliver something that lives up to their copy - not for the buyers to tuck their tails between their legs and walk away.

[JayXtreme]

I dunno if it's been mentioned already but I'd get a refund and leave feedback...

[BIG Mike]

And just to turn this into a more positive thread, something everyone can do is leave more detailed comments if they like a given WSO.

Instead of just saying, "Bought it", it also helps the seller and other members if you come back when you've had a chance to look at it and describe it's good points.

That not only provides more sales, but encourages the seller to post other decent WSO's for members

[chrispro]

Yes, please leave feedback, good or bad so other members can benefit from your experience.

[Darrel Hawes]

Any reputable Warrior would welcome constructive feedback. I know I do.

What format is best for delivering the feedback will vary.

One well-known Warrior tracked me down on Skype and asked if I was open to feedback on something I had written. After I replied in the affirmative, he gave me some very helpful pointers I had not considered.

Based on that experience, I would suggest the following:

1. Asking for a refund.

2. Asking the seller if he or she is open to constructive criticism, and if so, giving it.

3. Then... consider posting a comment that simply says "in my opinion, this WSO does not deliver what was promised in the copy". Keep it factual. To me, this kind of statement is far more "fair" and helpful than saying a WSO is "junk" or the like.

That way, you do get your point across to anyone interested in the WSO, but you're also preserving a least a shred of the seller's dignity.

For me, there's a difference between saying "this WSO is garbage" versus "the copy made it seem better than it really is".

If I received the second comment, I would be much more motivated to do better than if I received the first.

Just my opinion.

[Richard Odell]

Refund always!

I'm surprised that half the crap in this section gets approved in the first place!

I know that we are getting it at a discount, but come on - a lot of it is just rehashed trash.

To be honest, I have picked up better stuff in the classifieds section.

-Rich

[Rod Cortez]

What the drunken Greek said........

[tknoppe]

Like others have already stated, I'd request the refund and I would professionally state your reasons why.

Could be this person isn't a great writer and with more work on the organization of the product's content, clarification in a few areas - all from the information you provide in your feedback - it could turn into a great product.

Hard to say without me reading the WSO myself; but this is one good reason for providing feedback on any WSO, for those honorable IMs who are truly trying to produce quality products and the feedback can help them accomplish that.

[Sipboy3000]

Originally Posted by BIG Mike

And just to turn this into a more positive thread, something everyone can do is leave more detailed comments if they like a given WSO.

Instead of just saying, "Bought it", it also helps the seller and other members if you come back when you've had a chance to look at it and describe it's good points.

That not only provides more sales, but encourages the seller to post other decent WSO's for members

I totally agree with Big Mike here.

The WSO section is mainly a self policing sort of thing that we should all take time to help protect.

More people giving their honest opinions (good or bad) will really help others who are just starting out to get some direction as well as help those of us who are a little more advanced with some support to make an informed decision.

When I first started here, I would always look a comments and feedback in a WSO thread before making a decision because I felt like I could trust that other members would give their unbiased opinion.

I would ask for a refund and also post some feedback within the thread in a review style fashion. The reason I would do it this way is because what may be garbage to you, may be gold to someone else. If you point out the good and the bad, someone else may be looking for exactly the good elements.

To me, this is how we help each other out.

Isn't that what this forum is all about?

[CDarklock]

Originally Posted by marciayudkin

What do you recommend and why?

Let me tell you an old Sufi story.

Nasrudin was in the market, and thirsty. Walking past a stall, he saw a basket of succulent, juicy, delicious-looking red fruits. Amazed at the low price, he purchased the entire basket for only a few coins, and went off to a crossroads to sit in the shade and eat them.

To his dismay, he found the fruits to be exceedingly hot and spicy, and after only a bite or two of the first fruit his face was bright red; tears streamed down his face, and sweat soaked his brow. A traveler happened by, and cried out in surprise.

"You fool!" cried the traveler. "Those are the infamous chilis of Hindustan. They belong in curry."

Nasrudin laughed at his own foolishness, and began to eat another one.

"What are you doing?" cried the traveler. "Stop eating those chilis!"

"I am not eating the chilis," panted Nasrudin. "I am eating my money."

Now let's connect the dots on this.

When you spend money, and you don't get what you expected, it is up to you to get the value of your purchase. It may be painful. It may be difficult. You may not get the value that you expected.

But if you view a low-quality product as a challenge to extract your money from it, you end up learning a lot more. In the years I've been doing this, I have never regretted a single purchase. I have been disappointed, but I have always been able to extract enough value. And because I've honed my skills extracting value from what amounted to garbage, I'm now able to extract a lot more value from the quality products I buy, too.

So if you paid $50 for a garbage report, and you extract $50 worth of value from it with great difficulty... how will that impact the value that you extract from a $500 product? Or a $1,500 product? Or a $10,000 seminar? Sure, you might have been happy taking the obvious benefit of the seminar... but with the skills and experience of sucking value from trash, you can double or triple your received value from that seminar.

[Keith Kogane]

Originally Posted by CDarklock

So if you paid $50 for a garbage report, and you extract $50 worth of value from it with great difficulty... how will that impact the value that you extract from a $500 product? Or a $1,500 product? Or a $10,000 seminar? Sure, you might have been happy taking the obvious benefit of the seminar... but with the skills and experience of sucking value from trash, you can double or triple your received value from that seminar.

You know, that's an interesting perspective. I like it a lot. But do that after you post an honest review and get your refund. I don't like having to pay money for a product which I then have to do all the work to make it match that value. I could have done that for free, you know?

But once you HAVE the info, and you're no longer devoid of money for nothing, THEN you can maybe see what kind of value you can add to what you were fooled into buying. I'm all for the learning experience you describe, I really am. But the seller should get one too, and you shouldn't have to foot the bill for yours (because if you put a value on your time, you'd be paying for it double).

[marciayudkin]

But if you view a low-quality product as a challenge to extract your money from it, you end up learning a lot more. In the years I've been doing this, I have never regretted a single purchase. I have been disappointed, but I have always been able to extract enough value. And because I've honed my skills extracting value from what amounted to garbage, I'm now able to extract a lot more value from the quality products I buy, too.

So if you paid $50 for a garbage report, and you extract $50 worth of value from it with great difficulty... how will that impact the value that you extract from a $500 product? Or a $1,500 product? Or a $10,000 seminar? Sure, you might have been happy taking the obvious benefit of the seminar... but with the skills and experience of sucking value from trash, you can double or triple your received value from that seminar.

Thank you for the Nasrudin story. Charming.

I don't believe I need that particular life experience or practice, however. I've been a college professor, a career in which one needs to become very skilled at extracting value from poorly written or highly abstruse materials, whether by students or colleagues or even the "greats."

However, there's a huge difference between doing it as part of your job and doing it for your personal enrichment. I don't believe there was any hidden value for me in this particular report. When it comes to one's personal quest for knowledge, some materials are worth the effort and others are not.

Marcia Yudkin

[L.James]

Originally Posted by BIG Mike

I'd recommend you post a negative review - do it professionally, present the facts and don't make it personal. As a buyer of the WSO, you're entitled to post feedback, which helps other members in deciding whether or not to purchase.



My take on this is that far too often members buy something of little or no value from a WSO, but then don't say anything about it. This only serves to re-enforce the cycle of churning out crap, making a profit and repeating it over and over.

Quite honestly, if negative feedback is deserved, you'll probably be doing the OP a favor by giving constructive feedback he or she can than use to improve upon. On the other hand, it might set them off, but again, as long as your comments are factual, professional and not attacking the OP, you're entitled to make them.

great information Big Mike

[Fernando Veloso]

Marcia,

When you buy milk, if you find the milk outdated do you keep your mouth shut and wait for others to buy that trashed milk and get ill?

Guess not.

[sevenish]

Originally Posted by CDarklock

When you spend money, and you don't get what you expected, it is up to you to get the value of your purchase. It may be painful. It may be difficult. You may not get the value that you expected.

Nuh uh. Were those "infamous chilies" labeled "delicious juicy fruit"? I'll bet not.

If the sales copy promises something that isn't delivered by the product or service, a refund is more than warranted.

[Lance K]

Originally Posted by Rod Cortez

What the drunken Greek said........

I'll second what the caffine trippin left coaster said.

[Raydal]

Hi Marcia,

This can be frustrating because you are dealing in a closed community and
you don't want to step on any toes. At least that's my assessment of your
asking the question, 'what to do?'

The normal thing to do is request a refund. But your assessment should
also allow the warrior to improve his/her product, as was mentioned
before.

I know it has been debated before about giving feedback for WSO,
balanced against the rule of not raining on another person's WSO.

But feedback should be allowed to those who made a purchase
since the seller can also defend himself/product in the same
thread. (As is common on auction sites)

But this feedback mechanism will have to work itself out as
more warriors complain.

-Ray Edwards

[Shana_Adam]

Ok you have rights too!!

Giving constructive criticism is a great feedback loop for WSO So they can make their product better .

list

1. All the problems you see with product
2. What in your opinion would be a solution
3. last but not least is if its that bad just be honest get your refund - they promised something and did not deliver

[Shana_Adam]

Also note that its down do perception!

The info you received maybe you are not yet on that level to appreciate!

ie I know nothing about ppc so if I purchased a ppc report I would not understand it - that would be just the way it is - I should not have bought the ppc manual not the authors fault

If you know what you are talking about then by all means pm the author

[la dominatrix]

To protect the integrity of the forum post an honest feedback and list your reasons why it is crap.You may not want your money back but it could well protect others from losing their money and they may not be able to afford it
lA dominatrix

[Kat Bartone]

Hi Marcia,

I'd begin with a private refund request.

Then I would post a review in the WSO - as Big Mike points out, you have a right to do this, having purchased the WSO.

Aside from 'having the right' , it would also be helpful to others who are considering purchasing. You can do your review without trashing the WSO, using emotional language, or personalizing the review.

If the WSO was not of value to you, explain why, in specific terms, similar to what you did here:

"It was disorganized, rambling, extremely vague, cagey, derivative (required knowledge of someone else's marketing system) and nearly devoid of examples."

If you can use terms that are specific, that would helpful (e.g., I wouldn't necessarily use 'cagey' because it's more of a broad adjective than a specific issue, and thus can mean many different things to different people.

Personally, I would find it refreshing to find an honest review - and exceedingly helpful. Can't tell you how much it annoys me when members have their buds chime in with often disingenuous endorsements.

I think one can be honest without being cruel, and it will be enormously helpful to our desire to perpetuate a culture of quality and integrity here.

Best to you,

Kat Bartone

[MacFreddie]

Did the WSO offer a Guarantee? If so, I would get a refund and be done with it.

I don't necessarily agree with posting a bad review. I have bought a ton of WSOs here, from $1 to $347. I have only asked for a refund twice. It wasn't necessarily the sellers fault, but sometimes it's hard to get across what your WSO is offering without giving away your secrets. Both of the sellers here, who are respected members returned my money via PayPal immediately. As a matter of fact, I was shocked how fast the refund was in my account. I have bought from them again because they honored my first request. They are very good Warriors. I only ask for a refund if it's $27 or more, I'm not gonna ask for a refund for anything less. Just my opinion.

I have also purchased some WSO's that have received bad reviews when in fact the WSO was great. There is always some smarta$$ who thinks they know it all.

I should mention I rarely buy a WSO unless it has a Guarantee, refund policy etc...

I try and do as much Due Diligence as possible because I always feel like chit asking a WF member for a refund. But sometimes the WSO just isn't for me.

Unless someone is an absolute crook, isn't following up, etc... I don't think bad reviews should be posted, unless they offer NO Refund policy.

My 2 cents.

Mac

[quiescen]

As a preemptive approach .. why not give warriors who purchase "special offers" the ability to rate the offer using the "stars" approach... i.e. 5 starts = excellent, etc.

This way, good products will be rewarded resulting in more sales while poor ones will wither and die.

[thunderbird]

I'm sometimes mystified by WSOs. People are at different levels, so something that seems basic and elementary to you may be enlightening to someone else. I've invested in some pretty iffy ones to be sure, yet I find I can often even learn from those. Heck just the supporting how-to documentation for my present WSO is way better than some of the reports I've purchased in the past, lol.

[MarkR]

Marcia,

I'm with you on this issue. I almost bought a WSO yesterday, looked at the sample provided and was appalled at the grammar, typos, non-congruent sentences, etc. When another Warrior posted a polite, but less than glowing review, I decided to pass on the WSO.

Instead of just saying, "Bought it", it also helps the seller and other members if you come back when you've had a chance to look at it and describe it's good points.

Mike's comments are great to hear. I wish there where more reviews, positive and negative. If you like a WSO, please post your thoughts. Likewise, if it's not what your were sold or poor quality, speak up. Either way, remain professional about it.

I always get a little scared when people post "I bought it, I'll be back with a review" and then you never hear from them. Makes you think.

Mark

[1wisewoman]

Definitely post a review to help out others. But explain specifically why you were no satisfied with the purchase. People are at different levels in their internet marketing businesses. To a first grader an eight grader is a genius, to a college freshman an eight doesn't know anything.

[CDarklock]

Originally Posted by Keith Kogane

You know, that's an interesting perspective. I like it a lot. But do that after you post an honest review and get your refund.

I definitely agree with the review, but not so much on the refund. As far as I'm concerned, once someone has convinced me to give him money, he deserves to keep it. If I don't like the amount of money people are getting from me, maybe I should be harder to convince.

My viewpoint is that if I fell for this guy's sales pitch and gave him my money, either there is a lesson in here that is worth that money, or I am an idiot and deserve to be punished. I consider it a form of tax, sort of like the lottery is a tax on people who are bad at math.

I don't intend to criticise or belittle anyone with a different viewpoint. I understand this is a weird perspective, and I certainly understand that a lot of people are angry and want some kind of equitable resolution when things like this happen. I just don't happen to feel that way, and I find my own perspective to work well... for me. Your mileage may vary.

[Kay King]

I would request a refund - by PM or email, not in the WSO thread.

I would post a comment in the thread that the product was not as described, was disorganized and not useful. I wouldn't go into detail and would keep it in a business tone.

Posting "I've requested a refund" in the thread is not necessary - but telling the truth briefly is important. If you really like something you purchased, you say so in the thread. Same should be true if you don't think the purchase delivers on the sales spiel.

Instead of worrying about hurting sales of a bad WSO - think about protecting other members by giving an honest unemotional opinion. It's true value may be different for a beginning marketer than an experienced one - but a good WSO sales page will be clear whether a product is for basic or experienced marketers.

kay

[Micheallatour]

Originally Posted by Kyle Tully

Hi Marcia

Here's what I'd do:

1. Refund. People have to learn you can't get away with selling crap.

2. Give honest feedback in the WSO. Other people should hear what you have to say to help them make an informed decision. Plus it'll be a wake up call to the seller.

Cheers
Kyle

I must agree. post the review in the wso thread and give your
personal opinion. I think we have all had this experience here
before one time or another.

[Anna Johnson]

It was disorganized, rambling, extremely vague, cagey, derivative (required knowledge of someone else's marketing system) and nearly devoid of examples.

This made it hard to understand and hard to extract action steps from.

Maybe someone else could find the gems in it, but I couldn't and I am a very smart person.

Would saying something like the above be useful in the WSO thread or do I need to get into more detail for it to be fair?

I think this is exactly the kind of feedback that would be useful for the WSO poster as well as other folks considering buying the WSO.

[marciayudkin]

I don't intend to criticise or belittle anyone with a different viewpoint. I understand this is a weird perspective, and I certainly understand that a lot of people are angry and want some kind of equitable resolution when things like this happen.

People do not have to be angry in the least to feel they are justified in seeking a refund. Here are some examples...

Lots of us return all kinds of physical things to stores because it wasn't what we thought it was, or because other family members didn't like it, or because it didn't match the colors at home, etc.

Within the world of information products - books, etc. - you can return something because it was too easy or too advanced, or it was defective (missing pages), and there's no anger involved.

Marcia