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Amazon query! Items not shipped? Cancelled?

by fisholiub
4 replies
Hello,

In the last two months I have had several items order which was marked as ordered items on my amazon account, but it does not displayed on the total item`s shipped product detail page. From Associate Support said to me that several ordered items was marked as cancelled. Ok, I know that is a natural occurrence with Amazon.com customers.

I wander why this keeps happening always at the end of the last day of each reported month. The fact that it happens in the end of every single month throw some doubt on this.

I had asked is there some way at least to show me a proof however, is not something that they are able to show.

After Associate Support not give me a satisfactory answer I'm looking for info did it happen with everyone?

Cheers!
#amazon #cancelled #items #query #shipped
  • Profile picture of the author Sid Hale
    Originally Posted by fisholiub View Post

    I wander why this keeps happening always at the end of the last day of each reported month. The fact that it happens in the end of every single month throw some doubt on this.
    Only in your mind.

    In spite of the fact that the ordering process is online, and that those orders are recorded instantaneously... many parts of Amazon are still (and will continue to be) brick and mortar.

    They have to physically locate the product in their warehouse, create shipping documentation, arrange the appropriate shipping, update their stock records, etc.

    These physical steps will still be required even if/when they manage to accomplish delivery by drone.

    In the real world, inventory counts are sometimes inaccurate, damaged inventory is found when the warehouse prepares a shipment, etc. Real businesses are required to account for their inventory on a regular basis (i.e. monthly) as it is an asset of the company. An unfilled order inflates inventory so a periodic reconciliation of outstanding orders is necessary in order to balance the books.

    If you feel that your supplier is somehow "screwing you around", the solution is simple. Find another supplier. (good luck with that)
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    • Profile picture of the author infoguy83
      Sid -

      I am both an Amazon Seller and Associate. So I have physical product that I sell, and I promote other products via my affiliate account. In regards to your explanation about their shipping process/inventory reconciliation, I'm going to have to completely disagree.

      I will say that it depends on the type of inventory. Anything that is warehoused by Amazon (typically all of the products listed as "prime" products and eligible for 1 day shipping), Amazon keeps real-time inventory counts. At any point in the day, I can log into my seller account and see my current inventory and items that have been sold or are in the shipping pipeline. Their system is not anything like you've described - it IS extremely automated and fast; if it wasn't they would not be able to offer 1 day delivery, and in some cases, same day delivery. I send my product to Amazon - they warehouse and from there everything is automated and very efficient. When someone buys the item, they handle the payments, customer service, shipping, etc. Of course, I pay fees for this in return. But overall I am happy with how it all works and it is not as antiquated as you described.

      Fish - IF the products you're promoting are NOT warehoused by Amazon, then yes, what Sid described could be the case. These products are simply listed on Amazon by sellers, who are responsible for shipping, updating inventory, etc. (similar to how you'd sell something on eBay). I could see your issues happening with these types of products because there is alot that Amazon can not control - its on the seller to process the order and ship the item. Personally, I shy away from promoting these and try to stick to Prime eligible products as I know Amazon will be handling the inventory/shipping.

      Hope that helps...

      -Biagio
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      If you do not go after what you want, you'll never have it.
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      • Profile picture of the author Sid Hale
        No quarrels here.

        Originally Posted by infoguy83 View Post

        I will say that it depends on the type of inventory. Anything that is warehoused by Amazon (typically all of the products listed as "prime" products and eligible for 1 day shipping), Amazon keeps real-time inventory counts. At any point in the day, I can log into my seller account and see my current inventory and items that have been sold or are in the shipping pipeline. Their system is not anything like you've described - it IS extremely automated and fast; if it wasn't they would not be able to offer 1 day delivery, and in some cases, same day delivery. I send my product to Amazon - they warehouse and from there everything is automated and very efficient. When someone buys the item, they handle the payments, customer service, shipping, etc. Of course, I pay fees for this in return. But overall I am happy with how it all works and it is not as antiquated as you described.
        I realize that my narrative was to the extreme, and that Amazon has a much more accurate picture of warehoused inventory than what I depicted - but I didn't feel like writing a book.

        As "real time" as Amazon's inventory counts are... I understand how they work (I've been developing real-time inventory and JIT manufacturing systems for decades).

        While I acknowledge that Amazon's inventory management systems are top-notch, all such systems have a human factor, and there is plenty of time between order entry and actual shipment of product for mistakes to be made, for inventory damage/spoilage, for a forklift full of merchandise to run off the edge of the loading dock.

        And yes...

        Fish - IF the products you're promoting are NOT warehoused by Amazon, then yes, what Sid described could be the case. These products are simply listed on Amazon by sellers, who are responsible for shipping, updating inventory, etc. (similar to how you'd sell something on eBay). I could see your issues happening with these types of products because there is alot that Amazon can not control - its on the seller to process the order and ship the item.
        This is more likely what is being experienced by the OP. Kudos on a great response.
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        • Profile picture of the author fisholiub
          Hey Sid Hale and infoguy83 thank you for responding to my forum thread. Btw, to clarify I am just an affiliate of Amazon Associates affiliate program not a seller.
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