Conversion Rate Optimisation (CRO) tools

by Mehdib
9 replies
Hey everyone, once in a while I get asked by my clients to create some list of tools they can use so I look at the profiles, target audience, their abilities and budget and then offer some tools. Recently we have been working on some conversion rate optimisation CRO tools and here is a very small list of what I suggest to my clients.

And here is the list, although there are many other tools, remember here is the list which requires only a small investment, it is easy to implement and manage and also has good results:

Analytical tools:
Google analytics: Do I even need talk about how helpful is the data gathered from Google analytics?

Crazyegg: You can read my complete write up about Crazyegg on my blog, it is a very useful tool that tracks your visitors’ mouse. The insight gained from these reports are priceless.

User trust:
Shopper Approve: No doubt that you need to capture trust of your visitors, one of the tested methods is to have your actual paying customers, review you and provide testimonials . Shopper Approved is one of the tools we are using to capture customer ratings and reviews. Read more about it on my blog.

On-site tools:
Pop-ups: A very good tool to capture attention of visitors, especially if they are leaving the website. But remember there must be a balance, too many pop-ups are annoying and have reverse effects.

Hellobar: Somehow similar to the pop-up but instead of disturbing the visitors’ experience, it is a bar that stays on top or bottom of the page. It is especially good for capturing details of visitors.

Floating buttons: Floating buttons are used for social media share, contact forms or even downloads. They stick to the page and help guiding visitors to completing goals.
#conversion #cro #optimisation #rate #tools
  • Profile picture of the author Michael Ten
    Nice. I use some of your methods already but I should be more empirical with the testing that I do.
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    • Profile picture of the author Mehdib
      Originally Posted by Michael Ten View Post

      Nice. I use some of your methods already but I should be more empirical with the testing that I do.
      Hey Michael, I checked your books, they seem to be interesting,
      If you need testing tools here are some you can use,

      1. Usabilityhub, this one is free if you have time to test other's designs and websites then they will test yours and in general it is a really good tool.

      2. A/B testing for comparison of conversion between two different designs.

      3. Moqups or any wire frame tool which allows you to create a wireframe before getting into design and spending moeny

      4. On site surveys are also good for big projects
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      Marketing dude in technology world
      Works as digital marketing manager at ID printers

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      • Profile picture of the author Steve B
        To me, these tools may or may not address the conversion problems on a web site. Over the years, I have found that the biggest improvements in my conversions come from:

        1. Better targeting. I have found the biggest increase in conversions comes from better focused targeting of my advertising or marketing. It is invariably the single biggest area for improvement that I have found.

        2. Better copy. The next thing that I always test is whether my sales page copy is converting well. There are so many variables like the heading, subhead, testimonials, images, call to action, and all the rest.

        3. Price or terms. Often, a change in the price of the product or offering alternative terms can have a big effect on my conversions. Sometimes you have to whittle your way down to the optimum selling price by testing various price points until you find the "sweet spot."

        Personally, I find pop-ups, scrolling bars, and floating buttons very annoying. They are often very intrusive (especially when you have to take action on them before you can continue anything) and at the very least distracting. I'm not saying they can't work in some special situations, but I don't want my viewers and customers getting ticked off at my web site for any reason - so I avoid these things altogether.

        Steve
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        Steve Browne, online business strategies, tips, guidance, and resources
        SteveBrowneDirect

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  • Profile picture of the author KyleChapman
    It all comes down to testing in the end. Educated testing with appropriate data (which is where your list comes in handy). All of those are good tools. I have to say I'm a big fan of CrazyEgg, that program is just really cool!
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    I've done conversion work for many big companies such as Expedia, The Boston Globe, Kobo Books, Firestone and more...

    Kyle Chapman - CEO - Conversion Marketing Services a Conversion Rate Optimization Firm

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  • Profile picture of the author Mehdib
    @Steve B, no doubt that correct targeting, bundling and right copy are fantastic tools, but I believe it is a mixture of all the tools and techniques together that makes conversion happen. Also I try not to judge my visitor based on my own opinion, for instance if pop up is annoying for me it does not mean it is annoying for the target audience I have, hence I prefer to try it out and do my research before concluding.
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    Marketing dude in technology world
    Works as digital marketing manager at ID printers

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  • Profile picture of the author GigiCath
    Very nice and detailed post, Mehdib! Few months ago I’ve read it and decided to follow. And now I have to thank you for Crazy Egg and Shopper Approved. Just awesome tools! Also, I’ve chosen Picreel as a platform for the pop-up creation. Works great!
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    • Profile picture of the author Mehdib
      Originally Posted by GigiCath View Post

      Very nice and detailed post, Mehdib! Few months ago I've read it and decided to follow. And now I have to thank you for Crazy Egg and Shopper Approved. Just awesome tools! Also, I've chosen Picreel as a platform for the pop-up creation. Works great!
      Good to hear that helped you, I use a Pop-up called Tassos, really good work from a young man in Greece.
      Give it a try.
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      Marketing dude in technology world
      Works as digital marketing manager at ID printers

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  • Profile picture of the author RyanLB
    After using hellobar and SumoMe, I definitely prefer SumoMe. It's functionality for the bar itself is similar but all of the other apps have sold me on that.
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    I'm a Freelance Copywriter that helps Agencies, Startups and Businesses Educate Their Audience and Grow Sales
    Skype Me: r.boze
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    • Profile picture of the author Mehdib
      Originally Posted by RyanLB View Post

      After using hellobar and SumoMe, I definitely prefer SumoMe. It's functionality for the bar itself is similar but all of the other apps have sold me on that.
      Haven't used SumoMe and gonna check it out today, I am particularly a fan of bars which are not intrusive.
      Signature

      Marketing dude in technology world
      Works as digital marketing manager at ID printers

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