Been Locked out of war room for 2 weeks now

[unseenforcez]

I opened A support ticket and nothing.If I knew i would be treated like this I wouldn't have purchased a membership

[homeslice]

When you were in it, was it everything it's cracked up to be?

I hate hearing stories of poor customer support. Let us know how it goes.

[KarlWarren]

Originally Posted by unseenforcez

I opened A support ticket and nothing.If I knew i would be treated like this I wouldn't have purchased a membership

1) When did you open the support ticket?
2) Do you believe that a post like this is going to help your cause?

[admin]

Originally Posted by unseenforcez

I opened A support ticket and nothing.If I knew i would be treated like this I wouldn't have purchased a membership

Open another ticket Len. I don't see anything from you.

Allen

[admin]

I just found it but that seems a little strange. You opened it on the 7th, Tom replied to you just a couple hours later on the 7th asking for your username and you just now a few minutes ago replied with your username.

What wait 3 days to reply and why post this thread?

[MizzCindy]

Originally Posted by homeslice

When you were in it, was it everything it's cracked up to be?

ABSOLUTELY!

Simply put, there is information in the War Room that has completely revolutionized the way I implement my marketing efforts.

While I could go on and on with all kinds of over-the-top superlatives about how crazy good the stuff there is, I think I'll just leave it at that.

Cindy

One final note, though: The information there is really not worth a damn...if you don't take action using it, that is!

[homeslice]

Originally Posted by MizzCindy

ABSOLUTELY!
Simply put, there is information in the War Room that has completely revolutionized the way I implement my marketing efforts.

Cool, thanks. More good stuff said about WR.

As for the OP, I wonder if, after posting this thread, he went through his junk mail folder and found the original support reply that Allen mentioned. Hmmm.

Still, wondering more about why a paying customer would get locked out of a resource.

[MizzCindy]

Originally Posted by homeslice

Cool, thanks. More good stuff said about WR.

As for the OP, I wonder if, after posting this thread, he went through his junk mail folder and found the original support reply that Allen mentioned. Hmmm.

Still, wondering more about why a paying customer would get locked out of a resource.

Sometimes technology is unpredictable. The most striking thing to me is that unseenforcez submitted a ticket and it was responded to in a timely manner, according to Allen. That says a lot about the level customer service.

Cindy

[lakshaybehl]

Cool down man... Allen and his support guys will take care of you.

Nothing to worry about... WR's ain't going anywhere.

[BIG Mike]

Originally Posted by homeslice

I hate hearing stories of poor customer support. Let us know how it goes.

I think in a lot of cases "Hearing Stories" is just that - a story, especially when you only "Hear" one side of it, which more often than not is not the entire story.

Still, wondering more about why a paying customer would get locked out of a resource.

Whatever the reason is, I would tend to think that it's really nobody's business but the customer's and the seller.

Since you're appearently new to the forum, you may not realize that it was recently migrated from the old Snitz forum to VBulletin (the current one). There have been a number of unexpected technical issues which Allen and his team have stayed right on top of, either correcting or finding decent workarounds for them.

That's perfectly normal when you consider the size of the membership, the total disparity between the two systems and the customized functionality that had to be reproduced. Given the scope involved, I'd say that the migration to the new forum was rather well executed.

And to get back to the topic of customer support, again, since you're new, you wouldn't know just how good Allen and company's support has been over the years. But in order to provide that good support, it also takes effort on the person requesting it. A little patience, good communication and responsiveness can go a long ways towards the quick resolution of any problem.

When you were in it, was it everything it's cracked up to be?

I can only speak for myself on this, but it absolutely rocks! It's like a one stop shopping point for all the information and resources someone would need to succeed. And aside from the entry cost - everything is free. And...the stuff that is given away member-to-member is unbelievable. I could get lost in there for days just reading and downloading

[homeslice]

And to get back to the topic of customer support, again, since you're new, you wouldn't know just how good Allen and company's support has been over the years.

Yeah, in the short time I've been here and roamed around (and given the positive reputation that I've heard about WF for years) I got the sense that Allen and team were pretty solid and above board, so I was surprised by the OP's comment. I'm now getting the sense/intuition that the problem has probably been worked out, and at this point this thread is probably much longer than it needs to be, distracting us all from more valuable posts elsewhere on WF.

I'll taper off here...