Don't be silent if you hate something you bought

Scott Ames · 08-04-2009, 11:19 PM

If you bought a product, software, ebook, course, etc. and you hated something, or disliked something, or thought of an improvement, don't just wish, contact the vendor and tell them. Really, you are doing them a favor. Sometimes we think we are being good citizens by not complaining, but it is the feedback that product owners get that help the product improve. By not saying anything you deny them that valuable feedback.

You can comment on anything. You don't have to refund to make a comment or suggestion. You don't have to totally hate the product in order to give feedback.

Glenn Leader · 08-05-2009, 05:26 AM

I fully agree with you here Scott. Without honest, and sometimes
blunt feedback, some of my products would be completely different
beasts. As long as it's offered constructively, I enjoy this kind of
feedback (once I learned not to take it personally)

Glenn

stillstranger · 08-05-2009, 05:53 AM

Hm… How about the situation when I purchased 283 pages e-book with software and have not been able to get neither the product or refund? Just because the vendor, I believe respected vendor, doesn’t communicate with his customers.

Despite the fact that I’d to pay 1/5 of benefit I live on, I still DO NOT want refund! I need the product cos I feel it will help me to make decent money from home. I bought it here on WF last Friday, tried to contact vendor 3 times in all pos ways and got nowhere.

I’ve not been well for 5 long months and been dreaming and thinking about that book.

And now what?

What shell I think about him!?

Does he need my feedback? I don’t think so.

Andy Crofford · 08-05-2009, 06:03 AM

I agree, but it gets really frustrating when you contact them and get zero response.

If the money wasn't going to a good cause I would request a refund.

abelacts · 08-05-2009, 06:18 AM

It's a good idea. But not many merchants will respond favorably to feedback or maybe they don't read it at all.

To take it one step further, I feel that not only the customers have to tell the merchants their genuine feedback but also to the public, for example in WSOs. I find too many just give good feedback just because the writer is popular or for other reasons - not because the product is good.

Scott Ames · 08-05-2009, 07:21 AM

Unfortunately not all merchants will use the feedback. Some won't respond. Some will be hostile and defensive. Their loss!

Frank Ayres · 08-05-2009, 07:33 AM

The thing that frustrates me is i run a couple of membership sites and if anyone leaves i alway email them personally asking why they have left and what i can do to improve the service and i only get about 10% of people reply.
It is very frustrating i would much rather someone replied with i hated this and this than no reply at all then it means i can try and improve my service.
I have already listened to and implemented suggestions from people that unsubscribed from my lists for different reasons.

Mandy Allen · 08-05-2009, 08:12 AM

I have a piece at the back of my publications asking for feedback. How can we improve if we don't know what people think about our products? It might be something so simple that would make them better.

Enjoy the journey.

Mandy

la dominatrix · 08-05-2009, 08:18 AM

Quote:

Originally Posted by SpudDS

The thing that frustrates me is i run a couple of membership sites and if anyone leaves i alway email them personally asking why they have left and what i can do to improve the service and i only get about 10% of people reply.
It is very frustrating i would much rather someone replied with i hated this and this than no reply at all then it means i can try and improve my service.
I have already listened to and implemented suggestions from people that unsubscribed from my lists for different reasons.

Have you tried a poll with radio buttons it may elicit a higher response?
la dominatrix

Og Mandino · 11-06-2009, 02:20 PM

Lately I just bought WSO that claimed $1,000 in 24H
It says applicable for beginner.
After I read it, it doesn't seem as what I expected
(I just expected $500 within 30 days)

I have found something, yes.
It quite open my eye a little bit.

There several testimonied saying it is a good stuff.
Perhaps it is, but it doesn't click me.

I want to tell him, but afraid to sink his feeling.
And ask for refund.

After read the OP, I suppose I know what to do.

Thanks for sharing,
Og Mandino

08-04-2009, 11:19 PM	#1
Scott Ames Senior Warrior Member War Room Member Join Date: Jun 2006 Location: West of Rockies Posts: 5,556 Thanks: 363 Thanked 665 Times in 325 Posts	Don't be silent if you hate something you bought If you bought a product, software, ebook, course, etc. and you hated something, or disliked something, or thought of an improvement, don't just wish, contact the vendor and tell them. Really, you are doing them a favor. Sometimes we think we are being good citizens by not complaining, but it is the feedback that product owners get that help the product improve. By not saying anything you deny them that valuable feedback. You can comment on anything. You don't have to refund to make a comment or suggestion. You don't have to totally hate the product in order to give feedback.
	Action is the foundational key to all success. - Pablo Picasso

08-05-2009, 05:26 AM	#2
Glenn Leader An Original Thinker War Room Member Join Date: Aug 2004 Location: Where Original Ideas Meet Action. Posts: 3,584 Blog Entries: 1 Thanks: 594 Thanked 213 Times in 145 Posts Contact Info	Re: Don't be silent if you hate something you bought I fully agree with you here Scott. Without honest, and sometimes blunt feedback, some of my products would be completely different beasts. As long as it's offered constructively, I enjoy this kind of feedback (once I learned not to take it personally) Glenn
	Build Hundreds of Branded and Optimized Mobile Websites at Blistering Speeds and OWN Your Chosen Bricks & Mortar Market

08-05-2009, 05:53 AM	#3
stillstranger Active Warrior Join Date: Jul 2008 Location: Portsmouth , United Kingdom. Posts: 68 Thanks: 7 Thanked 2 Times in 2 Posts Social Networking Contact Info	Re: Don't be silent if you hate something you bought Hm… How about the situation when I purchased 283 pages e-book with software and have not been able to get neither the product or refund? Just because the vendor, I believe respected vendor, doesn’t communicate with his customers. Despite the fact that I’d to pay 1/5 of benefit I live on, I still DO NOT want refund! I need the product cos I feel it will help me to make decent money from home. I bought it here on WF last Friday, tried to contact vendor 3 times in all pos ways and got nowhere. I’ve not been well for 5 long months and been dreaming and thinking about that book. And now what? What shell I think about him!? Does he need my feedback? I don’t think so.

08-05-2009, 06:03 AM	#4
Andy Crofford HyperActive Warrior War Room Member Join Date: Jun 2008 Location: Carl Junction, MO Posts: 302 Thanks: 1 Thanked 59 Times in 44 Posts Social Networking Contact Info	Re: Don't be silent if you hate something you bought I agree, but it gets really frustrating when you contact them and get zero response. If the money wasn't going to a good cause I would request a refund.
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08-05-2009, 06:18 AM	#5
abelacts Advanced Warrior War Room Member Join Date: Jun 2008 Posts: 563 Thanks: 15 Thanked 42 Times in 26 Posts	Re: Don't be silent if you hate something you bought It's a good idea. But not many merchants will respond favorably to feedback or maybe they don't read it at all. To take it one step further, I feel that not only the customers have to tell the merchants their genuine feedback but also to the public, for example in WSOs. I find too many just give good feedback just because the writer is popular or for other reasons - not because the product is good.
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08-05-2009, 07:21 AM	#6
Scott Ames Senior Warrior Member War Room Member Join Date: Jun 2006 Location: West of Rockies Posts: 5,556 Thanks: 363 Thanked 665 Times in 325 Posts	Re: Don't be silent if you hate something you bought Unfortunately not all merchants will use the feedback. Some won't respond. Some will be hostile and defensive. Their loss!
	Action is the foundational key to all success. - Pablo Picasso

08-05-2009, 07:33 AM	#7
Frank Ayres Formally Known As SpudDS War Room Member Join Date: Nov 2007 Location: London, UK Posts: 3,523 Thanks: 188 Thanked 311 Times in 266 Posts Social Networking Contact Info	Re: Don't be silent if you hate something you bought The thing that frustrates me is i run a couple of membership sites and if anyone leaves i alway email them personally asking why they have left and what i can do to improve the service and i only get about 10% of people reply. It is very frustrating i would much rather someone replied with i hated this and this than no reply at all then it means i can try and improve my service. I have already listened to and implemented suggestions from people that unsubscribed from my lists for different reasons.
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08-05-2009, 08:12 AM	#8
Mandy Allen Active Warrior War Room Member Join Date: Jul 2009 Location: North Norfolk, UK Posts: 85 Blog Entries: 17 Thanks: 7 Thanked 12 Times in 11 Posts Social Networking	Re: Don't be silent if you hate something you bought I have a piece at the back of my publications asking for feedback. How can we improve if we don't know what people think about our products? It might be something so simple that would make them better. Enjoy the journey. Mandy
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11-06-2009, 02:20 PM	#10
Og Mandino Active Warrior Join Date: Sep 2009 Location: Sukhitatta Universe Posts: 54 Thanks: 77 Thanked 6 Times in 6 Posts	Re: Don't be silent if you hate something you bought Lately I just bought WSO that claimed $1,000 in 24H It says applicable for beginner. After I read it, it doesn't seem as what I expected (I just expected $500 within 30 days) I have found something, yes. It quite open my eye a little bit. There several testimonied saying it is a good stuff. Perhaps it is, but it doesn't click me. I want to tell him, but afraid to sink his feeling. And ask for refund. After read the OP, I suppose I know what to do. Thanks for sharing, Og Mandino