My friend purchased a domain and hosting package together through one company. Well, she found out the domain actually belongs to the hosting company now, not her. Nasty surprise number one.
Her web site is being updated/maintained on a monthly basis for an outrageous fee by someone who is loosely affiliated with the hosting company (not a direct employee/representative, but very cozy).
Well, when she started asking questions about how to get a copy of her code, the updater started limiting access to the page code and data files by doing things like disabling the copy and paste functions, limiting login access, etc. Nasty surprise number two.
My friend would like to get her data files, her list and her code - hopefully before it mysteriously disappears. She does not have admin access to the back end stuff and she does not have any sort of access to the server (ftp).
What, if anything, can she do?
Doesn't the content still legally belong to her?
Can her site updater legally restrict her access to her own site?
What are her rights?
I'm feeling so helpless for her, and I don't have any answers. I'm hoping one of you can point me in the right direction, so I can help her a little. She's an independent sales rep and her whole business is built through this site. It would really suck if she has to start all over again.
Please, anyone, your help would be greatly appreciated!