absolute best support desk script. any idea's

16 years ago

Free ones:
http://www.cerberusweb.com/community_edition
http://www.phpjunkyard.com/free-helpdesk-software.php

Paid ones:
http://www.kayako.com/

Others:
http://www.hotscripts.com/PHP/Script...esk/index.html

But it really depends on your budget, whether you have support staff, features needed etc.

.

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peteinoz

16 years ago

Originally Posted by radhika

Free ones:
Cerberus Helpdesk .::. by WebGroup Media, LLC -- Helpdesk, Email Management, Trouble Ticket System, Customer Relationship Management
Help desk software

Paid ones:
Help Desk Software, Customer Service Software, Customer Support Software

Others:
PHP Help Desk Script and Programs :: Hot Scripts

But it really depends on your budget, whether you have support staff, features needed etc.

.

Hi mate.. you seem to understand these pretty well

I'll be using multiple staff to manage it.

budget is not that much of a concern if I get a very workable and reliable script.. which do you suggest?

thanks

Pete

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Neil Morgan 16 years ago

Kayako is excellent - it's the one I settled on after checking out a good few.

Cheers,

Neil
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- Jesus Perez 16 years ago
  
  Originally Posted by Neil Morgan
  
  Kayako is excellent - it's the one I settled on after checking out a good few.
  
  Cheers,
  
  Neil
  
  Ditto. I use it with over 50+ departments. Never had a single issue. And their support staff and forums are superb.
  
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Aldian Prakoso

16 years ago

I use Maian Support Desk but unfortunately it's no longer available. It's very good!

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KimW 16 years ago

Originally Posted by Aldian Prakoso

I use Maian Support Desk but unfortunately it's no longer available. It's very good!

It is and it isn't.I found this :
Maian Support was discontinued on the 7th June 2008. This product is no longer supported.

Thank you for your kind words about this free script over the years. The good news is Maian Support has evolved into the all new 'Ticket Desk Pro'. This new software will see new features added over the coming months to make it a better product than Maian Support. You can find more information about 'Ticket Desk Pro' by clicking the link below:

Ticket Desk Pro

Thank you,
David Ian Bennett
================================================== =====
Looks like it has evolved into a script that I have heard good things about.
You might want to at least check it out.
Kim
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peteinoz

16 years ago

thanks for your help guys

much appreciated

Cheers

Pete

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Josh Anderson

16 years ago

Kayako. I've tried many. developed a few. Kayako is what I use now. It rocks.

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peteinoz

16 years ago

Originally Posted by Josh Anderson

Kayako. I've tried many. developed a few. Kayako is what I use now. It rocks.

thanks Josh

yes this is the one I chose..

why?

it intergrates with my Vbulletin board

makes it a no brainer huh

very cheap too.. Under $100 with the installation thrown in... I checked with their support.. 1. (the response time was adequate), about questions I had, and they can install and have it talking to my VB, even though forum and help desk are on different accounts on my server.

Cheers

Pete

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Peter Helps

16 years ago

Where did yoy find Kayako for under $100 with installation? I looked at their site and it says $300.

Peter

Originally Posted by peteinoz

thanks Josh

yes this is the one I chose..

why?

it intergrates with my Vbulletin board

makes it a no brainer huh

very cheap too.. Under $100 with the installation thrown in... I checked with their support.. 1. (the response time was adequate), about questions I had, and they can install and have it talking to my VB, even though forum and help desk are on different accounts on my server.

Cheers

Pete

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Neil Morgan 16 years ago

Hello Pete

I too was surprised to see that $100 figure.

I paid a lot more for it than that.

Cheers,

Neil
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peteinoz

16 years ago

Originally Posted by pk80356

Where did yoy find Kayako for under $100 with installation? I looked at their site and it says $300.

Peter

Sorry for the confusion..

You are absolutely correct..

I mis read their rates..

the version I wanted ended up being $499 + 69 Install...

I would have grabbed it, though they didn't take paypal.

So I got a very nice free one and got my guys to customize it to suit..

Cheers

Pete

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graphicsgenie 16 years ago

Pete

They do take Paypal, you just havce to email

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Peter Helps

16 years ago

Originally Posted by peteinoz

Sorry for the confusion..

You are absolutely correct..

I mis read their rates..

the version I wanted ended up being $499 + 69 Install...

I would have grabbed it, though they didn't take paypal.

So I got a very nice free one and got my guys to customize it to suit..

Cheers

Pete

What did you end up using Pete?

Peter

Thanks

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zortag

16 years ago

I use TicketDeskPro on my Neurolinker Website. It was very easy to set up and works like a charm. At $47 it won't kill your budget either. Highly recommended.

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absolute best support desk script. any idea's

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