Do you trust money back guarantees?

8 years ago

Originally Posted by Aniga

Hi,

When buying digital products online, do you trust the vendor's "x-day money back guarantee" claim? Or does that mean little to you?

I always question the protection that a buyer would receive from getting such guarantees from sellers. After all, there is no way to enforce such claims, in my opinion.

Knowing that Paypal has recently expanded its Buyer Protection policy to include intangible items (i.e. digital goods), would Paypal issue a refund based on money back guarantees?

Thanks

No way to enforce but it tarnishes their reputation.

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Steve B

8 years ago

You're really not trusting the guarantee per se . . . you're trusting the business owner that is giving you his personal word that he will refund your money.

The question is . . . do you trust the man or woman you're about to hand over your money to and will they honor their word?

In every sense of the word, as a business owner, you are the business. Your word is your bond and your guarantee is only as good as your word.

Steve

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discrat 8 years ago

Never had a problem trusting it. The rare times where I have asked for a Refund NEVER EVER had an issue from the owner.

Always received it without question.
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Sid Hale

8 years ago

This is key...

Originally Posted by Steve B

You're really not trusting the guarantee per se . . . you're trusting the business owner that is giving you his personal word that he will refund your money.

The question is . . . do you trust the man or woman you're about to hand over your money to and will they honor their word?

In every sense of the word, as a business owner, you are the business. Your word is your bond and your guarantee is only as good as your word.

Steve

If you do not intend to honor a guarantee, don't post one. In fact, you should explicitly state on your ad, sales copy, and/or in your TOS that no guarantee is offered and that no refunds will be made.

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Jeff Schuman 8 years ago

I am usually cautious about spending money online, and very rarely ask for a refund. To date I can not think of one time where I got burned. For the most part I deal with known entities which helps.
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rjd1265

8 years ago

If you want me to take a dump in a box and mark it guaranteed, I will. I’ve got time.

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kimanierick

8 years ago

This is their way of promoting their products. They want to create a relationship where you can trust them and trust their product quality. I think they cannot break this promise as it would destroy them and their reputation. The probability of you returning their products would also be very low as they know they produce quality. I personally would only trust the well established companies or organizations with a reputation. thanks

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Jake Sacks

8 years ago

You can simply ruin the reputation if you do not get the refund. One bad mark can cause a whole bundle of damage on a forum.

Now if you are buying something where you can't leave a review...be more wary. Basically what I'm saying is you can trust buying a WSO more than you can some random product in clickbank.

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Sid Hale

8 years ago

Hi Aniga,

Originally Posted by Aniga

Knowing that Paypal has recently expanded its Buyer Protection policy to include intangible items (i.e. digital goods), would Paypal issue a refund based on a money back guarantee?

Yes. They would.

In fact, it was the fact that Buyer Protection did NOT extend to intangibles, that previously allowed vendors to shield themselves from Paypal disputes, and all a vendor had to do was to point out their own policy statement to Paypal to get a dispute closed in that past.

That no longer works, and the buyer of intangible products is offered essentially the same level of protection now as if he/she had purchased a tangible product.

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ChrisBa

8 years ago

Originally Posted by Aniga

Hi,

When buying digital products online, do you trust the vendor's "x-day money back guarantee" claim? Or does that mean little to you?

I always question the protection that a buyer would receive from getting such guarantees from sellers. After all, there is no way to enforce such claims, in my opinion.

Knowing that Paypal has recently expanded its Buyer Protection policy to include intangible items (i.e. digital goods), would Paypal issue a refund based on a money back guarantee?

Thanks

It's nice to see, but I guess i'm a little bit of a pessimist. Either way, it does tend to help increase sales

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Aniga 8 years ago

Thank you guys for your great input and insights.

The product I'm planning to purchase is owned by a guy named Adam Short (from Niche Profit Classroom) and it's priced at mid $xxx. I'm kinda knew in IM and this would be my first or second IM-related purchase, so I'm quite hesitant to spend such amount without having some sort of solid guarantee or recourse.

Being a newbie, I can't help feeling uncomfortable about the fact that the only option might be to take the seller's word for it.
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- Steve B 8 years ago
  
  Aniga,
  
  You might want to check the Product Ratings and Reviews section of this forum to see what others have said about your intended purchase.
  
  Steve
  
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yukon

Banned 8 years ago

IM money back guarantees are a sales gimmick.

Do you really want to buy something from someone that's not confident in their own product?

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bojan92

8 years ago

I don't think PayPal can give you the protection you need for money back guarantee. And still believe that online buying/selling is a bit risky.

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Kherk Roldan

8 years ago

Before, i trust money back guarantee. but on the time i asked a refund and never return the money then i have a doubt today. 30% trust left

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Melvin Gonzalez 8 years ago

Money back guarantees still works these days, although there are some new guys that don't.

As you mentioned now PayPal covers digital products on their protection policies, so getting your money back is now easier than some time back.
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Randall Magwood

8 years ago

It's nice if a vendor offers a money back guarantee. But when purchasing stuff online, even THAT'S a risk. That's why it pays to get to know a seller before you buy from them. Some sites you can almost tell immediately if the seller if full of crap. I know some marketers who would offer 45-day money back guarantees.... but at the end of the day, if a customer had the product for over 300-days, and then asks for a refund... the seller would STILL grant the refund. That's just being a good business owner.

It can only help you to offer a money back guarantee... IMO.

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writeaway

8 years ago

Worse comes to worse, you can chargeback.

But that's the last resort and platforms like CB really hate it so there's enough STRUCTURAL INCENTIVES for vendors to honor their money back guarantee commitments.

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djmill

8 years ago

Generally I do.

I've invoked the refund on shit products a couple of times and been refunded without issue.

One time I was even offered a free upgrade to the highest package if I'd just stay.

Looking at this from a different point of view, a guarantee can help push the 'fence sitters' over the line if they are thinking about buying a product/service.

If what they bought is shit and returns are high, then that's a problem for the seller to resolve.

D

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PLR Basket 8 years ago

I offer money back guarantee one my products and I always honor it, depends on the seller I guess. Anyways, PayPal always has the buyers' interest in mind first, so that shouldn't be a problem.
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- Devilfish168 8 years ago
  
  Yes depend those seller and the platform
  
  for an example if you buy from click bank , most sellers offer money back
  
  submit ticket ask for refund
  
  depend the sellers.
  
  I noticed some " will recommend another product in exchange for refund "
  
  but usually most will refund.
  
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Asadullah72

8 years ago

This is their method for advancing their items. They need to make a relationship where you can believe them and trust their item quality. I think they can't break this guarantee as it would devastate them and their notoriety. The likelihood of you giving back their items would likewise be low as they probably am aware they create quality. I for one would just trust the entrenched organizations or associations with a notoriety.

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mindwave1

8 years ago

Guaranteed or no guarantee if the offer is very important to me or my business, I will not hesitate to give it a try.

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RosanneS

8 years ago

I trust money back guarantees if the merchant is offering Paypal as an option. From my experience, Paypal seems to favour the buyer in the majority of cases so that affects my outlook on whatever product or service I'm considering.

If no Paypal option, I tend to be a little more leery of promising guarantees.

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dlane1987

8 years ago

I trust them because they tend to be honoured when push comes to shove, if not you can always take it to paypal or whoever the gateway is.

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Jason Streby

8 years ago

As a general rule I default to NOT trusting them, but I calculate that into the "risk" of purchase.
I'm prepared to get burned in case of an unhonored return policy. That said however, I've purchased quite a lot of products in my time and I think I've ever only returned 3... If I'm remembering right. They were just that bad.

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adongmanila

8 years ago

Real businessman never treat as a cheater. Most of the time it is true. But sometimes it may wrong. In this case the businessman will lost his/ her goodwill in this product. So a real businessman will never wants to lost his goodwill. Thanks a lot for your advance.

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jazbo

8 years ago

If the business has a real face and a value to it then yes, if it's a faceless landing page designed to churn and burn then no.

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superowid

8 years ago

If you have a doubt, then don't buy it! It's that simple. Refund guarantee always has 50-50 chance to be true or not. Just believe what you feel.

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chyan007

Banned 8 years ago

Obviously you do

In my case i have rarely asked you a refund ,luckily i have met some of the best people and with time you deal with people you trust

But certainly Money back guareentee Helps
as it increases the sales conversion and also the buyers trust

Hope this makes sense
Thanks
Chyanit

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kishorem

8 years ago

Originally Posted by Aniga

Hi,

When buying digital products online, do you trust the vendor's "x-day money back guarantee" claim? Or does that mean little to you?

I always question the protection that a buyer would receive from getting such guarantees from sellers. After all, there is no way to enforce such claims, in my opinion.

Knowing that Paypal has recently expanded its Buyer Protection policy to include intangible items (i.e. digital goods), would Paypal issue a refund based on a money back guarantee?

Thanks

If the digital product is on Clickbank, the Clickbank platform will protect the client & ensure you get the refund if the product has issue. So you will get the refund.

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coffeediva

8 years ago

Yes the guarantee is a way for the seller to reinforce their reputation. I have had a couple of instances when I have requested a refund and twice the support email has not worked and the vendor could not be contacted so you are just really taking a chance with the guarantee badge

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JohnMcCabe

8 years ago

I've been buying and selling things online since 1997.

I've only been burned once, on a Clickbank product. Rather than honoring the refund, the seller accused me of trying to cheat him by stealing his product. Clickbank issued the refund a day later.

On the other hand, I used to sell one product with a lifetime guarantee. Last month, I got a refund request, even though I haven't owned that particular business for over a decade. They sent me a copy of the email I sent, with my name on it, reinforcing the lifetime guarantee.

I sent the refund.

Which goes back to Steve's point. When you choose to factor the offer of a refund into your decision, you're really deciding to trust the seller to honor their word.

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myob

8 years ago

Originally Posted by JohnMcCabe

I've only been burned once, on a Clickbank product. Rather than honoring the refund, the seller accused me of trying to cheat him by stealing his product. Clickbank issued the refund a day later.

In my experience with customers over the years with Clickbank, there has been a disturbing amount of refund requests denied by vendors, which required such intervention by Clickbank for final resolution. Their unconditional 60-day money back guarantee provides a trustworthy platform that is totally independent of vendor behavior. As far as I know, there is no such affiliate network (including JVZoo) that provides comparable protection for buyers and affiliates.

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extrememan

8 years ago

Yes, but most vendors will be using clickbank or Jvzoo. And they require vendors to have guarantees in place to protect sells and buyers.

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caloyskinz 8 years ago

As a Vendor myself, I always honor my money back guarantee, no questions asked. In return, If I buy something with stated money back guarantee in the salespage, I will demand it and if needed to be posted to the forum for others to see, I will do it.

Just perform due diligence before you buy a product so you dont have to go to refund stage at all.

Cheers
Carlo
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JohnMcCabe 8 years ago

Originally Posted by extrememan

Yes, but most vendors will be using clickbank or Jvzoo. And they require vendors to have guarantees in place to protect sells and buyers.

Just out of curiosity, how did you come to the conclusion that "most" vendors use Clickbank or JVZoo?
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DIABL0

8 years ago

Use a credit card and if they don't refund, then threaten to chargeback. Sellers don't like getting chargebacks against their merchant account. Worst comes to worst, actually do the chargeback.

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Alex II

8 years ago

With those offers where I wouldn't trust the money back guarantee I probably wouldn't want to buy the product in the first place.

I've just yesterday got my first refund, and I was uncertain if I'd really get it, but they canceled my order, no questions asked.

I've heard of rumours that a famous YouTuber is doing some shady business with his dating sites never refunding people and not even letting them cancel their subscriptions. Now, I don't know if any of that is true, but that got me a bit worried. I wouldn't buy anything from him, just to be on the safe side, but how trustworthy are other big people? I guess you never know, do you?

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T S Chan

8 years ago

When you buy from reputable vendors, should be no issue.

Before you invest your money, do some due diligence and google vendor's name and product reviews.

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onegoodman

8 years ago

No, i have had issues with those who claim money back guaranteed, i prefer to trust the business first so i can take their word for it

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toysoldier80

8 years ago

Originally Posted by Aniga

Hi,

When buying digital products online, do you trust the vendor's "x-day money back guarantee" claim? Or does that mean little to you?

I always question the protection that a buyer would receive from getting such guarantees from sellers. After all, there is no way to enforce such claims, in my opinion.

Knowing that Paypal has recently expanded its Buyer Protection policy to include intangible items (i.e. digital goods), would Paypal issue a refund based on a money back guarantee?

Thanks

Just depends on what site they are coming from. I like the sites like JVZOO, Clickbank, etc. Any site with customer service and has a money back guarantee are always great.

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enjamulrocks

8 years ago

If you can show good reason behind money back as well as if the company is well reputated they will must back your money. You should read their conditions before doing any payments.

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Do you trust money back guarantees?

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