When you go on vacation, please leave someone in charge!

marciayudkin · 08-12-2009, 04:44 AM

Twice this month, I contacted businesses to request non-renewal of a membership program.

In both cases, I was told by an assistant that the owners were on vacation and would handle it when they got back. In the first case, they would be getting back in early September, presumably after my credit card was already charged. In the second case, it would be two weeks before they got back to someplace with a reliable Internet connection and would be able to take care of it. In the meantime, Paypal has promised to keep trying to charge my account every day.

I don't mind someone needing a few days to take care of something like this, but two weeks or a month is ridiculous, especially when it involves a customer possibly being charged something they don't owe and then having to deal with getting that reversed.

If you're running a business, then please treat it like a business. If you go away, leave someone in charge and able to help customers. Please!

Thank you.

Marcia Yudkin

08-12-2009, 04:44 AM	#1
marciayudkin Marketing Mentor War Room Member Join Date: Feb 2008 Location: Western Massachusetts, USA. Posts: 422 Thanks: 22 Thanked 120 Times in 77 Posts Social Networking	When you go on vacation, please leave someone in charge! Twice this month, I contacted businesses to request non-renewal of a membership program. In both cases, I was told by an assistant that the owners were on vacation and would handle it when they got back. In the first case, they would be getting back in early September, presumably after my credit card was already charged. In the second case, it would be two weeks before they got back to someplace with a reliable Internet connection and would be able to take care of it. In the meantime, Paypal has promised to keep trying to charge my account every day. I don't mind someone needing a few days to take care of something like this, but two weeks or a month is ridiculous, especially when it involves a customer possibly being charged something they don't owe and then having to deal with getting that reversed. If you're running a business, then please treat it like a business. If you go away, leave someone in charge and able to help customers. Please! Thank you. Marcia Yudkin
	Author, 6 Steps to Free Publicity: http://www.yudkin.com/6steps.htm Marketing Mentor: http://www.marketingformore.com New FTC Regulations: Attorney Decodes Their Implications for Marketers http://www.yudkin.com/ftc.htm