When you go on vacation, please leave someone in charge!

marciayudkin · 08-12-2009, 04:44 AM

Twice this month, I contacted businesses to request non-renewal of a membership program.

In both cases, I was told by an assistant that the owners were on vacation and would handle it when they got back. In the first case, they would be getting back in early September, presumably after my credit card was already charged. In the second case, it would be two weeks before they got back to someplace with a reliable Internet connection and would be able to take care of it. In the meantime, Paypal has promised to keep trying to charge my account every day.

I don't mind someone needing a few days to take care of something like this, but two weeks or a month is ridiculous, especially when it involves a customer possibly being charged something they don't owe and then having to deal with getting that reversed.

If you're running a business, then please treat it like a business. If you go away, leave someone in charge and able to help customers. Please!

Thank you.

Marcia Yudkin

08-12-2009, 04:44 AM	#1
marciayudkin Marketing Mentor War Room Member Join Date: Feb 2008 Location: Massachusetts and Maui Posts: 1,135 Thanks: 107 Thanked 547 Times in 264 Posts Social Networking	When you go on vacation, please leave someone in charge! Twice this month, I contacted businesses to request non-renewal of a membership program. In both cases, I was told by an assistant that the owners were on vacation and would handle it when they got back. In the first case, they would be getting back in early September, presumably after my credit card was already charged. In the second case, it would be two weeks before they got back to someplace with a reliable Internet connection and would be able to take care of it. In the meantime, Paypal has promised to keep trying to charge my account every day. I don't mind someone needing a few days to take care of something like this, but two weeks or a month is ridiculous, especially when it involves a customer possibly being charged something they don't owe and then having to deal with getting that reversed. If you're running a business, then please treat it like a business. If you go away, leave someone in charge and able to help customers. Please! Thank you. Marcia Yudkin
	Author, Meatier Marketing Copy, available in paperback, Kindle, Nook, Audible audiobook “There are few genuine thought leaders in the field of copywriting. Marcia Yudkin is one of them. The strategies she presents in Meatier Marketing Copy are all easy to understand and implement, yet profoundly insightful. If you want to write marketing copy that sizzles and sells, this book is a must-read.” - Steve Slaunwhite, Author, Start & Run a Copywriting Business, Co-Author, The Wealthy Freelancer