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Changes at Getresponse are driving me crazy

by ejullya
6 replies
Getresponse has come up with new webforms and I must say that they are very nice. I thought I'll try some and when I went to get the code to use them only javascript code was available. No HTML code for the new forms.

So I called Getresponse and asked about the issue and I was told that their developer team has decided against HTML codes.

In addition I was also told that they will not give out the HTML codes for the old webforms either.

I find it crazy. I do need HTML forms on occasion for some of my WordPress plugins. When I expressed my displeasure, the tech rep said other people are complaining about this issue, but that the developer team is not going to budge.

What do you think?
#crazy #driving #getresponse
  • Profile picture of the author writeaway
    Is there more to the story?

    Considering that Aweber has an HTML option, it would be crazy for GR to dig in their heels.
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  • Profile picture of the author Jesus Perez
    I can still see the old HTML code for my forms. Try this link:

    https://app.getresponse.com/webforms_list.html

    And I can create the old type forms with this link:

    https://app.getresponse.com/webform_...w&type=wyswig?
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    • Profile picture of the author ejullya
      At this moment it applies only to the new form. You are not able to get the HTML for them. You can only use javascript.

      The old forms, still allow you to obtain HTML and javascript

      But according to a tech rep, Getresponse is planning to get rid of HTML for the old forms.

      Apparently you can create your own HTML forms but for that you need to know HTML and CSS. For ordinary human beings this is not an option.

      I asked the rep how in their right mind could they so unilaterally make such a decision. She could not answer. She only said that there were others who complained but at this time the development team remains adamant about sticking to their decision.

      I said to her that for me it leaves no option but to leave and move to another autoresponder, which is a shame. Perhaps if they will see an exodus happening they will come to their senses.

      @writeway, you are right. I checked with Aweber after my conversation with the GR rep, of course they have both, javascript and HTML, and no plans for changes. As a matter of fact the Aweber rep told me that a large number ( she actually said a majority) of people use HTML. It seems to me that Getresponse is so wrapped up in its self, it cannot see beyond... That is all that is to the story.
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      • Profile picture of the author Steve B
        Personally, I would pack up the wagon and move on.

        aWeber is a great service and I know they try to cater to their customer's needs. If GR is unwilling to budge, it is evidence that they are not sensitive to their customer's desires. Most often, companies like this suffer in the long run as this is the age of customers being in the driver's seat.

        Just my opinion . . .

        Steve
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        Steve Browne, online business strategies, tips, guidance, and resources
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  • Profile picture of the author Jason Streby
    There is a way to take the blank form and snag the HTML from that to throw into any submit form you wish... all you would have to do is check off the options you want on the right-hand-side of the form and it will generate the HTML for you.

    Now I understand not everyone knows how to handle this stuff but I'm sure that putting in a buyer's request on fiverr will get the job done. Whoever says they can do the job just make sure by asking them outright, tell them what you want and maybe even show them the code... then they really just need to plug the block of code into the appropriate place, maybe make a little tweak to it and it's good to go. I do this myself all the time as I make my own squeeze pages.

    If this is too much, sorry to say it but it does look like it might be time to move on to the next service provider.
    ================

    Here's how to get the code:

    1. Click the big red button in the middle


    2. Click the indicated button on this screen next


    3. What you see here is the HTML form in it's default state
    -notice in the upper left it has the "name" & the "email" & the "submit button"
    -also notice just below it is the *code window* this will update as you make changes in real time
    -then notice on the very far right of the window you see all the options you can change...

    +you will see the *campaign" which you will then be able to click the little drop-down box and select which campaing you would like to use for this particular form.

    +you will see a button/empty box which says "Add to the cycle on day" if you check this off it will automatically start any new signup into DAY 0 in your auto-responder sequence.... if you do NOT check this box, you will get the email, but they will not be put into any auto-responder sequence automatically. So you probably want this checked.

    +submit button value: you can change this and the "submit button" will say whatever you put here. This can also be changed during the custom coding process by the person you hire to do the job. It's super simple to change.

    +custom thank you page URL: this is where you enter your custom thank you page (obviously) it must be entered in the correct format such as: http://www.thankyoupage.com <--- that of course being whatever your ACTUAL page is as I just typed that up to give an example of format.

    +Name & also Email: these two are the custom fields where you can input what the subscriber will see inside those two empty boxes before they click on them to sign up to your form.

    ++ If you want more fields they are all below in the (Add custom fields section as indicated in the image below.


    4. And this is what it might look like after you've changed a few options...



    5. Here is an example of code I've used to make my own custom forms... I'll note a few details in the code it's self.
    <center>
    +++DELETE EVERYTHING YOU SEE SURROUNDED BY THESE PLUS SIGNS+++
    <form action="https://app.getresponse.com/add_subscriber.html" accept-charset="utf-8" method="post">

    +++IVE ENTERED AN EMPTY "NAME" HERE CAUSE I DIDN'T WANT A NAME SUBMITED+++
    <!-- Show the name field(required) -->
    <!-- name: --> <input type="hidden" value="empty name" name="name"/><br/>
    +++AS YOU CAN SEE THE NAME VALUE IS EMPTY SO THE SUBSCRIBER WONT SEE IT+++

    <!-- Email field (required) -->
    <!-- email: --> <input type="text" style="height:40px; width:200px; font-size:16pt;" name="email"/><br/><br> +++YOU CAN CHANGE THE SIZE OF THE INPUT BOX & THE FONT INSIDE IT AS ABOVE+++


    <!-- Campaign token --> +++THE TOKEN IS VERY IMPORTANT BUT IS AUTO-GENERATED+++
    <!-- Get the token at: https://app.getresponse.com/campaign_list.html -->
    <input type="hidden" name="campaign_token" value="bghP7" /> +++YOUR TOKEN WILL DIFFER+++


    <!-- Thank you page (optional) --> +++THANK YOU PAGE IS HERE+++
    <input type="hidden" name="thankyou_url" value="http://www.thankyoupage.com"/>

    +++ AS YOU SEE, IVE OPTED TO HAVE THE OPT-IN PUT INTO MY AUTO-SEQUENCE UPON SIGNUP++
    <!-- Add subscriber to the follow-up sequence with a specified day (optional) -->
    <input type="hidden" name="start_day" value="0" />

    <!-- Forward form data to your page (optional) -->
    <input type="hidden" name="forward_data" value="" />


    <!-- Subscriber button --> +++THIS IS THE ACTUAL BUTTON CODE IT'S SELF+++
    <button type="submit" style="border: 0; background: transparent">
    <img src="WA_INTERN_URL[submitbutton01.png]" alt="submit" />
    </button>
    </form>

    </center>

    Now... I know this might be above a lot of people's heads, but my hope is it'll at least give some of you who read this the option, and to let you know that you don't have to leave Getresponse, but you may have to alter how you go about some things if you still want to deal with HTML.

    Sorry if this made anyone's head explode or eyeballs fall out of the socket... my bad.

    And I want to stress... this is just to show you how to get the code needed, and how to make sure it has all the data points you need so you can then send it off to someone who knows how to input it into a custom form.
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    • Profile picture of the author ejullya
      Hi Jason, thank you for the post. Of course, when you know what you are doing anything can be done. Unfortunately most people are not techie and for that reason we choose autoresponders and pay them for their services. We actually keep them in business and pay for their salaries. I think that if you want to stay in business, you cannot make changes that are going to affect many customers who are relaying on the info.

      Where is their customer relation? What about customer satisfaction, especially if quite a number of people already objected to the new practice? (And, despite the objection, they are going to add more logs on the fire, by removing the HTML from the old forms). I think they don't give a fig about their customers, so they deserve a big fig in return. (I am trying to be polite, lol)
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