A deal is a deal or give into the request?

[Chris Thompson]

Jeremy - I can see how he feels he didn't get enough "value" because he's measuring it based on time and not results. His mistake.

You fulfilled the deal as you describe it. Let me ask you this: Is there certainty that he understood the terms clearly? My suggestion on how to deal with this is as follows. The goal is to maintain rapport. You need to make sure this guy actually understood the terms of your deal the way you described them to us. If he did, and if he hit the goal, then you simply congratulate him on hitting the goal so quickly. Pat him on the back for being a quick study. If he didn't understand the terms, then you can figure out something ... but I agree with everyone else here. You did your job. He made money.

[DougBarger]

Hey Jeremy,

I've had similar things happen to me too. From this point on a simple standardized
contract to be signed is totally reasonable to add into your process before the
coaching starts. That way you're protected, your client is protected with the
added benefit of being able to manage expectations.

This way, after you deliver the goods to help them move from point a to point b,
they can't suddenly forget how they got there and forget you were the one
responsible for their acceleration.

Otherwise, you will help them and they'll be so glad in that "honey moon" stage until
they begin to think they could have done it on their own, when in reality they couldn't have without your help.

That's something that is more common in coaching scenarios than most know.

The client shouts "Wow, thanks, you've overdelivered already!" in the beginning
and then as you help them progress, and they're actually "there" they want to
forget how they got "there" because they know now and have deluded themselves
into thinking they no longer need you when in fact they do.

So the solution to this is to:

*create written objectives of what will be covered over what time frame
*create written and dated *Milestones* which will be 'checked' as they are
completed at certain milestone markers to evaluate progress.

This way, it's clear for both parties and keeps it organized and in black and white.

The difference in peace of mind is like night and day too.

Congrats on the amicable resolution and I hope you may take into consideration
the above for the future!

[Jimerson Farveez]

Well, man.. Deal is deal, Keep on bargain. He agreed to do so when you begin, so, he should be there without breaking the deal, Isn't it?

[Jeremy Kelsall]

Originally Posted by ExRat

Hi Jeremy,

I would be careful about asking questions like this (in the way that you did) on a forum.

Why? I figured this was a good place to get some advice?

Originally Posted by ExRat

If you're that good, and that good at passing this skill onto others, then you really should have the smarts to be able to come up with a solution and resolve this without asking people on a forum.

I was looking for some advice on "customer service" Roger, Nothing else. The questions that I ask on this forum, as long as they are within the rules are completely up to me. If YOU feel or if anyone else feels that this was inappropriate, please feel free to report the thread and have it deleted. I have already resolved the issue - THANKS WARRIORS.

Originally Posted by ExRat

Hypothetically, imagine if you weren't that good, and you had bad intentions - this thread would be a really good way to get half of the forum PMing you and asking for you to coach them. In that scenario, this thread, with the figures and timescales thrown in, would be a great way to advertise your services for free.

Well, that's an easy one to rebut Roger I've turned down more than a handful of Warriors for "personal coaching" in the past. Coaching in that sense isn't part of my business model. However, If I wanted it to and I wanted customers from the Warrior Forum - Check with Allen and he will tell you I have NO PROBLEM paying $20 to advertise here. Accusations like the one you made play a big part in the reason that I don't participate very often in the Main Discussion very often.

Originally Posted by ExRat

I'm not questioning your integrity, I'm explaining that a thread like this is too similar to the type that someone lacking integrity would make, and therefore causes questions to be asked.

Thanks for playing devils advocate - I guess someone had to do it?

[ExRat]

Hi Jeremy,

Accusations like the one you made

I don't think anyone actually reads the threads here. I think they just imagine seeing what they want to see.

No worries, like a few others, you totally missed my point. Carry on 'keeping it real.'

[Jeremy Kelsall]

Roger, perhaps I should have used the word assumption? I'm not really sure, because in all honesty I'm comprehending your post in 2 different ways.

...but, just to clear something up. I only responded the way I did because someone was calling into question whether I could make 3K in 3 weeks.

I do understand where you are coming from in part though...but, this was not an "advertising" thread. I really don't operate like that. If you take a look at some of the threads that I participate in within this part of the forum, you will see that I'm more likely to give something away, than to try to "advertise".

If I over-reacted - I apologize.

[ExRat]

Hi Jeremy,

I do understand where you are coming from in part though...but, this was not an "advertising" thread. I really don't operate like that. If you take a look at some of the threads that I participate in within this part of the forum, you will see that I'm more likely to give something away, than to try to "advertise".

I agree with you - which is why I made the point. Why risk looking like you're pimping when you're not? That was it. Miscommunication hopefully resolved - I should have been clearer. If you see my post #48, the most important/clear part is this -

I'm not questioning your integrity, I'm explaining that a thread like this is too similar to the type that someone lacking integrity would make, and therefore causes questions to be asked.

Peace.

[jjjroy]

Guess I'm late to this party, but still wanted to put in my two cents.

You're right that "a deal is a deal." Both of you agreed to the terms up front, so there should have been no doubt that you had fulfilled your end of the bargain.

But, apparently, your coaching client didn't really understand what he was buying. Maybe he ASSUMED that he was going to get ongoing support, even after the initial goal was reached.

Clarifying ALL of the terms of a deal upfront (including how to rectify any problems/disagreements) can save a lot of grief down the road.

I'm glad your situation came to a good end. A followup phone consultation sounds llike a very good resolution (and probably should have been specified in the original agreement, anyway).

Good luck in your future consulting arrangments.

[crissanteiro]

I'm sorry but I was thinking along the same lines as ExRat. I'm not saying you did, but this could all be one big advertising thread on your part. I must say it really caught my attention about making $3,000 in 3 weeks time. I also became a bit turned off when you made the remarks that ExRat pointed out, about you are not bragging and that you can make $3,000 anytime.

Some posts of mine have been taken down for just asking about products, which I wasn't even advertising.

[Jeremy Kelsall]

Originally Posted by crissanteiro

I'm sorry but I was thinking along the same lines as ExRat. I'm not saying you did, but this could all be one big advertising thread on your part. I must say it really caught my attention about making $3,000 in 3 weeks time. I also became a bit turned off when you made the remarks that ExRat pointed out, about you are not bragging and that you can make $3,000 anytime.

Some posts of mine have been taken down for just asking about products, which I wasn't even advertising.

I didn't mean for it to come across like that...the only reason I responded the way I did was because someone questioned whether I could make 3K in 3 weeks or not and I can.

I've turned down enough personal coaching requests on this forum that I can assure you that I was not trolling for customers. I do apologize if it came across like that.

[crissanteiro]

Originally Posted by Jeremy Kelsall

I didn't mean for it to come across like that...the only reason I responded the way I did was because someone questioned whether I could make 3K in 3 weeks or not and I can.

I've turned down enough personal coaching requests on this forum that I can assure you that I was not trolling for customers. I do apologize if it came across like that.

I believe you. Keep up the good work!

[Roger Costa]

I think this is getting far more complicated than what it actually is .

You make a deal i agree, good deal or not i agreed end of story...

Good luck in all your internet endvours!

[jasonl70]

Some people just can not accept that it can be 'that easy'. There might also be a bit of an ego issue involved - who wants to accept that someone else can make a few tweeks to their efforts and do so much better?

I say in the future, you show people the hard way to make money