Paypal Issues for Customers in Great Britain

scottmnsd · 08-20-2009, 02:41 PM

I've got an affiliate selling a new product of mine like crazy but he is from Great Britain and Paypal is refusing to accept some of these customers.

The sale goes through and within 24 to 48 hours Paypal reverses the sale, it's happened 6 times in the last 72 hours.

Is there anything I can do about it?

Do I need another payment processor for my product if it's selling well around the world?

Would you try to get the payment some other way?

Thanks,
Scott Miller

markshields · 08-20-2009, 02:42 PM

Not quite sure of the reason behind that one however I can advise that paypal do have quite a reputation for annoying people and messing them around

Peter Adamson · 08-20-2009, 03:23 PM

Is this a digital or physical product? What reasons do PayPal give for acting this way? I am in the UK, about 12% of my users are from the UK and I have had no experience like yours.

PS Which affiliate network do you use? I use PayPal and am looking for a good affiliate network.

Abul-Hussain · 08-20-2009, 09:09 PM

Recently, when I've been receiving payments from customers of £197+ Paypal have had to approve the payments. Never used to happen before, I don't know why they are doing it now?!

jimborders · 08-20-2009, 09:37 PM

A similar case happen to me too. where i could not retrieve some of the payment received.
NO idea what's wrong with them again.

scottmnsd · 08-21-2009, 02:35 PM

Quote:

Originally Posted by Peter Adamson

Is this a digital or physical product? What reasons do PayPal give for acting this way? I am in the UK, about 12% of my users are from the UK and I have had no experience like yours.

PS Which affiliate network do you use? I use PayPal and am looking for a good affiliate network.

Hi Peter,

This is a digital product.

I just talked to Paypal and they say that all of the transactions appear to be fraudulent. What are the odds of that?

Also they informed me that there is nothing I can do about it!

I'm so mad I don't even know what to do...

Scott Miller

scottmnsd · 08-21-2009, 02:36 PM

Quote:

Originally Posted by Abul-Hussain

Recently, when I've been receiving payments from customers of £197+ Paypal have had to approve the payments. Never used to happen before, I don't know why they are doing it now?!

Abul, my transaction is also $197...

PayPal is no help whatsoever and I have no idea what to do next.

Scott

Frank Donovan · 08-21-2009, 02:42 PM

Hi Scott

I don't think PayPal have a radically different policy in the UK from that in the US.

Have you investigated the methods used by the specific affiliate to get so many sales in the first place?

For example, if the affiliate was misrepresenting aspects of your product in the sales process, I could imagine buyers taking umbrage after receipt. Or maybe they weren't legitimate sales to start with.

Just a thought.

Frank

babarapho · 08-21-2009, 03:25 PM

Paypal is really a pain. They hurt nearly everybody on the net. I do not trust them, they can be radical at will

08-20-2009, 02:41 PM	#1
scottmnsd Warrior Member Join Date: Jun 2007 Location: , , USA. Posts: 23 Thanks: 0 Thanked 0 Times in 0 Posts Contact Info	Paypal Issues for Customers in Great Britain I've got an affiliate selling a new product of mine like crazy but he is from Great Britain and Paypal is refusing to accept some of these customers. The sale goes through and within 24 to 48 hours Paypal reverses the sale, it's happened 6 times in the last 72 hours. Is there anything I can do about it? Do I need another payment processor for my product if it's selling well around the world? Would you try to get the payment some other way? Thanks, Scott Miller

08-20-2009, 02:42 PM	#2
markshields HyperActive Warrior Join Date: May 2005 Location: , , United Kingdom. Posts: 371 Thanks: 0 Thanked 15 Times in 15 Posts Social Networking Contact Info	Re: Paypal Issues for Customers in Great Britain Not quite sure of the reason behind that one however I can advise that paypal do have quite a reputation for annoying people and messing them around
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08-20-2009, 03:23 PM	#3
Peter Adamson Active Warrior War Room Member Join Date: Jun 2009 Location: United Kingdom Posts: 341 Thanks: 15 Thanked 143 Times in 54 Posts	Re: Paypal Issues for Customers in Great Britain Is this a digital or physical product? What reasons do PayPal give for acting this way? I am in the UK, about 12% of my users are from the UK and I have had no experience like yours. PS Which affiliate network do you use? I use PayPal and am looking for a good affiliate network.
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08-20-2009, 09:09 PM	#4
Abul-Hussain Lead Generation Genius War Room Member Join Date: Nov 2008 Location: London, United Kingdom Posts: 192 Thanks: 13 Thanked 16 Times in 12 Posts Social Networking	Re: Paypal Issues for Customers in Great Britain Recently, when I've been receiving payments from customers of £197+ Paypal have had to approve the payments. Never used to happen before, I don't know why they are doing it now?!
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08-20-2009, 09:37 PM	#5
jimborders Warrior In The Making Join Date: Aug 2009 Posts: 32 Thanks: 7 Thanked 0 Times in 0 Posts Social Networking	Re: Paypal Issues for Customers in Great Britain A similar case happen to me too. where i could not retrieve some of the payment received. NO idea what's wrong with them again.
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08-21-2009, 02:42 PM	#8
Frank Donovan Unplugged War Room Member Join Date: Jul 2008 Location: London, UK. Posts: 1,573 Thanks: 616 Thanked 1,426 Times in 710 Posts Contact Info	Re: Paypal Issues for Customers in Great Britain Hi Scott I don't think PayPal have a radically different policy in the UK from that in the US. Have you investigated the methods used by the specific affiliate to get so many sales in the first place? For example, if the affiliate was misrepresenting aspects of your product in the sales process, I could imagine buyers taking umbrage after receipt. Or maybe they weren't legitimate sales to start with. Just a thought. Frank
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08-21-2009, 03:25 PM	#9
babarapho HyperActive Warrior War Room Member Join Date: Mar 2008 Posts: 305 Thanks: 4 Thanked 37 Times in 27 Posts Social Networking Contact Info	Re: Paypal Issues for Customers in Great Britain Paypal is really a pain. They hurt nearly everybody on the net. I do not trust them, they can be radical at will