chargebacks - what do you do about them?

5 replies
If you're taking credit / debit cards for any kind of purchase, you're going to get chargebacks now and then. They can come to you directly if you have a merchant card account, or indirectly through 3rd party processors like PayPal and Stripe.

I'm curious to know what people do about them?
#chargebacks #payment fraud #paypal #stripe
  • Profile picture of the author sparrow
    It all depends

    generally I refund immediately before contacting paypal

    then I followed through with the process later
    last time I did this I avoided the chargeback fee

    if you go through their process first, most times you end up with the chargeback fee

    so lately regardless I refund first then follow up it's hard to win a chargeback

    Ed
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  • Profile picture of the author SageSound
    I was under the impression that most online markters get chargebacks regularly.

    Doesn't anybody do anything about them?
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    • Profile picture of the author sparrow
      I suspect marketers don't get chargebacks regularly
      I don't, almost all will ask for refund first

      customers only do this I suspect if they don't want to deal with you as a first step

      generally they ask for a refund and if your slow to respond they do a chargeback because the credit card company responds first with the refund then they go after you with a fee

      I've even emailed them asking why they chose this as a first step as I always refund immediately if requested and I have yet to hear from any of them

      I suspect they treat everybody this way, no surprise

      Ed

      Originally Posted by SageSound View Post

      I was under the impression that most online markters get chargebacks regularly.

      Doesn't anybody do anything about them?
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  • Profile picture of the author Nick Evans
    I got exactly one chargeback in the past year out of thousands of WSO sales.

    I didn't do anything about it. Unlike with disputes/claims, there's not much you can do about chargebacks unfortunately.
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