Remember Nordstrom? Superior customer service with:
... But it sure did stay with me!
Well,
5 Lifelong Business Lessons from Nordstrom - Marketo
just popped up and reminded me of it.
5 takeaways the employee had:
1. Make Praise and Celebration the Lifeblood of Your Culture
2. Focus on the Customer and The Money Will Follow
3. You Need 2 Ingredients for a Magic Team: Excellent People & Excellent Products
4. Act Like Your Name Is on the Door
5. Lead by Example
And apparently I'm not the only person to remember - look at these resources too!
https://www.shopify.com/retail/11953...ow-you-can-too
https://www.quora.com/Why-is-Nordstr...stomer-service
http://www.bizjournals.com/jacksonvi...-customer.html
Forbes Welcome
What takeaways can you, well, take?
Steve Browne, online business strategies, tips, guidance, and resources
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