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How do you collect feedback from clients?

by gingerninjas
12 replies
From time to time when I am updating my website testimonials or needing some supporting info for a proposal document I send surveys and gather feedback from clients from projects.

Just wondered how many of you seek formal feedback from clients or if you mainly just get informal feedback over the phone or email.

Do you think feedback forms (online or otherwise) are redundant for marketers? Or do you think it is essential?

I'd love to be more pro-active in this area as I do think it provides valuable information.

WOM and referrals is really my only form of BDM, however as my business evolves I wonder if I should be more structured about feedback.

What's your process?
#clients #collect #feedback
  • Profile picture of the author desley
    [DELETED]
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    • Profile picture of the author gingerninjas
      Thanks for your comment, I am interested to hear more about this for sure.

      I am also interested how much time this would take per customer and the average take up of this style of feedback.
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  • Profile picture of the author vikash_kumar
    I am using Warrior for hire section of this forum.
    After the completion of a project, I just request to share their experience on my warrior thread. I find, almost 70% of them are prompt and happy to share their experience.

    Vikash
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    • Profile picture of the author gingerninjas
      Originally Posted by vikash_kumar View Post

      I am using Warrior for hire section of this forum.
      After the completion of a project, I just request to share their experience on my warrior thread. I find, almost 70% of them are prompt and happy to share their experience.

      Vikash
      Thanks Vikash, I haven't seen that section before, I will check it out. Thanks for letting me know.
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  • Profile picture of the author Realwann
    I was also thinking about adding this section of testimonials on my website/Facebook page, but i also would like to know how affective is it to your business?
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    • Profile picture of the author gingerninjas
      Originally Posted by Realwann View Post

      I was also thinking about adding this section of testimonials on my website/Facebook page, but i also would like to know how affective is it to your business?
      Hi,

      I have testimonials running/scrolling at the bottom of my website, I also collect it to include in proposals where necessary.

      It's been quite beneficial and quite a few of my new client's view my website ahead of making a decision about using my services.

      Corinne
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  • Profile picture of the author conradomahy524
    One thing I have always included at the very end of the signup forms I promote, is a area with the question "Where Did You Hear About Us?" I would say roughly 75% of my new signups fill the section in which gives me a good idea of which of my marketing methods was responsible for bringing that new member in.
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  • Profile picture of the author AronParker
    Send them a survey.

    Offer them a cool gift if they complete the survey.
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  • Profile picture of the author dmgwriting
    This is similar to another hot thread atm. I pointed them to:
    6 Questions to Ask for Powerful Testimonials

    You should check it out also.

    I would also recommend online forms, or asking for a testimonial directly after you have finished a project or task.

    All the best.
    -David
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    *OFFER* Pay Just $1 For Your FIRST 500 Words Of Quality Content
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  • Profile picture of the author aizaku
    i know this might seem as a sin to some marketers....

    but i take my thank you page after optin traffic and direct them a google form:
    https://www.google.com/forms/about/

    if i have a question I'll run the form until i get 200 responses (then i redirect my after optin traffic to my my OTO).. I also add a link to a free gift of value after they submit the form..

    Best of luck,
    Ike Paz
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    >> 2018 Money Making Method Video Guides [NO OPTIN] <<
    80% Of These Proven Guides Are Free... ]
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  • Profile picture of the author Vid Yo
    After you've demonstrated competency, and after providing the kind of value that gives them the perception (real or not) that they're getting upward of a 500% ROI, and after they realize how much you care about their satisfaction and not just about getting paid...

    Ask!
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    Need Web Design Leads?
    These Aren't Your Average Kind. Click Here Now!
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  • Profile picture of the author Supriyo Chakraborty
    We usually ask for feedback via mail/Call/Skype and also sometimes ask for video testimonials. Recently we have collected three video testimonials for graphic and web design works.

    - Team Colorgraphicz
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  • Profile picture of the author George Schwab
    good idea to ask for it by email, not a form
    make it more personal, nobody wants to talk to a robot

    yeah do not disagree about the gift idea: make it worth their time

    the best testimonials come automatically, you dont have to ask for it
    just provide a stellar service. as simple as that.

    also: if you would use forms, as some people do: make it snappy!

    one bad example I remember; paypal : "how did we do"
    after they solved a case on my behalf

    well! it goes on and on for pages, after filling out several of those
    I quit on them, suddenly it looked like a survey worth of $25 for them for free
    Guys, grow up, my time is expensive and i do not do surveys for you, unless
    its all on 1 page. These guys that made 10 page surveys for paypal: Bad choice,
    you loose so much intel and money with those guys.
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