Clickbank not Processing Payments For Customers.

15 years ago

Yes 2 customers in last 6 days, same scenario you gave. When I submit a ticket, they just send me a generic email response. I answer the questions they had about the customer, and then I don't hear anything back.

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Sean Kelly 15 years ago

No complaints received here, just lots of sales

Sean
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- bretski 15 years ago
  
  I know that there are a few posts out there for people questioning why sales are down and some have sent support requests to CB only to get the generic responses.
  
  I was checking one of my links today and went to the payment page and got one of those annoying IE popups about insecure content being on the page. I click yes to proceed anyway but it made me wonder.
  
  So I checked the privacy report and saw that there was a CB cookie that was blocked. It looks like it's a cookie that shows the time or has something to do with the time.
  
  I don't know if this is related but I know that this is one piece of information that is often passed along with a purchase.
  
  Just my observations and I know that there are a lot of people sitting around scratching their heads wondering what is going on with sales. Even affiliate marketers that formerly stood by CB and said that it was just poor marketing or the economy.
  
  I'm not trying to start anything but I work in the IT field and I know how difficult it is to get things like this to work and I just wanted to throw this out there. I don't know if this was normal behavior or if this is something new but chances are if there is a cookie that CB wants to drop it is there for something, right? Check it out for yourself...go to the payment page of one of your products...double click on the little eyeball down at the bottom of the page and it will show you any cookies blocked. If you hit the drop down at the top of that box that pops up it will show you all the cookies that were accepted also...fun stuff
  
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  Sean Kelly 15 years ago
  
  Still no CB complaints received here or problems encountered here today either.
  
  Sean
  
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  Jeremy Kelsall 15 years ago
  
  Originally Posted by Sean Kelly
  
  Still no CB complaints received here or problems encountered here today either.
  
  Sean
  
  Maybe they only process payments accurately for pdf products.
  
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seasoned

15 years ago

SO many people don't seem to understand how credit cards work! Clickbank HAS to be more strict! You may *********NEVER********** be able to solve the problem, or help people, if you can't say more than "it won't work". I have had to DEBUG long distance. I am SICK of it. Too many times people tell what is, as far as I am concerned, a LIE! They argue for HOURS saying "It doesn't work!" and, when I finally hear the details, I find out it DOES work.

Did they enter their CORRECT billing address? Did they have enough SPENDABLE credit?(I once had $30,000 of CASH on a card, but hit my $2500 limit for the DAY!) Did they use a card in another country than it was issued in? Did they dispute an earlier charge with clickbank? If a CVV2 was required, did they enter it correctly? Did they just make a STUPID mistake? One issuer once had the wrong zipcode for me! Did they have the right zipcode? Did they make several purchases that day at the processor? Many LIMIT attempts! Did they make several mistakes? Many LIMIT it!

If you can not honestly answer those questions, don't even TRY to complain.

Steve

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Gary_The_Ace

15 years ago

Originally Posted by seasoned

SO many people don't seem to understand how credit cards work! Clickbank HAS to be more strict! You may *********NEVER********** be able to solve the problem, or help people, if you can't say more than "it won't work". I have had to DEBUG long distance. I am SICK of it. Too many times people tell what is, as far as I am concerned, a LIE! They argue for HOURS saying "It doesn't work!" and, when I finally hear the details, I find out it DOES work.

Did they enter their CORRECT billing address? Did they have enough SPENDABLE credit?(I once had $30,000 of CASH on a card, but hit my $2500 limit for the DAY!) Did they use a card in another country than it was issued in? Did they dispute an earlier charge with clickbank? If a CVV2 was required, did they enter it correctly? Did they just make a STUPID mistake? One issuer once had the wrong zipcode for me! Did they have the right zipcode? Did they make several purchases that day at the processor? Many LIMIT attempts! Did they make several mistakes? Many LIMIT it!

If you can not honestly answer those questions, don't even TRY to complain.

Steve

Steve, I used to wonder why you gotso worked up in the WF ... I get it now.

What should shock you more is the fact that CB didn't decline more credit cards in the past. Their ability to maintain chargeback and refund rates within industry standards is mind-boggling ...

Gary

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seasoned

15 years ago

Originally Posted by Gary_The_Ace

Steve, I used to wonder why you gotso worked up in the WF ... I get it now.

What should shock you more is the fact that CB didn't decline more credit cards in the past. Their ability to maintain chargeback and refund rates within industry standards is mind-boggling ...

Gary

I'm not saying clickbank is perfect, they don't have problems, or even that their current system is working, but I really DO see too many cases where people just say it won't work, and it is due to some stupid error THEY made.

Steve

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Midas3 Consulting

15 years ago

Originally Posted by seasoned

SO many people don't seem to understand how credit cards work! Clickbank HAS to be more strict! You may *********NEVER********** be able to solve the problem, or help people, if you can't say more than "it won't work". I have had to DEBUG long distance. I am SICK of it. Too many times people tell what is, as far as I am concerned, a LIE! They argue for HOURS saying "It doesn't work!" and, when I finally hear the details, I find out it DOES work.

Did they enter their CORRECT billing address? Did they have enough SPENDABLE credit?(I once had $30,000 of CASH on a card, but hit my $2500 limit for the DAY!) Did they use a card in another country than it was issued in? Did they dispute an earlier charge with clickbank? If a CVV2 was required, did they enter it correctly? Did they just make a STUPID mistake? One issuer once had the wrong zipcode for me! Did they have the right zipcode? Did they make several purchases that day at the processor? Many LIMIT attempts! Did they make several mistakes? Many LIMIT it!

If you can not honestly answer those questions, don't even TRY to complain.

Steve

Hi Steve,

The point is not that people's payments have been refused, that of course can be user error and so forth, the point is the huge increase in it happening. I would typically get 1-2 a week max, in the last 7 days I've probably had nearly 4x that number now.

It's the unusual increase that's my concern, not the day to day typical issues.

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seasoned

15 years ago

Originally Posted by SimonHarrison

Hi Steve,

The point is not that people's payments have been refused, that of course can be user error and so forth, the point is the huge increase in it happening. I would typically get 1-2 a week max, in the last 7 days I've probably had nearly 4x that number now.

It's the unusual increase that's my concern, not the day to day typical issues.

Just yesterday, Obama spoke how something will reduce the deficit trillions over time. And I thought GEE, a savings of one PENNY a year would do that! He never seems to indicate what that time IS, you notice?

Anyway, likewise, you can't keep ignoring the pennies. Eventually they become dollars.

And Clickbank is in an industry that has been FRAUGHT with fraud!!!! In the 80s, there was SO MUCH fraud that credit tightened up. EVENTUALLY, they allowed more. About 4 years ago there was a MAJOR upheaval, and LOTS of their competitors went out of business. SO, if you want them to be more lenient, you should get a time machine, go back about 30 years, and try to make the industry better,

As more people commit fraud, they try to tighten things up. It is a given. If you suddenly had less cash, you would probably make a budget. It's a given.

Anyway, if you don't try to answer those questions, you will basically have to trust them. C'est la vie.

Steve

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samstephens

15 years ago

Just another possibility to throw into the mix:

If people have made too many chargebacks on their credit cards (I think it used to be just 1, but not sure if it's more now) for a Clickbank purchase, then they're basically blocked from buying any Clickbank product thereafter.

So while there can be a tonne of reasons why people's purchase details are rejected, there is also sometimes a very good reason why they were rejected.

These days, when chargebacks are seen as a hands-free refund system rather than credit card fraud, these kinds of checks are a great feature.

Now before I get crucified, the chargebacks I'm talking about are the fraudulent ones, not the ones that are used as a last resort because all other avenues have been investigated.

Anyway, I'm not saying this is what is happening in these cases, but just a note that this can also be a reason why CC's are rejected through CB.

cheers
Sam

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Midas3 Consulting

15 years ago

Originally Posted by samstephens

Just another possibility to throw into the mix:

If people have made too many chargebacks on their credit cards (I think it used to be just 1, but not sure if it's more now) for a Clickbank purchase, then they're basically blocked from buying any Clickbank product thereafter.

So while there can be a tonne of reasons why people's purchase details are rejected, there is also sometimes a very good reason why they were rejected.

These days, when chargebacks are seen as a hands-free refund system rather than credit card fraud, these kinds of checks are a great feature.

Now before I get crucified, the chargebacks I'm talking about are the fraudulent ones, not the ones that are used as a last resort because all other avenues have been investigated.

Anyway, I'm not saying this is what is happening in these cases, but just a note that this can also be a reason why CC's are rejected through CB.

cheers
Sam

Sam, is it 1 chargeback or refunds from CB ?

CB refund instantly and without question, why would anybody bother with a chargeback. As a merchant on CB I've never yet had a chargeback.

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2 replies

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seasoned

15 years ago

Originally Posted by SimonHarrison

Sam, is it 1 chargeback or refunds from CB ?

CB refund instantly and without question, why would anybody bother with a chargeback. As a merchant on CB I've never yet had a chargeback.

I once did a chargeback against digital river, because nobody would help, and they rejected any further charges. Their customers lost over $500 because of ONE idiot customer. And a refund costs NOTHING! EVERYONE is put back to how they would have been if it never happened. A chargeback only puts the CUSTOMER back to where they were. Everyone else has to pay in some way.

Steve

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gjd6599

15 years ago

I'll tell you what to start checking when selling clickbank products. If the sales page has an email form that offers the visitor some free lessons, or the first chapter of the book their selling, join the list yourself, and start checking to see if your affiliate link is in the follow up emails.

Guess what, it may not be there. I just caught the guitar lesson course Jamorama doing that to me and wrote them on it. They denied it, but I had the proof, because I joined their list with two email addresses, and neither follow-up had my link in it, and I checked it on three computer, in different locations.

I also just caught a vendor that has a dog training book doing the same thing to me and wrote him about it. His reply was "Hmm, don't know how that could have happened, I will check and get back to you". That was eight days ago.

Now I know this is not clickbank doing this. This is controlled by the vendor.

My new policy is, if they have an email collection form on their sales letter offering part of what their selling free, I'm moving on. I'm not spending my time to build their list.

I want the prospects that "I WORKED FOR, OR PAID TO SEND THERE", to do one thing, buy or leave. I consider them my customers, at that point, and not theirs. Let them build their own list.

Glenn

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Martin Avis

15 years ago

Originally Posted by gjd6599

Guess what, it may not be there. I just caught the guitar lesson course Jamorama doing that to me and wrote them on it. They denied it, but I had the proof, because I joined their list with two email addresses, and neither follow-up had my link in it, and I checked it on three computer, in different locations.

I also just caught a vendor that has a dog training book doing the same thing to me and wrote him about it. His reply was "Hmm, don't know how that could have happened, I will check and get back to you". That was eight days ago.

You don't say if the links that were in those emails were plain links to the sales page or other affiliate links.

If the former, then you are getting worked up over nothing because the cookie system will ensure that you are the credited affiliate and as a result of the vendors' mailings you should get additional sales.

Only if the vendor has used another affiliate link (most likely his own) is there a problem. Frankly, I've promoted hundreds of CB products and made countless thousands of dollars doing so and have never seen anyone do that.

If you think about it, there is no practical way that the vendor could specifically put YOUR affiliate links into his emails because you are just one among many affiliates - and the cookies in place make that unnecessary anyway.

Don't cut off your nose to spite your face - things may not be quite how you perceive them to be.

Martin

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Midas3 Consulting

15 years ago

Originally Posted by gjd6599

I'll tell you what to start checking when selling clickbank products. If the sales page has an email form that offers the visitor some free lessons, or the first chapter of the book their selling, join the list yourself, and start checking to see if your affiliate link is in the follow up emails.

Guess what, it may not be there. .

Not 100% sure what you mean, the vendors e-mails won't ever contain your hoplink, how could they ? As long as the vendor isn't overwriting your cookie with another , then it's a non issue. They can just link directly to the product in their e-mails as long as you sent them original hop then your affiliate link is "there", you just can't see it.

I also just caught a vendor that has a dog training book doing the same thing to me and wrote him about it. His reply was "Hmm, don't know how that could have happened, I will check and get back to you". That was eight days ago.

Makes no sense.

My new policy is, if they have an email collection form on their sales letter offering part of what their selling free, I'm moving on. I'm not spending my time to build their list.

Glenn

That's a big shame because it's quite likely they are improving your ROI, not stealing it.

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seasoned

15 years ago

Originally Posted by gjd6599

I'll tell you what to start checking when selling clickbank products. If the sales page has an email form that offers the visitor some free lessons, or the first chapter of the book their selling, join the list yourself, and start checking to see if your affiliate link is in the follow up emails.

Guess what, it may not be there. I just caught the guitar lesson course Jamorama doing that to me and wrote them on it. They denied it, but I had the proof, because I joined their list with two email addresses, and neither follow-up had my link in it, and I checked it on three computer, in different locations.

I also just caught a vendor that has a dog training book doing the same thing to me and wrote him about it. His reply was "Hmm, don't know how that could have happened, I will check and get back to you". That was eight days ago.

Now I know this is not clickbank doing this. This is controlled by the vendor.

My new policy is, if they have an email collection form on their sales letter offering part of what their selling free, I'm moving on. I'm not spending my time to build their list.

I want the prospects that "I WORKED FOR, OR PAID TO SEND THERE", to do one thing, buy or leave. I consider them my customers, at that point, and not theirs. Let them build their own list.

Glenn

MAN, you don't understand how it is supposed to work. They *****CAN'T***** use your link! And you wouldn't want them to! Suppose they offered 3 products, you direct people there, and they buy one thing, and now someone directs them to another product that they buy, after visiting their email. Now you get paid because THEY referred? What if your positions were reversed? ALSO, if the customer DIDN'T read the mail first, THEY would get paid ANYWAY!

YOUR code is supposed to be in the COOKIES! Did you CHECK? Did you check on the purchase screen?

Steve

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yommys01

15 years ago

Originally Posted by seasoned

YOUR code is supposed to be in the COOKIES! Did you CHECK? Did you check on the purchase screen?

Steve

You need to know that Clickbank will only award the sale to the last affiliate that referred the customer and if the vendor is using his own link, then you don't get the sale.

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Midas3 Consulting

15 years ago

Originally Posted by yommys01

You need to know that Clickbank will only award the sale to the last affiliate that referred the customer and if the vendor is using his own link, then you don't get the sale.

He understands that, the point we are all making is that the person who moaned isn't saying that the vendor used his own hoplink, purely that he couldnt' see his hoplink in e-mails the Vendor sends out .

Which is to entirely misunderstand how CB works, how hoplinks work and so forth.

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Harvey Segal 15 years ago

Originally Posted by yommys01

You need to know that Clickbank will only award the sale to the last affiliate that referred the customer

That is correct, however

Originally Posted by yommys01

and if the vendor is using his own link, then you don't get the sale.

that may not be correct - it depends upon what you mean by "his own link ".

If the vendor uses his own vendor-id as the affiliate-id in the hoplink

http: //affiliate-id.vendor-id.hop.clickbank.net

then the previous cookie is used and you do get the sale.

If he is not using his vendor-id as the affiliate-id then
this is equivalent to a normal affiliate link and you do
not get the sale.

Harvey
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peetred

15 years ago

I personally have noticed pages not loading on clickbank when I got to check my affiliate links. Even from the clickbank marketplace, sites are just not loading properly through hop links. This concerns me.

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apple87jane

15 years ago

Any warrior who had another affilliate market? Can purpose...Thanks lots!

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Platinum Matt

15 years ago

I love Clickbank...

It's not perfect but no known issues here and I'm doing well over 50+ sales every day.

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Clickbank not Processing Payments For Customers.

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