Hourly vs. Fixed Rate: Where do you Stand?

26 replies
The debate never seems to end in my circle of professional acquaintances. Would you rather be paid for projects based on an hourly or fixed rate?Argue as we may, we never do seem to come to a conclusion. I myself am of the opinion that there is no “right” or “wrong” answer necessarily. That being said, I have met many freelancers that are very passionate about one side or the other.


For those that prefer fixed rates, they will often ask their hourly rate-preferring counterparts why they would ever be excited to trade their time for money. On the other hand, those that prefer hourly contracts wonder why anyone would agree to a project that may end up requiring much more effort than originally anticipated-- effort that would essentially go unpaid.


I personally believe one’s preference for fixed or hourly contracts stems from the way that he or she views work. The individual that sees his or her completed task as product tend to favor fixed rate projects. They feel comfortable pricing a project based on the perceived value that the finished project will bring to the client. Those that see their availability and time as the primary product being offered to the client feel most comfortable billing a client in a similar manner.


Interestingly enough, a couple of close friends of mine recently completed projects that they chose to bill using their preferred method. One, a web designer, typically bills clients a flat rate for projects he completes. Another friend, a graphic designer, prefers to bill hourly. Both recently completed projects where they ended up regretting the billing method that they chose!

My web designer friend recently landed a gig where he was asked to do a complete redesign for an academic organization. He was thrilled when the client agreed to a very high fixed rate for the project. He was anticipating that the project would run somewhere between 3-4 months. In the end, the project ended up taking almost 6 months! After taking a look standard hourly rates in industry, he found he could have very easily made an additional 50% over the course of the project had he chosen to bill hourly.


My graphic designer friend prefers to bill hourly. She has come to expect that clients will ask her for various edits. She offers as many edits as the client asks for as each of these edits is done on the clock. A recent project left her shocked and upset however when the client gladly accepted a project that was done in under a half hour. She ended up selling what she described as an “awesome, professional poster” for less than a quarter of what she would typically make.


All this to say, no billing method is perfect in my opinion. As a developer, I tend to favor flat-rate projects. At the same time, I’m sure I can find freelancers doing similar work that prefer hourly billing.


Which do you prefer and why? Do you have any personal anecdotes that would help me understand your reasoning?


Thanks!
#billing #fixed #freelance #hourly #rate #stand
  • Profile picture of the author topcoder
    Hourly - Customers try to scope creep when you work on a fixed rate..
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    • Profile picture of the author Colton Pomeroy
      Do you have any other methods to prevent scope creep in your projects other than hourly pricing?
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  • Profile picture of the author neshaword
    I definitely give a strong advantage to the fixed price projects. The thing that annoys the most about the hourly rate projects is that you always have to use some kind of a device or tool to track your time. For me this is a creativity killer. Also, I don't feel great when a machine counts the number of mouse clicks or keyboard moves I make. This shouldn't be a good choice for clients either. They never know how much time some job will eventually consume. So, my thumbs up to the fixed prices.
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    • Profile picture of the author Colton Pomeroy
      Originally Posted by neshaword View Post

      I definitely give a strong advantage to the fixed price projects. The thing that annoys the most about the hourly rate projects is that you always have to use some kind of a device or tool to track your time. For me this is a creativity killer. Also, I don't feel great when a machine counts the number of mouse clicks or keyboard moves I make. This shouldn't be a good choice for clients either. They never know how much time some job will eventually consume. So, my thumbs up to the fixed prices.
      Nesha,

      Would you mind explaining how a time clock hinders your creativity?
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  • Profile picture of the author gingerninjas
    Personally, I think fixed rates work for me as my projects are getting bigger and hourly is a little ambiguous and clients may not really know what the true cost may be.

    I provide a clear quote at the beginning of every job so there are no surprises for a client.

    Clients do ask for hourly and I can now and again but prefer fixed rates so I can plan and also so I know exactly what needs to be done.
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    • Profile picture of the author Colton Pomeroy
      Ginger,

      Providing a quote for clients at the beginning of the project is a great way to ensure that there is no price shock. Establishing a clear project scope is another great way to ensure that both parties understand what will be accomplished for the quoted price.

      Great feedback, thanks!
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      • Profile picture of the author Bill Jeffels
        Per project. When I write a sales letter I know how much time I need for research, crafting the sales letter and editing. Copywriters charge on a per project basis.

        Bill

        .
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        • Profile picture of the author Colton Pomeroy
          Originally Posted by Bill Jeffels View Post

          Per project. When I write a sales letter I know how much time I need for research, crafting the sales letter and editing. Copywriters charge on a per project basis.

          Bill

          .
          Bill,

          I've heard similar things about copywriters always charging per project. Great to have another voice in agreement!
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  • Profile picture of the author Rose Anderson
    I always work on a per-project basis. The reason is that the clients I work with prefer that type of pricing.

    Rose
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    • Profile picture of the author Colton Pomeroy
      Originally Posted by Rose Anderson View Post

      I always work on a per-project basis. The reason is that the clients I work with prefer that type of pricing.

      Rose
      Rose,

      Out of curiosity,what kind of work is it that you do?
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      • Profile picture of the author Rose Anderson
        Colton,

        My specialty is ebooks but I also write blog posts and articles.

        Rose
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  • Profile picture of the author Daniel Evans
    I quote according to project, which is an estimate of the amount of hours it will take and how much I'm likely to be personally interested in what's involved.

    With that said, I do offer flat rate services in some instances, because in some circumstances people just want a clear, flat rate.
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    • Profile picture of the author Colton Pomeroy
      Originally Posted by Daniel Evans View Post

      I quote according to project, which is an estimate of the amount of hours it will take and how much I'm likely to be personally interested in what's involved.

      With that said, I do offer flat rate services in some instances, because in some circumstances people just want a clear, flat rate.
      Daniel,

      I also have found myself adjusting rates according to how much I will enjoy the project. Makes us a little weaker when negotiating, but in the end, making a living wage doing something we enjoy is really the dream, isn't it?

      Thanks for the thoughtful response,

      Colton
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  • Profile picture of the author Nico Puegher
    I had a bad experience with fixed rate because when you finish your work they always want more, changes and you end up wasting 2 weeks more for the same price just because of the client being absurd.

    Now, when you have an hourly rate, for some miracle they don't ask for shit anymore and they are pretty happy with your job, not wasting any of your valuable time and if they need something else, great! You keep doing more money.
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    • Profile picture of the author Colton Pomeroy
      Originally Posted by Nico Puegher View Post

      I had a bad experience with fixed rate because when you finish your work they always want more, changes and you end up wasting 2 weeks more for the same price just because of the client being absurd.

      Now, when you have an hourly rate, for some miracle they don't ask for shit anymore and they are pretty happy with your job, not wasting any of your valuable time and if they need something else, great! You keep doing more money.
      Nico,

      Your problem sounds similar to my graphic designer friend's. Hourly projects can definitely be a two-edged sword. While it is always frustrating when a project ends up making us less than we expected, it's always nice to have the client leave happy!

      Colton
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  • Profile picture of the author blackli0n
    Fixed rate when you know exactly what the task is. Hourly when you don't. For a new customer, you can establish a generous fixed rate to start off and it flows into an hourly rate for everything out of the initial scope. You'll notice they become so much more agreeable when things are set up like that.
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    • Profile picture of the author Colton Pomeroy
      Originally Posted by blackli0n View Post

      Fixed rate when you know exactly what the task is. Hourly when you don't. For a new customer, you can establish a generous fixed rate to start off and it flows into an hourly rate for everything out of the initial scope. You'll notice they become so much more agreeable when things are set up like that.
      blackli0n,

      Initial project scope is so important. In situations where a solid project scope is established, I personally believe that a fixed rate is almost always the way to go. The project scope allows both the client and the contractor to come to an agreement on the value of the product that will be delivered per the agreement.

      I love the idea of charging an hourly rate when the client's requests start sneaking outside of the scope. What kind of rate do you typically charge in these situations compared to what you're making hourly based on your fixed rate?

      Thanks in advance,

      Colton
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  • Profile picture of the author zdebx
    As a customer, I prefer per project pricing as well.

    When you request a quote from someone for a project, you expect that person to calculate time required for the work to be completed, so then you'll get an approximate estimate for all the costs.

    Doing work on hourly basis is kind of similar to a normal job. I thought we all are trying to get away from that as far as possible?
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    • Profile picture of the author Colton Pomeroy
      Originally Posted by zdebx View Post

      As a customer, I prefer per project pricing as well.

      When you request a quote from someone for a project, you expect that person to calculate time required for the work to be completed, so then you'll get an approximate estimate for all the costs.

      Doing work on hourly basis is kind of similar to a normal job. I thought we all are trying to get away from that as far as possible?
      zdex,

      Great to get a response from the client perspective. I've always assumed that clients would prefer the fixed-rate project so they can budget appropriately, as opposed to an ambiguous hourly rate.

      As far as hourly being "similar to a normal job", I agree 100%. I really dislike working hourly projects for this reason. I've always been taught to price according to the value that you are providing to the client.

      Working for an hourly rate always feels like selling your time as opposed to selling a finished project.

      Thanks for the great feedback,

      Colton
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    • Profile picture of the author Nico Puegher
      Originally Posted by zdebx View Post

      As a customer, I prefer per project pricing as well.

      When you request a quote from someone for a project, you expect that person to calculate time required for the work to be completed, so then you'll get an approximate estimate for all the costs.

      Doing work on hourly basis is kind of similar to a normal job. I thought we all are trying to get away from that as far as possible?
      But that's exactly how people got ****ed. He can say 15hs but after it's done you want 50 changes, and that's wasn't included in the 15hs (maybe 5 changes, not 50), then it's time to work for free.

      Good clients will pay a little more for the extra hours but most of them will not give a **** and they love a fixed price because they spend less money.

      Then, all the competition change their own values to adapt to this bullshit, that's why all kind of small jobs are super cheap with lots of competition and that leads to a poor quality and people fighting to get those stupid clients.

      I am not saying you are one of them but if you are the good client who pay for the extra hours, you're fine.
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  • Profile picture of the author Chris-
    From the point of view of someone hiring outsource workers, I only post fixed-price jobs.

    The reason is that I don't know anyone in the world who won't work slower if they know that doing so will make them more money.

    Plus, with fixed-price jobs it's typically easier to break down the job into Milestones, so you can better keep track of progress, and also avoid losing money when the worker says they have done the job so insist on being paid, but you find that what they've done doesn't work at all so you refuse to pay . . . outsource sites can insist that you pay, even when you get zero value. But if you break the job down into smaller MileStones, you only deposit the Milestone payment (not the full amount) into escrow, so you have much less to lose.

    Chris
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  • Profile picture of the author Brent Stangel
    I don't sell services but I buy them.

    The kid who mows my lawn gets hourly. The people who I use for digital material get fixed.

    Do you know why?
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    • Profile picture of the author Colton Pomeroy
      Originally Posted by Brent Stangel View Post

      I don't sell services but I buy them.

      The kid who mows my lawn gets hourly. The people who I use for digital material get fixed.

      Do you know why?
      Why is that, Brent?
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  • Profile picture of the author neiliusmaximus
    I feel that payment for my work should be based on the value it brings to my client, so for me a fixed rate is standard. One reason for this is that quality or value isn't always connected so strongly to time, as in one of OP's examples - I simply don't want to end up in a position where my client makes a load of money from work that I sold for very little! That said, I don't always stick to that rigidly, it depends on the project and client. Even when I do, I'm as clear as I possibly can be that I will charge extra for any unreasonable extension of the project.
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  • Profile picture of the author martbost
    I try to provide a statement of work (SOW) that incorporates variances and assumptions on the project. Depending on the complexity of the project, I might charge a fixed rate if it is an established client and I have clear project requirements.

    In the event that it is a campaign or marketing project, I will factor in fixed costs with the hourly rate being applicable if there is scope creep or deviation from the engagement. I do provide disclaimers that hourly accruals will not occur without first receiving approval in writing before proceeding.

    Back to your original point in the thread, there is no right or wrong answer or solution in my opinion. It does depend on the project.

    I do, however, adjust my rates, depending on what type of service I am providing.

    Thanks
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  • Profile picture of the author luciesmazanska
    There’s no universal answer. There may be certain situations in which one method makes more sense over the other. Sometimes you and your client might decide on a hybrid approach — for example, charging by the hour but agreeing to a cap (a fixed upper limit). Consider the following items:
    1) Experience - How quickly can you complete tasks and how good are you at estimating the level of effort that a job will require?
    2) Type of Project – How involved is the project? How long will it last? What skills will it involve?
    3) Personal Preference – How organized are you? What’s your comfort level with risk? How many other projects do you have on your plate?
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