1and1 unwanted billing issues? How to delete payment method?

8 replies
Almost 1 year ago, I purchased a few domains using 1and1 .com.
That time i was need a few domain as less as possible because of my developing work. Thus, i purchased few .info or .net domain. In 1and1 i found that they charge only 0.99 for each domain. So, i purchased few and most of them not use.
I did set up of auto renewal off because i don't want to renew any of those domain.
Today, from 1and1 have sent me an email that they will charge $104.93.(I guess 7 domain fee although i purchased more domain).

But, how they can charge where i setup auto renewal off?
I did not use my credit card their. I used only paypal for each domain purchase.
Interestingly, I did not click on their subscription agreement. I just selected domain and purchased through paypal login each time.(No auto payment as far as i remember).

A few hours ago, i checked my paypal account and i have not seen any subscription with 1and1.(Please someone tell me how to make sure that i am not subscribed with 1and1).

So, if i do not have any subscription then can they cut my paypal balance automatically?

Moreover, i had two contract with 1and1 and for safety i have Cancelled the entire contract.
So, will i face any hassle after those action or need to take any other action?


#1and1 #billing #delete #issues #method #payment #unwanted
  • Profile picture of the author EugeneWHZ
    If you do not see any subscriptions with them on your PayPal and your 1&1 account - you can relax. Just contact the company to make sure that from their end you do not have any active subscriptions.
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    • Profile picture of the author Biccinnomanus
      Originally Posted by EugeneWHZ View Post

      If you do not see any subscriptions with them on your PayPal and your 1&1 account - you can relax. Just contact the company to make sure that from their end you do not have any active subscriptions.
      Thanks for confirmation. Now, i can feel safe
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  • Profile picture of the author agmccall
    Why are you posting at a marketing forum, why are you not just contacting 1and1, don't you think that would make more sense

    al
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    "Opportunity is missed by most people because it is dressed in overalls and looks like work." Thomas Edison

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  • Profile picture of the author Kay King
    .(Please someone tell me how to make sure that i am not subscribed with 1and1).
    If you go into your account and select "manage your domains" you can following links to cancel the package entirely or individual domains....

    NOTE: be certain to select "end of contract" as the auto selection is "end of contract + 1 year" - a bit sneaky.

    Don't forget - after you have cancelled you MUST confirm through the email they send you. If you do not confirm by clicking on the email link - domains are not canceled.

    If you can't figure it out - call 1and1 or use their support desk. No one here can fix it for you.
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    Dear April: I don't want any trouble from you.
    January was long, February was iffy, March was a freaking dumpster fire.
    So sit down, be quiet, and don't touch anything.
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    • Profile picture of the author Biccinnomanus
      Originally Posted by Kay King View Post

      If you go into your account and select "manage your domains" you can following links to cancel the package entirely or individual domains....

      NOTE: be certain to select "end of contract" as the auto selection is "end of contract + 1 year" - a bit sneaky.

      Don't forget - after you have cancelled you MUST confirm through the email they send you. If you do not confirm by clicking on the email link - domains are not canceled.

      If you can't figure it out - call 1and1 or use their support desk. No one here can fix it for you.
      I have cancelled everything a few hours ago.
      I guess i have successfully end the all contract with 1and1. And now i unable to login my 1and1 account. I read lot of articles that they trap the user and cut lot of fees illegally. Thus, i was afraid.
      If they have not any access directly with my paypal account then i can feel safe that they cannot cut any unwanted fees.
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  • Profile picture of the author PPG19
    Within you PayPal account you can go to "preapproved payments". If you see 1and1 there you can click "cancel" and rest assured your account won't be charged.
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    • Profile picture of the author Biccinnomanus
      [DELETED]
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    • Profile picture of the author celente
      Originally Posted by PPG19 View Post

      Within you PayPal account you can go to "preapproved payments". If you see 1and1 there you can click "cancel" and rest assured your account won't be charged.
      yes 99% of the time this will work.

      Plus people must know when you ring up paypal, they are so helpful.

      Might be me only, but they seemed to actually have smart people on the phone these days. LOL
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  • Profile picture of the author Kay King
    And now i unable to login my 1and1 account.
    If your acct is canceled - you can't log in because you no longer have an acct.

    I've never had a problem with domains registered through 1and1. Just canceled a few individual domains a couple weeks ago - no problem at all.
    Signature
    Saving one dog will not change the world - but the world changes forever for that one dog
    ***
    Dear April: I don't want any trouble from you.
    January was long, February was iffy, March was a freaking dumpster fire.
    So sit down, be quiet, and don't touch anything.
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