Problems hosting my digital product... I need help.

gotcha · 09-15-2009, 01:39 PM

I was not sure what section to post this in.

I have a digital product I am selling. My host is Hostgator. I have made many sales so far however a few people have emailed me saying the .ZIP file is corrupt.

So I logged into my FTP Hostgator account with my FTP client and downloaded the file to my computer. I determined the file is not corrupt.

So I then went to my websites product download page and started to download the product to my computer using the same link customers would use to download my product.

My computer starts downloading the file from my website and my firefox browers tells me the file is completely downloaded. However when I go to open the .ZIP file I am told the file is corrupt or incomplete. I tried this many times and the problem still continues. I know for certain the link is not broken and the file on the web host is good.

What can I do to fix this?

Lou Diamond · 09-15-2009, 01:45 PM

Hello,
I would use ejunkie in this case,it will be hosted on their server.

LudwigReithofer · 09-15-2009, 01:48 PM

The Download manager of the new Firefox Version is Buggy.
Please try another Browser - Opera or IE.

Tracy Yates · 09-15-2009, 01:54 PM

Maybe try rezipping the file into a completely new .zip file and then reuploading over the existing one and testing again.

That might work, but no guarantees. BTW what are you using to FTP?

Tracy

BlueSquares · 09-15-2009, 02:07 PM

You might be FTP'ing in the wrong mode. If it's in ASCII mode, it'll upload corrupt. Change it to Binary or Auto.

09-15-2009, 01:39 PM	#1
gotcha Warrior Member Join Date: Feb 2009 Posts: 19 Thanks: 0 Thanked 0 Times in 0 Posts	Problems hosting my digital product... I need help. I was not sure what section to post this in. I have a digital product I am selling. My host is Hostgator. I have made many sales so far however a few people have emailed me saying the .ZIP file is corrupt. So I logged into my FTP Hostgator account with my FTP client and downloaded the file to my computer. I determined the file is not corrupt. So I then went to my websites product download page and started to download the product to my computer using the same link customers would use to download my product. My computer starts downloading the file from my website and my firefox browers tells me the file is completely downloaded. However when I go to open the .ZIP file I am told the file is corrupt or incomplete. I tried this many times and the problem still continues. I know for certain the link is not broken and the file on the web host is good. What can I do to fix this?

09-15-2009, 01:45 PM	#2
Lou Diamond Advanced Warrior Join Date: Aug 2002 Location: Long Island N.Y. Posts: 756 Thanks: 9 Thanked 78 Times in 27 Posts	Re: Problems hosting my digital product... I need help. Hello, I would use ejunkie in this case,it will be hosted on their server.
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09-15-2009, 01:48 PM	#3
LudwigReithofer Warrior Member War Room Member Join Date: Feb 2009 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Problems hosting my digital product... I need help. The Download manager of the new Firefox Version is Buggy. Please try another Browser - Opera or IE.

09-15-2009, 01:54 PM	#4
Tracy Yates Senior Warrior Member War Room Member Join Date: Oct 2003 Location: Columbus, OH Posts: 1,531 Thanks: 77 Thanked 37 Times in 22 Posts Social Networking Contact Info	Re: Problems hosting my digital product... I need help. Maybe try rezipping the file into a completely new .zip file and then reuploading over the existing one and testing again. That might work, but no guarantees. BTW what are you using to FTP? Tracy
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09-15-2009, 02:07 PM	#5
BlueSquares Senior Warrior Member War Room Member Join Date: May 2008 Location: South Florida Posts: 1,822 Blog Entries: 1 Thanks: 105 Thanked 377 Times in 167 Posts	Re: Problems hosting my digital product... I need help. You might be FTP'ing in the wrong mode. If it's in ASCII mode, it'll upload corrupt. Change it to Binary or Auto.
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