Muddled/Confused Delavo/Fantasos User Here...

Thanks for asking the questions. Delavo has been on my back burner because of these issues.

I await any answers to your questions.

Kenneth,

Delavo was promoted as a free product, but was clear (more or less) that it was a streamlined (read cut down) version of Fantasos. I grabbed a copy.

The problem is that once it came out, then the emails about 'modules' started coming, that were for increased functionality. To me, it looked like these modules were features that were already in Fantasos. I may be wrong.

Either way, the modules have to be purchased.

I wanted to see what it would do, but dumped it when that happened.

Is it possible to reinstall Fantasos?

Thanks,

John

I stuck with Fatasos and, by the sound of it, that
was probably a good decision. I've yet to discover
what Delavo offers that I don't already have.

John

Hi Kennet

About transition from Fantasos to Delavo: there have been messages sent from John about v1.18 plugins package that brings Delavo at the same level as last version of Fantasos (v1.18). I don't know how you might have missed it, but the messages were sent out. But you still can get this package if you visit this url: www.delavo.com/news.

To John Burnette:

If you have followed the lunch of Delavo, you might know the reason behind this script. If not, please visit this url (not an affiliate link):

Delaverian Marketing

This should answer maxitman's question, assuming he knows what Fantasos and Delavo are. (Or he might ignore my post and continue to ask: "Who is this Delavo anyway?")

Thanks

Dritan

You need to initially get the F1.18 pack. That gives you EVERYTHING you had in the last version of Fantasos. If I remember correctly, the F1.18 pack is free to full existing Fantasos owners. Best to check that on their forum.

I upgraded to Delavo, got the F1.18 pack, and also got a lot of the extra new plugins.

I might not agree with everything that John does, nor like some of the ways he does it, but, as far as I am concerned, I am yet to see ANYTHING offer everything that Fantasos/Delavo offers.

Spend the time to learn everything it has to offer, go through the learning curve, and I can promise you that by the end.... You'll wonder how you ever lived without it!

Kenneth, I'm confused as well if that helps you.

I logged into my account for Delavo and got all the menus needed or so it seemed. I wanted to contact support, so I followed the link. I put in name and password to be told it is incorrect, go back to the main menu and find it. I did, and this time did a copy and paste. Nothing doing, can't log a support ticket because I can't log into the support area with the name and password.

Decided it isn't worth the time and hassle, so quit. If you find the answer let me know.

Delavo is THE best and most complete software for centralizing all your internet marketing or online business.

John Delavera, the creator, has gone through great lengths to make it easy and simple to start using it fromt he get go, not only that, he was giving away the core (which is more than enough for ANY ONE STARTING OUT) and free manuals and videos teaching anyone how to use it.

I can tell you that although it might sound complex and maybe look complex to use, with the manuals and videos you can learn how to perform any task in a couple of minutes.

It makes no sense at all having any other program, with Delavo you will protect your membership sites, your thank you or download pages, all your customers and affiliates, run unlimited number of affiliate programs, have unlimited number of products, One Time Offers... the list goes on and on.

I know others have tried to come up with programs that do part of what Delavo does, or that claim to do the same, but to be honest, no one has invested so much money into it as John has, and he really has put a lot of brain power to make it simply the best there is.

Anyone starting out should get it, it is best to start with the best (and yes, this is my humble opinion), and eventually if you feel you have grown to use some of the plugins, then you could buy them, they will save you time and allow you to do more, YET THEY ARE NOT FORCED upon you, as I said, Delavo is fully functional from the get go.

What ever you do, if you decide to use Delavo or ANY OTHER program or subscription, PLEASE make sure not to use msn, hotmail, yahoo or AOL email addresses since you will lose most of the communications from the people you are getting a product or service from, this can make you feel frustrated or even feel confused.

I hope this helps you with your understanding of what Delavo is.
Nathan Romano

Yes you are missing something, John gave customers like you a free upgrade on the plugins also, you might have not received the email, you should create a ticket at the turbo helpdesk, I am sure John will help you out.

Also, As you said, I do not think this is the proper place to ask for Delavo support.

Nathan Romano

Hi Kenneth,

Congratulations on only now being confused. Very admirable.

These things have confused me from day one.

I bought the first versions of JVM and upgraded to Fantasos.

I got the best help one could imagine from John personally, I got help from his support staff, they even installed it for me and fixed it when I messed it up. However, I just stayed confused.

I can't imagine better customer service, I just got embarrassed to keep going back. When I say headache I mean Literally, my head hurt then and hurts now just thinking about it.

It's PayPal buttons and password protected sites and forums for me. O yea, I can install WP.

Some of us have it and some of us don't. LOL I hope you find the answers you are looking for.

George Wright EDIT: P.S. and e-junkie

Kenneth,

I think Richelo is right... you just need to bring your Delavo installation up to the level of your Fantasos installation. To do this, you just need to install the 1.18 Plugin pack that was / is available for all Fantasos owners. And Dritan is correct in that you can learn more about this at http://delavo.com/news/.

But, in this case, it might be easiest for you to use : Contact and get some help.

Delavo is a great package, and there is no need to get frustrated. As there are tremendous options available for FREE assistance.

Just a couple of thoughts... :-)

Dennis

I have JVM, how do you download Delavo? I signed up for the notificationlist, but so far no emails.

John

This is interesting to read ...

And I got slammed for dissing the support and migrating to another system. LOL

Seems I'm not alone.

Kirk

Agreed Sonja,

I apologize. I was so frustrated it still gets to me. Won't get into it again.

These issues are different and things may have changed since.

The developer puts out a technically solid product and I have no issues with it operationally. As a matter of fact, I wish my issues with understanding "how to's" could have been solved, as I honestly wanted to stay with the product.

Kirk

John

I am an ambassoder for Delavo and can give you a license if you want. Please PM me if you want a license and I will send you the info.

Donna

Thank you all who responded with further info, both pros and cons (and commiseration )

Thanks especially to those who provided informative answers without a condescending high-and-mighty attitude and without feeling a need to defend the product because they saw clearly that it was just a question and not an attack on it, its creator and/or its support community.

John, the support, videos and PDF are free, not to mention the help from Delavo community of users (I guess, being a Fantasos owner - you already know about this). About the fee of $247.00 this is for technical issues - if you are not tech savvy, so that you can take care of this issues by yourself. And I think this is fair: someone working on the back end of your Delavo to resolve any tech issue you might have, should be compensated for the work done, which is not an easy job (if we consider the responsibility that comes with it). Believe me, I have an extensive work with databases and scripts and I know this...

I would say yes and no: in theory, yes, but in the case of Delavo, this is an extremely easy follow step-by-step procedure (can't remember how many steps, but it was really quick: not more than a couple of minutes.

Again: yes and no. And again, in theory, yes, but practically, this is not a difficult task, if you follow the instructions (video / PDFs) and in case of disasters (I have not heard of any for Delavo, other than the ones caused by owners/users, working on the areas they shouldn't have to). Btw, I guess, you do a periodic backup of your MySQL databases, not only Fantasos which is done by enabling the cron jobs on your hosting account.

That is the beauty of Delavo: it is tailored according to the owner's needs; and this is how Delavo was born - it was given away for free so that marketres that could not afford Fantasos, could take advantage of it. If a marketer, owner of Delavo, needs some additional functionality, then he has to pay for plugin(s). And what's most interesting, this plan was made available from the start, so that everybody involved, knew about it (delaverianmarketing.com/about). In case of updating from Fantasos to Delavo, you will not loose any current functionality, assuming that you will get v1.18 package of plugins that will make your newly installed Delavo the same as Fantasos.

Please note, by my comments, I am not trying to convenience you to get Delavo, that is just my opinion.

Hope it helps.

All the best

Dritan

Martin

You do not know what the issues have been with these people that you suggest John hire. But I can tell you that in one instance in particular the person severly abused the support offered and therefore I, as well as several others, refused to spend hours every day answering questions easily found in manauls.

Donna

So Let me get this straight.

If I can dig up my old copy of JVM that is buried on my hard drive somewhere and If I install it, it will still work and I'll be entitled to some upgrades?

Just asking,

George Wright

George

You can get the core Delavo for free. You cannot get v1.18 plug-in at no charge.

Donna

Again, Confusion says: which is which, now?

OK,

So if i am following this correctly, then you have those that love JVM/Fantasos/Delavo and those that don't, but I think that the point of Kenneth's question was answered quite well. There are a lot of people that don't understand how to set it up and/or how to use it. Face it, there's a very steep learning curve to it.

It's great that there is all the videos, workshops, support system, PDFs, etc., but it seems that all that would point to it not being very user friendly. Any software/script is only as good as the ability that people/users have to put it into action.

Don't get me wrong, I think John did a brillant job on JVM and Fantasos (haven't installed Delavo), but I found there were too many people that were overwhelmed with using it. Doesn't mean it's not a great script, only means it may lack some user friendliness. I know quite a few dumped it for something simpler to use.

One issue I did have with Delavo was the way it was presented. When the pre-launch was underway, it was made to appear that the next generation of JVM->Fantasos woudl be so simple "that even your grandma could use it". And it being FREE made it even better.

Now, think about this for a second.

How were people going to be able to get the next generation of a $3000(?) script for FREE? You know, 'if it sounds too good...'.

So why would anyone be surprised of the packaging of the modules at a price. It's great that existing users of Fantasos get it for FREE, but I know a lot of people felt 'taken' when that little tidbit of info came out. I would be the first to say "if it's free, it's for me", but I am not gullible.

Personally I think John did a brilliant bit of marketing on rolling it out, but like Kenneth stated as he started this thread, he was very confused. So were a lot of others.

Maybe a lesson to be learned?

Thanks,

John

Speaking of muddled and confused..Kenneth

If I were a Web Research Anaylst I would just Google "Delavo" and get the answers..

Image A World With No Loops..

Mike

p.s. Go ahead Google "Delavo" #2, #4

Ah, yes. Touche. I'd already spent my time getting familiar with JVM and then Fantasos. So I knew how it worked, basically. Not expert, mind you, but enough to set up products and memberships, etc.

Then came the announcement ala "so easy grandma can use it" and I thought it was just like Fantasos, with all the whistles in it but so easy to use that, well, my grandma could use it. Never expected that the whistles would be gone (and my grandma had no teeth, so the couldn't whistle very well)

Sigh...

Kenneth

If you did not have Fantasos, only JV Manager, then you cannot get the v1.18 plug-in at no charge. I f you had Fantasos then you can get the plug-in as part of your upgrade.

And John repeatedly said that he took out as much as possible from Fantasos so that it would be easier to use.

Again, there were free hands on workshops, free consultations, etc. for a full 3 months after Delavo was launched. So there was plenty of support offered. But not many people took advantage of what was offered and if they had, it would have cleared up a lot of confusion and made Delavo very simple to learn.

The manuals are step by step with tons of screenshots. So I am wondering if anyone that thinks Delavo is "hard" even downloaded the manuals or watched the videos. How many attended a hands on workshop and how many took advantage of the free 1 on 1 Skype consults.

Donna

Donna,

Thank you for providing one of the straighter/clearer answer. Now we can move somewhere. One last question and then I think I'm gonna close this thread: my last installation before upgrading/downgrading to Delavo was v 1.17. I tried to re-install that from my database back up but failed so am now with Delavo.

As an owner of Fantasos v 1.17, I assumed I am entitled to the free upgrade/plugins? How may I get them? Through support? Would/could you help me flag it at their helpdesk?

Thanks.

Kenneth

To anyone selling, or promoting, a complex
product...

1. Just because you've invested the time to
learn your product inside out doesn't mean
your potential customer has either the time
or the inclination to follow in your footsteps.

2. You may not think your product is complex.
However, you're familiar with it. You're likely
to have learned more about the product as
it's grown.

3. Step back from selling and promoting and
examine your process fromyour customer's
perpective. Pretend you know nothing about
your product and start from the beginning of
your sales process.

4. Instead of getting all defensive about any
negative comments or criticism of your product,
take it on board. Investigate the potential
problem areas and, if appropriate, improve the
process.

5. When you respond to such feedback in a
public forum, respond to all the issues raised.
Don't cherry pick the feedback just because it
suits you. After all, those potential customers
may have spotted something that you may
have missed.

John

Perhaphs some advice needs to be given to Kenneth Tang

Instead of posting muddled and confused on a public forum he should use the forum for support of the product.

Then you knew where the Fantasos forum is? Correct

I don't recall seeing you ask any questions. Nor someothers here..

Mike

Perhaps it might be to everyone's benefit for some of you to directly contact John and let him know exactly what your issues are with the customer support system and his product in general.

If enough people go to him directly and let him know, in a respectful manner, that it is more the disrespect given by some of the support staff more than the product itself that caused you to use another solution then perhaps he might get the picture and cut the dead weight that is causing ill will towards his product.

It seems every conversation like this that appears here boils down to rude support staff who talk down to customers instead of taking the time to really understand their issues. This shouldn't be allowed to happen and perhaps if enough people contact John directly he might understand that he needs to make some changes.

At least 3 people on this thread alone have said they went with another product not because of John's products not doing the job but because of the level of support they recieved. John needs to get with the program here and realize that he has people associated with his products that are turning people away from his business.