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If not offering a money back guarantee...

by mrdeflation
4 replies
Do I have to say so on the landing page or checkout?

I would assume that if I am checking out on a page with no guarantee symbol or text that would indicate such then the digital purchase is not available for a refund.
#back #guarantee #money #offering
  • Profile picture of the author Mark Singletary
    Many consumers assume there is a refund available. They don't know enough to think otherwise. Why wouldn't you make it clear or do you think the truth would scare people off?

    Either way - text or no text - they can get a refund by doing a chargeback.

    Mark
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    • Profile picture of the author mrdeflation
      Originally Posted by Mark Singletary View Post

      Many consumers assume there is a refund available. They don't know enough to think otherwise. Why wouldn't you make it clear or do you think the truth would scare people off?

      Either way - text or no text - they can get a refund by doing a chargeback.

      Mark
      Because my audience likes to steal, lie and get digital products for free.

      Was just wondering the actual TOS policies when charging customers.

      We have our sales/refund policy listed under terms & conditions but not written all over our sales pages and checkout page.


      thanks
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      • Profile picture of the author mrgoe
        Originally Posted by mrdeflation View Post

        Because my audience likes to steal, lie and get digital products for free.

        Was just wondering the actual TOS policies when charging customers.

        We have our sales/refund policy listed under terms & conditions but not written all over our sales pages and checkout page.


        thanks
        As Mark tried to explain, people still can get a refund. And if you`re dealing with a shady group of buyers, then they probably know exactly how to request a refund with or without your permission. Change niche, or prepare to deal with chargebacks. Either way, write the no refund part as visible as possible, it can't hurt
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        Worked as a senior editor on ThePricer.org, experienced in financial topics
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  • Profile picture of the author ryanbiddulph
    I don't offering a money back clause, and do not say so with most products. I do however say "all sales are final" on my services page. The difference? Big digital storefronts handle the shopping cart stuff for the products, and I am the shopping cart for the services.

    Whatever you feel clear on. Takes a few seconds to add a clause if it helps you sleep better at night.

    Ryan
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    Ryan Biddulph helps you to be a successful blogger with his courses, manuals and blog at Blogging From Paradise
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