Turbo Membership Now Has Two Levels? How Do I Submit A Helpdesk Ticket?

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I love John Delavera.

Even though I think his IQ must be at least 40 points above mine (and mine is no grounder...). They say people who have that many IQ points on you understand the world differently enough, and speak differently enough -- that you can't understand them.

Sorry, John. Most of the time I just don't understand. I've always figured it's because you are too brainy. (And that's real compliment coming from me, because I've been told I wasn't short-changed in the department. Other departments, like looks, sadly, yes. But not in working gray matter.)

I've been a member of TM since I don't know when.

After a long time away from logging in -- hopefully collecting my thousands of turbo vault points every month (which number in the 10s of thousands now -- I think I'm trying for 6 figures, LOL.) -- and knowing that I'll have to plead my case to Ed the support man to collect them back for me since I haven't logged in to the vault for over 3 months -- I try to log in.

I have, over the years, become at home with the TM sales page, the rather different way to log into my TM account, etc.

But now I'm lost.

I managed to log into Delavo.

That's about it.

I have all my logins in Roboform, of course. And they don't seem to be recognizing most of these logins in my account. So i can't get in.

So I went to submit a helpdesk ticket. Okay, maybe I didn't get enough sleep last night. But it seems to me that I have to provide an already known username and password to submit a ticket.

"Knock, knock, knock on heaven's door..."

Sigh.

Can someone return me to TM sanity?

I tried finding "TurboReferrer" on the forum, but alas, I guess he changed his name. Probably to something sensible, like, oh, John Delavera.

But, also, rather than bother the Big Guy -- maybe someone can point me in the direction of getting thru "Heaven's Gate" (no, wait, not THAT Heaven's Gate....)

Help.

Anyone.

Please.

Thank you!

Thank you thank you thank you.

I want my many-numbered membership area page again, familiar ground.

S.O.S.

Thanks again.

Going down again for the 3rd time. (Oh I hope not.)

Sorry. I'm being silly. Not enough sleep last night....

Glarg....Bubble...Gasp....

[SuzanneH]

There's a support e-mail address on this page...

The Internet Company - Powered by Kayako SupportSuite Help Desk Software

And, yes, requiring people to have their username/password to submit a ticket doesn't help when you've lost your password! LOL! Most help desks that I see allow you to create a ticket without one...

Suzanne

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y'know, it's embarrassing, as a top script wrangler, to not be able to figure stuff like this.

THANKS, Suzanne.

This looks like a post that should be heavily bookmarked by anyone who uses any of John's products.

Well, and it's not so much that I've LOST my password -- it's like, which of the multitude of TM logins (that no longer are attached to their login pages thru Roboform because the URLs have changed...sigh.) am I supposed to use?

ahhhhh....those years of products just waiting for me....I feel like I can see the pot of gold at the end of the rainbow...I KNOW it's there....I can nearly touch/feel/taste it....

As a voice crying in the darkness (yes, I know the correct quote is wilderness -- but I should not think I am worthy to tie that man's sandals, let alone quote him.)

I shall report back...I'm leaving a trail of crumbs so I can be sure to get back...

Live JoyFully!

Judy

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That Big Red Button is tempting...LOL.

Maybe I'll just wait (will it be waiting in vain, though?) for the online help to return from being offline....

Or see if I can coax RF to give me my password. Or use the password recovery mechanism suggested on that page.

Live JoyFully!

Judy

PS -- I think having to learn how to use something called "Conversion Chicken" is affecting my brain cells. I have mad chicken disease or something. (yes, I KNOW it's mad cow...sheesh!)

[SuzanneH]

I slept well last night, so that's probably why I found it! Ha!

Suzanne

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interesting. logging in (or so it seems) turns "offline help" into "online help" -- except I'm still waiting for an operator.

I like the online help like Hostgator has -- at least I can get a head start on explaining my problem while waiting for the operator.

sigh. No place to type there, so you get me typing here instead. Lucky youse.

So while I'm waiting ... at least 4 "an operator will be with you shortly" phrases appear.

Now I go back and I'm told my search phrase wasn't found. (???)

And go back and it tells me the online support is offline. (???)

This seems to be dying for an "Alice Through The Looking Glass" rendition....

Did I take the red or the blue pill? Must be the purple one.

[NgYeoNam]

Hi Judy,

You can reach TM Live Support NOW if you go to The Internet Company - Powered by Kayako SupportSuite Help Desk Software and click on "Live Support"

Ng Yeo Nam

[SharynP]

Just email Ed direct to get your keys back
Shaz

[dlwalsh]

Hi Judy

Was Ng able to help you? If not, PM me your email addy and I will give to ED so he can help you.

Donna