Amazon Marketplace Question.

tomw · 09-27-2009, 11:33 AM

A young 14 year old relative of mine has a little Amazon Marketplace business going. He recently had an issue where he sold a video game and about a month after the transaction, the buyer put in something called an AtoZ Claim, insisting that he had never received it.

However, upon further investigation, it transpired that the purchaser was selling the game on the exact same marketplace under the same username. It was subsequently sold.

Despite young Charles' protestations, Amazon awarded a refund to the customer because as they put it, the merchant could not supply a shipping tracking code and, as such, there was no proof of delivery.

However, as far as I am aware and in the UK at least, tracking codes are only given with premium shipping services such as recorded or special delivery from the Royal Mail or ParcelForce, for example.

Amazon do not give the option for customers to select premium shipping services at all. As such, a merchant cannot offer them and therefore cannot obtain a tracking code.

So how is a merchant able to protect themselves from such claims and how are they able to fulfil Amazon's criteria in the event of them?

It seems like a totally unfair position to me.

Can anyone shed any light on this?

Thanks in advance,

Tom

IdeaLady · 09-27-2009, 01:10 PM

In the U.S., you can get a tracking number with Media Mail service. That is an inexpensive way to ship books, DVDs and other media.

On the Royal Mail site, they mention a Recorded Signed For service that is available with first or second class mail. That might work for Charles.

09-27-2009, 11:33 AM	#1
tomw Advanced Warrior War Room Member Join Date: Sep 2007 Location: Right Here ----> Posts: 973 Blog Entries: 1 Thanks: 511 Thanked 325 Times in 162 Posts	Amazon Marketplace Question. A young 14 year old relative of mine has a little Amazon Marketplace business going. He recently had an issue where he sold a video game and about a month after the transaction, the buyer put in something called an AtoZ Claim, insisting that he had never received it. However, upon further investigation, it transpired that the purchaser was selling the game on the exact same marketplace under the same username. It was subsequently sold. Despite young Charles' protestations, Amazon awarded a refund to the customer because as they put it, the merchant could not supply a shipping tracking code and, as such, there was no proof of delivery. However, as far as I am aware and in the UK at least, tracking codes are only given with premium shipping services such as recorded or special delivery from the Royal Mail or ParcelForce, for example. Amazon do not give the option for customers to select premium shipping services at all. As such, a merchant cannot offer them and therefore cannot obtain a tracking code. So how is a merchant able to protect themselves from such claims and how are they able to fulfil Amazon's criteria in the event of them? It seems like a totally unfair position to me. Can anyone shed any light on this? Thanks in advance, Tom
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09-27-2009, 01:10 PM	#2
IdeaLady HyperActive Warrior War Room Member Join Date: Dec 2008 Location: Houston, TX Posts: 194 Thanks: 21 Thanked 78 Times in 58 Posts Social Networking	Re: Amazon Marketplace Question. In the U.S., you can get a tracking number with Media Mail service. That is an inexpensive way to ship books, DVDs and other media. On the Royal Mail site, they mention a Recorded Signed For service that is available with first or second class mail. That might work for Charles.
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