Customer Database Software - Need an Internet and Mail Order solution

Hi,

One of our businesses takes orders online and via the telephone for physical products we sell.

As this gets bigger, the demands for better systems is increasing.

We want to develop or purchase some kind of customer database which helps us keep track of our customers and helps us generate things like shipping documents and invoices etc.

About 40% of our orders come in via the telephone and the rest via an email notification with encrypted payment information.

So as you can see there is a certain amount of manual work to keep track of it all. As well as there being the need to manually enter data into a database, I want to find a simple way to automate as much as possible.

One of the problems is that when customers repeat order, we have to manually track them on our system and then add their information into their already existing record.

We would love an all singing, all dancing Amazon type solution but we don't have a few million dollars to spend on it.

Also we would still have the issue of customers ringing us up and placing orders that way.

Is there any existing mail order software that is designed for the running of a mail order businesses that we could then tweak to include our internet sales etc.

Does anyone have any ideas?

The volume of transactions is a few hundred per week.

Thanks,

Sam