How to settle a PayPal dispute?

[Martin.Avis]

Someone bought my WSO yesterday. WSO Pro has logged two accesses of the download page by this customer, from different IP addresses and confirms that a download details email was sent.

25 minutes after the purchase, I received notification from PayPal that a dispute had been lodged claiming that unauthorized use of his PayPal account had been made.

I have emailed the customer to seek clarification, but have so far received no reply. I don't know his Warrior username to send him a PM here.

PayPal have now emailed me three times since yesterday evening asking me to respond.

In the PayPal resolution center there are only three options available to me (by radar button). None of which apply.

If the customer happens to be reading this, I would love to hear from you - if it is a refund you are after, that is absolutely fine, but contacting me first would have been so much easier!

As it is I'm a bit mystified as to how to deal with this.

Martin

[yommys01]

Move on, the guy is actually not a warrior but a loser. And it is not a refund, it is fraud.

[Jason Johns]

Hi Martin,

I think after you select the radio button you can enter information supporting your case. Paypal are dreadful about these sort of things and it can be nightmare trying to resolve them as most of the time their options are geared around eBay and not Internet Marketing.

It's a shame people feel the need to do this sort of thing. I guess they couldn't face asking you for a refund after buying your great product!

Hope you resolve matters shortly.

All the best

Jason

[Martin.Avis]

Well at least I don't take it as criticism of my product. After all, the dispute was raised after 25 minutes and as the download is nearly 130Mb he could barely have finsihed receiving it, let alone viewed the 3+ hours of video!

But even if it was, surely a simple 'please can I have a refund' is so much easier than claiming fraudulent access of his PayPal account!

Mind you, until I hear from the customer I only have PayPals unhelpful boilerplate response to go by.

Martin

[GoGetta]

Martin - Apparently there has been an issue with fraud on the WSO section recently and others have been affected by fraud too. Purchasing products from other peoples paypal accounts that have ended up being reversed!

Here is the thread in question > WSO Fraud

I don't know if you have already seen this but this may shed a little more light on the situation and how to handle it!

GoGetta

[Martin.Avis]

Yes, it seems I've been hit by the same scumbag as everyone else!

Hopefully Mike will block that PayPal account from making further purchases through WSO Pro.

Meanwhile, it seems I'll just have to issue a refund and quickly change my download location.

Bugger!

Martin

[Miguel Oliveira]

In the resolution center you can respond to the dispute without issuing a refund or escalating to a claim. To the side of these options there is a box where you can type your answer. Below that box there is a button labeled "Review & Post Message". If you click in it instead of the button to the side labeled "Continue" you will respond to the dispute without issuing a refund or escalating.

[Martin.Avis]

After selecting the issue refund option, I was able to put my case. But unfortunately, PayPal would accent the transaction id as valid - even though I had copied and pasted it from them!

In the end, the only way to resolve the dispute against my account was to select the 'I haven't mailed the item and will refund the buyer' option. That led to a refund page.

Time to move on. You can't let the scumbags waste any more of your time and energy that strictly necessary.

Martin

[Martin.Avis]

Originally Posted by Miguel Oliveira

In the resolution center you can respond to the dispute without issuing a refund or escalating to a claim. To the side of these options there is a box where you can type your answer. Below that box there is a button labeled "Review & Post Message". If you click in it instead of the button to the side labeled "Continue" you will respond to the dispute without issuing a refund or escalating.

Not, it seems, in PayPal UK!

Martin

[sbucciarel]

If the payment is being disputed as "not authorized", there's nothing you can do. Just respond the best you can, but this is a fraudulent charge. Apparently, WSOs got hit by the same scam yesterday.

http://www.warriorforum.com/main-int...t-do-i-do.html

[dsmpublishing]

Hi martin

sorry to hear about that - the truth is its very rare that paypal will finish the claim in your favour so you are better off just refunding them now and moving on.

I had fraud via my paypal account in the past and unless you can prove that they have received the order and its not someone that has access their account i would move on.

kind regards


sam
X

[Amir.S]

Hi Martin,

I saw a documentry on T.V a while back which said that 10% of people are fraudulant, I'm afraid that this trend has moved on to the internet as well. I have noticed that there is about a 10% refund rate in my items as well, theres nothing we can do about that, it just comes with the game.
The customer is obviously a crook as he couldnt even email you for a refund and took the back route, I think the saying goes "cant look me in the eyes" something like that.
This is because he or she knows their in the wrong, dont worry move on what goes around comes around.

[Louise Green]

Some people will steal products from you just because they can.

It is fraud but I'm not sure there's much you can do about it I'm afraid.

[seamusb]

Originally Posted by Martin.Avis

As it is I'm a bit mystified as to how to deal with this.

Maybe I am lucky that I live in Ireland and Paypal have their European HQ a bought a half an hours drive up the motorway from where I live, but I have phoned them before on stuff like this and found that they are pretty good when you can get through.

A phone call to their customer service staff might be worth a try if you can.

[markshields]

When it comes to paypal generally from what I have seen with others they tend to favour with the buyer more than the seller as has already been said in this thread therefore unless you can provide sufficient evidence to contradict this person then you may face difficulty, I prefer alert pay to paypal

[Martin.Avis]

I feel I need to point out that this wasn't what it at first appeared.

The customer was ripped off just as much as I was - his PayPal account was hacked and used to buy lots of WSO yesterday.

He didn't ask for a refund from me because he didn't know anything about it.

The scumbag lowlife pond-dwelling sheister who hacked the PayPal account and bought all the WSOs is probably now going to give away our products on a Warez site or sell them at a fraction of their value.

I'm generally a mild-mannered man, but I'm thinking that the fate of King Edward II in 1327 would be too gentle for these blood-suckers...

On the night of 11 October while lying in on a bed [the king] was suddenly seized and, while a great mattress... weighed him down and suffocated him, a plumber's iron, heated intensely hot, was introduced through a tube into his anus so that it burned the inner portions beyond the intestines.

Bitter? Not me.

Martin