The biggest backup snafu ever?

Paul Myers · 10-11-2009, 11:08 PM

An entire phone service lost all its users' data for lack of a backup.

No-one is immune.

T-Mobile Sidekick Disaster: Danger’s Servers Crashed, And They Don’t Have A Backup

Paul

Troy_Phillips · 10-11-2009, 11:12 PM

I lost over 10,000 list members because I didn't back up my self hosted ar one time .

Learned two things .

Always back up everything

Don't be too cheap to pay for a good ar .

George Wright · 10-11-2009, 11:18 PM

Paul,

That is downright scary. I also learned the hard way. Now I have everything important on 3 different locations.

T Mobile, Wow, I wonder if they lost the bills

George Wright

Vaan · 10-11-2009, 11:22 PM

Quote:

Originally Posted by Paul Myers

An entire phone service lost all its users' data for lack of a backup.

No-one is immune.

T-Mobile Sidekick Disaster: Danger’s Servers Crashed, And They Don’t Have A Backup

Paul

Bad news...

wonder what the responses of the customer knowing their personal informations is gone forever

That's really socked me, How big companies like them Have server crashes like that??

Vaan

grey77 · 10-11-2009, 11:24 PM

Thanks for the reminder Paul . . .
What backup software do you recommend, for for the hard drive, and also for blogs hosted on a server?
Thanks, Steve

anuj291 · 10-11-2009, 11:27 PM

wow...
and that too such big company... no one is safe!!!

YoYoPro · 10-11-2009, 11:38 PM

Try being the customer service rep that has to answer these customers calls.

I've worked for T-Mobile as a CSR for 3 years now and this has by far been the worst week of my life with them.

I've never been more motivated to make it online..lol

jacktackett · 10-12-2009, 12:18 AM

You can never have too many backups.

And you need to test those backups. I've run several datacenters and I can tell you lots of folks think - ok, its on tape now I'm safe. We'll it might be on those tapes - but can you get it back onto the system?

I've been called a lot of bad names by tape librarians for coming into a new gig and forcing them to actually test and sign off on their backups. It use to be they'd start them and forget them. More work - but after my procedures are in place its very unlikely we'd lose a backup.

This goes as a heads up to folks here too - just because you have a backup doesn't mean its a good one! You should from time to time at least try to recover a file from the thing to make sure its working.

And also - another item that goes along with backups is called disater recovery. Heaven forbid your house or office burns down - but could you recover from that? What if your computer's hard drive went poof?

Are you storing your backup files on the same hard drive as the data? That's a no-no!

Are you storing your backups in the same room as the computer? That's a no-no too. At least get a copy off site. To another location or even better - to a safety deposit box at your bank.

Be careful out there.

--Jack

CDarklock · 10-12-2009, 06:46 AM

Quote:

Originally Posted by YoYoPro

I've worked for T-Mobile as a CSR for 3 years now and this has by far been the worst week of my life with them.

I was in Roz Ho's org at Microsoft until they laid me off six months ago. I'm rather glad not to be there right now.

tomw · 10-12-2009, 07:06 AM

Quote:

Originally Posted by Paul Myers

An entire phone service lost all its users' data for lack of a backup.

One down. 99,999 to go.

Tom

Steven Wagenheim · 10-12-2009, 09:37 AM

I wonder how many successful marketers are guilty of not doing regular
backups (raise your hand)

I know I get lazy on occasion and shouldn't.

It's a very hard habit, for me anyway, to get into.

Now if somebody could come out with a hands off system that will get it
done automatically with you doing nothing, I'd be all for it.

**NOTE** If such a system already exists, please don't shoot me, I'm not
a techie.

Paul Myers · 10-12-2009, 09:39 AM

Steven,

Quote:

Now if somebody could come out with a hands off system that will get it done automatically with you doing nothing, I'd be all for it.

Online Backup, Computer Backup Software & Remote Backup ? Carbonite.com

Works in the background. Saves it all to an online system.

Paul

Richard Tunnah · 10-12-2009, 09:53 AM

An alternate online back-up to carbonite is mozy. They allow a limited amount of data backup free so no excuse really.

Online Backup, Data Backup & Remote Backup Solutions from Mozy.com ? Welcome

Rich

Lance K · 10-12-2009, 10:06 AM

Quote:

Originally Posted by George Wright

T Mobile, Wow, I wonder if they lost the bills

I'm sure they did. But they'll probably just send Cathrine Zeta-Jones door to door to collect and come out money ahead.

jacktackett · 10-12-2009, 06:27 PM

First TMobile with backups - then IBM and backup generators. Looks like it took big blue over 4 hours to get some of their clients back up and running this weekend.

Huge black eye for 'amateur' Big Blue ? Network crash outrages airline exec :: The Skinny at Local Tech Wire

--Jack

10-11-2009, 11:08 PM	#1
Paul Myers Zen Redneck War Room Member Join Date: Jul 2002 Location: Erie, PA Posts: 12,264 Blog Entries: 4 Thanks: 1,076 Thanked 8,844 Times in 2,348 Posts Social Networking	The biggest backup snafu ever? An entire phone service lost all its users' data for lack of a backup. No-one is immune. T-Mobile Sidekick Disaster: Danger’s Servers Crashed, And They Don’t Have A Backup Paul
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10-11-2009, 11:12 PM	#2
Troy_Phillips Senior Warrior Member War Room Member Join Date: May 2009 Location: North Ga. Posts: 1,676 Blog Entries: 2 Thanks: 947 Thanked 505 Times in 325 Posts Social Networking	Re: The biggest backup snafu ever? I lost over 10,000 list members because I didn't back up my self hosted ar one time . Learned two things . Always back up everything Don't be too cheap to pay for a good ar .
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10-11-2009, 11:18 PM	#3
George Wright You R GREAT if you are A War Room Member Join Date: Jul 2002 Location: Shakey/Sunny CA, USA. Posts: 6,762 Blog Entries: 31 Thanks: 2,920 Thanked 1,837 Times in 739 Posts	Re: The biggest backup snafu ever? Paul, That is downright scary. I also learned the hard way. Now I have everything important on 3 different locations. T Mobile, Wow, I wonder if they lost the bills George Wright
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10-11-2009, 11:24 PM	#5
grey77 HyperActive Warrior War Room Member Join Date: Dec 2007 Location: , , USA. Posts: 170 Thanks: 115 Thanked 11 Times in 9 Posts	Re: The biggest backup snafu ever? Thanks for the reminder Paul . . . What backup software do you recommend, for for the hard drive, and also for blogs hosted on a server? Thanks, Steve

10-11-2009, 11:27 PM	#6
anuj291 HyperActive Warrior War Room Member Join Date: Nov 2007 Location: Writers heaven Posts: 292 Thanks: 2 Thanked 30 Times in 12 Posts	Re: The biggest backup snafu ever? wow... and that too such big company... no one is safe!!!
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10-11-2009, 11:38 PM	#7
YoYoPro Heartland Hustlin' War Room Member Join Date: Aug 2008 Location: Wichita, Ks Posts: 132 Thanks: 39 Thanked 11 Times in 7 Posts	Re: The biggest backup snafu ever? Try being the customer service rep that has to answer these customers calls. I've worked for T-Mobile as a CSR for 3 years now and this has by far been the worst week of my life with them. I've never been more motivated to make it online..lol

10-12-2009, 12:18 AM	#8
jacktackett Socrates: I drank What? War Room Member Join Date: May 2007 Location: Cary,NC , USA. Posts: 1,378 Blog Entries: 1 Thanks: 777 Thanked 450 Times in 253 Posts Social Networking Contact Info	Re: The biggest backup snafu ever? You can never have too many backups. And you need to test those backups. I've run several datacenters and I can tell you lots of folks think - ok, its on tape now I'm safe. We'll it might be on those tapes - but can you get it back onto the system? I've been called a lot of bad names by tape librarians for coming into a new gig and forcing them to actually test and sign off on their backups. It use to be they'd start them and forget them. More work - but after my procedures are in place its very unlikely we'd lose a backup. This goes as a heads up to folks here too - just because you have a backup doesn't mean its a good one! You should from time to time at least try to recover a file from the thing to make sure its working. And also - another item that goes along with backups is called disater recovery. Heaven forbid your house or office burns down - but could you recover from that? What if your computer's hard drive went poof? Are you storing your backup files on the same hard drive as the data? That's a no-no! Are you storing your backups in the same room as the computer? That's a no-no too. At least get a copy off site. To another location or even better - to a safety deposit box at your bank. Be careful out there. --Jack
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10-12-2009, 09:37 AM	#11
Steven Wagenheim Content & Copywriting Wiz War Room Member Join Date: Dec 2006 Location: Roselle, NJ, USA Posts: 16,394 Blog Entries: 11 Thanks: 1,531 Thanked 6,192 Times in 2,288 Posts Social Networking	Re: The biggest backup snafu ever? I wonder how many successful marketers are guilty of not doing regular backups (raise your hand) I know I get lazy on occasion and shouldn't. It's a very hard habit, for me anyway, to get into. Now if somebody could come out with a hands off system that will get it done automatically with you doing nothing, I'd be all for it. NOTE If such a system already exists, please don't shoot me, I'm not a techie.
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10-12-2009, 09:53 AM	#13
Richard Tunnah Just hitting the mouse! War Room Member Join Date: Jul 2007 Location: Puerto Calero, Lanzarote, Canary Islands Posts: 1,936 Thanks: 335 Thanked 204 Times in 164 Posts Social Networking	Re: The biggest backup snafu ever? An alternate online back-up to carbonite is mozy. They allow a limited amount of data backup free so no excuse really. Online Backup, Data Backup & Remote Backup Solutions from Mozy.com ? Welcome Rich

10-12-2009, 06:27 PM	#15
jacktackett Socrates: I drank What? War Room Member Join Date: May 2007 Location: Cary,NC , USA. Posts: 1,378 Blog Entries: 1 Thanks: 777 Thanked 450 Times in 253 Posts Social Networking Contact Info	Re: The biggest backup snafu ever? First TMobile with backups - then IBM and backup generators. Looks like it took big blue over 4 hours to get some of their clients back up and running this weekend. Huge black eye for 'amateur' Big Blue ? Network crash outrages airline exec :: The Skinny at Local Tech Wire --Jack
	Mega Monster WSO for KimW http://ow.ly/4JdHm Help Keep Ken Strong! http://goo.gl/Q0c99 4th Annual Warrior Event! March,2012