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The biggest backup snafu ever?

by Paul Myers
14 replies
An entire phone service lost all its users' data for lack of a backup.

No-one is immune.

T-Mobile Sidekick Disaster: Danger’s Servers Crashed, And They Don’t Have A Backup


Paul
#backup #biggest #snafu
  • Profile picture of the author Troy_Phillips
    I lost over 10,000 list members because I didn't back up my self hosted ar one time .

    Learned two things .

    Always back up everything

    Don't be too cheap to pay for a good ar .
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  • Profile picture of the author George Wright
    Paul,

    That is downright scary. I also learned the hard way. Now I have everything important on 3 different locations.

    T Mobile, Wow, I wonder if they lost the bills

    George Wright
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    "The first chapter sells the book; the last chapter sells the next book." Mickey Spillane
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    • Profile picture of the author grey77
      Thanks for the reminder Paul . . .
      What backup software do you recommend, for for the hard drive, and also for blogs hosted on a server?
      Thanks, Steve
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      Use the Money Making Formula of Joe Karbo, Ted Nicholas, and Gary Halbert
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    • Profile picture of the author Lance K
      Originally Posted by George Wright View Post

      T Mobile, Wow, I wonder if they lost the bills

      I'm sure they did. But they'll probably just send Cathrine Zeta-Jones door to door to collect and come out money ahead.
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      "You can have everything in life you want if you will just help enough other people get what they want."
      ~ Zig Ziglar
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  • Profile picture of the author Vaan
    Originally Posted by Paul Myers View Post

    An entire phone service lost all its users' data for lack of a backup.

    No-one is immune.

    T-Mobile Sidekick Disaster: Danger's Servers Crashed, And They Don't Have A Backup


    Paul
    Bad news...

    wonder what the responses of the customer knowing their personal informations is gone forever :rolleyes:

    That's really socked me, How big companies like them Have server crashes like that??

    Vaan
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  • Profile picture of the author anuj291
    wow...
    and that too such big company... no one is safe!!!
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    Content Writing
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  • Profile picture of the author Wide Eyed Concepts
    Try being the customer service rep that has to answer these customers calls.

    I've worked for T-Mobile as a CSR for 3 years now and this has by far been the worst week of my life with them.

    I've never been more motivated to make it online..lol
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    • Profile picture of the author CDarklock
      Originally Posted by YoYoPro View Post

      I've worked for T-Mobile as a CSR for 3 years now and this has by far been the worst week of my life with them.
      I was in Roz Ho's org at Microsoft until they laid me off six months ago. I'm rather glad not to be there right now.
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      "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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  • Profile picture of the author jacktackett
    You can never have too many backups.

    And you need to test those backups. I've run several datacenters and I can tell you lots of folks think - ok, its on tape now I'm safe. We'll it might be on those tapes - but can you get it back onto the system?

    I've been called a lot of bad names by tape librarians for coming into a new gig and forcing them to actually test and sign off on their backups. It use to be they'd start them and forget them. More work - but after my procedures are in place its very unlikely we'd lose a backup.

    This goes as a heads up to folks here too - just because you have a backup doesn't mean its a good one! You should from time to time at least try to recover a file from the thing to make sure its working.

    And also - another item that goes along with backups is called disater recovery. Heaven forbid your house or office burns down - but could you recover from that? What if your computer's hard drive went poof?

    Are you storing your backup files on the same hard drive as the data? That's a no-no!

    Are you storing your backups in the same room as the computer? That's a no-no too. At least get a copy off site. To another location or even better - to a safety deposit box at your bank.

    Be careful out there.

    --Jack
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    Let's get Tim the kidney he needs!HELP Tim
    Mega Monster WSO for KimW http://ow.ly/4JdHm


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  • Profile picture of the author tomw
    Originally Posted by Paul Myers View Post

    An entire phone service lost all its users' data for lack of a backup.
    One down. 99,999 to go.



    Tom
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    Help Us Rescue, Rehabilitate And Reunite Victims With Their Families
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    PROTECT the trafficked and PROSECUTE the traffickers.
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    • Profile picture of the author Steven Wagenheim
      I wonder how many successful marketers are guilty of not doing regular
      backups (raise your hand)

      I know I get lazy on occasion and shouldn't.

      It's a very hard habit, for me anyway, to get into.

      Now if somebody could come out with a hands off system that will get it
      done automatically with you doing nothing, I'd be all for it.

      **NOTE** If such a system already exists, please don't shoot me, I'm not
      a techie.
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  • Profile picture of the author Richard Tunnah
    An alternate online back-up to carbonite is mozy. They allow a limited amount of data backup free so no excuse really.

    Online Backup, Data Backup & Remote Backup Solutions from Mozy.com ? Welcome

    Rich
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  • Profile picture of the author jacktackett
    First TMobile with backups - then IBM and backup generators. Looks like it took big blue over 4 hours to get some of their clients back up and running this weekend.

    Huge black eye for 'amateur' Big Blue ? Network crash outrages airline exec :: The Skinny at Local Tech Wire

    --Jack
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    Let's get Tim the kidney he needs!HELP Tim
    Mega Monster WSO for KimW http://ow.ly/4JdHm


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