Paypal disputes/refunds an issue for you?

jazbo · 10-13-2009, 04:35 AM

Hi

Just wondering how much of a problem it was for people who are selling non-tangible stuff through paypal? With the 45 days to claim cash back, are you finding lots of people just download and then open a dispute?

Any tips on how I can minimise this?

Miguel Oliveira · 10-13-2009, 07:30 AM

It never happened to me like that. At one time I had a problem with a download page and I received a lot of refund requests. Fortunately I was able to resolve the problem, and clients would be satisfied. My problem was that after the problem was solved, people wouldn't close the dispute and now I have a lot of open disputes...

Brad Gosse · 10-13-2009, 07:42 AM

Once in a while someone opens a dispute but it's rare. The latest guy to open a dispute when asked why said "It's the fastest way to get a sellers attention".

I find this annoying because my customer service is so good. However when I hear horror stories of unresponsive sellers I start to understand this attitude.

I fight each dispute with an email saying we are investigating their account and IP for download fraud. That usually gets the buyers attention lol.

Disputes are fraud if they are not accurate (non receipt for instance doesn't cut it when you have download logs and proof).

Rob Maggs · 10-13-2009, 07:46 AM

I haven't had any problems except for a few scammers who just wanted to get my products for free or hacked my Paypal code. I think if the product is good enough you don't tend to get problems and if you provide after sales support everything should work smoothly. I think you are always going to have a few people who "try it on" but generally I don't think you have anything to worry about.

iworkforthem · 10-13-2009, 07:46 AM

To win the dispute, you really need proof that shipment has been made. But since it's non-tangible... there's no receipt confirmation, etc. It's tough to proof it to Paypal. If you must, use moneybookers instead. Less such cases....

tecHead · 10-13-2009, 07:49 AM

You can also add another level of protection by utilizing PayPal's "Seller Protection"; which can be enabled for digital goods IF you refuse to accept money from PayPal users that do not verify their physical address(es).

You can do this in your account profile settings.

PLP,
tecHead

jazbo · 10-13-2009, 08:32 AM

interesting thanks guys. I have had a few recently, and am mulling over perhaps creating something to deal with the issue, hell if I do I might even make it a WSO!

10-13-2009, 04:35 AM	#1
jazbo Systematic Warrior War Room Member Join Date: Oct 2009 Location: Norfolk, England. Posts: 1,906 Blog Entries: 9 Thanks: 35 Thanked 298 Times in 217 Posts Social Networking	Paypal disputes/refunds an issue for you? Hi Just wondering how much of a problem it was for people who are selling non-tangible stuff through paypal? With the 45 days to claim cash back, are you finding lots of people just download and then open a dispute? Any tips on how I can minimise this?
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10-13-2009, 07:30 AM	#2
Miguel Oliveira HyperActive Warrior War Room Member Join Date: Jan 2009 Posts: 216 Thanks: 7 Thanked 30 Times in 28 Posts	Re: Paypal disputes/refunds an issue for you? It never happened to me like that. At one time I had a problem with a download page and I received a lot of refund requests. Fortunately I was able to resolve the problem, and clients would be satisfied. My problem was that after the problem was solved, people wouldn't close the dispute and now I have a lot of open disputes...
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10-13-2009, 07:42 AM	#3
Brad Gosse Senior Warrior Member War Room Member Join Date: Jan 2009 Location: Orangeville, Ontario Posts: 2,906 Thanks: 1,312 Thanked 1,071 Times in 567 Posts Social Networking	Re: Paypal disputes/refunds an issue for you? Once in a while someone opens a dispute but it's rare. The latest guy to open a dispute when asked why said "It's the fastest way to get a sellers attention". I find this annoying because my customer service is so good. However when I hear horror stories of unresponsive sellers I start to understand this attitude. I fight each dispute with an email saying we are investigating their account and IP for download fraud. That usually gets the buyers attention lol. Disputes are fraud if they are not accurate (non receipt for instance doesn't cut it when you have download logs and proof).
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10-13-2009, 07:46 AM	#4
Rob Maggs IM Software Developer War Room Member Join Date: Jan 2006 Location: Anglesey, United Kingdom. Posts: 700 Blog Entries: 1 Thanks: 153 Thanked 586 Times in 123 Posts Social Networking Contact Info	Re: Paypal disputes/refunds an issue for you? I haven't had any problems except for a few scammers who just wanted to get my products for free or hacked my Paypal code. I think if the product is good enough you don't tend to get problems and if you provide after sales support everything should work smoothly. I think you are always going to have a few people who "try it on" but generally I don't think you have anything to worry about.
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10-13-2009, 07:46 AM	#5
iworkforthem Banned Join Date: Aug 2009 Posts: 20 Thanks: 0 Thanked 1 Time in 1 Post	Re: Paypal disputes/refunds an issue for you? To win the dispute, you really need proof that shipment has been made. But since it's non-tangible... there's no receipt confirmation, etc. It's tough to proof it to Paypal. If you must, use moneybookers instead. Less such cases....

10-13-2009, 07:49 AM	#6
tecHead Info Philanthropist War Room Member Join Date: Jul 2002 Location: USA Posts: 1,789 Thanks: 383 Thanked 349 Times in 176 Posts Contact Info	Re: Paypal disputes/refunds an issue for you? You can also add another level of protection by utilizing PayPal's "Seller Protection"; which can be enabled for digital goods IF you refuse to accept money from PayPal users that do not verify their physical address(es). You can do this in your account profile settings. PLP, tecHead
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10-13-2009, 08:32 AM	#7
jazbo Systematic Warrior War Room Member Join Date: Oct 2009 Location: Norfolk, England. Posts: 1,906 Blog Entries: 9 Thanks: 35 Thanked 298 Times in 217 Posts Social Networking	Re: Paypal disputes/refunds an issue for you? interesting thanks guys. I have had a few recently, and am mulling over perhaps creating something to deal with the issue, hell if I do I might even make it a WSO!
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