Problem with DLGuard and PayPal

Jeff Hollyhand · 10-14-2009, 01:50 PM

Anyone else having a problem with DLG Single Item Purchase and PayPal?

The problem just started today (early this morning), DLG and PayPal been working fine together for me since about April and I have not changed anything recently.

The payment is going thru OK, but the return to merchant page just keeps saying Verifying Purchase with PayPal, and the customer is not added in my DL Guard software/database or being sent to download page/email.

I don’t know if it is something at PayPal or something went “haywire” with DLG on my server, or something else.

I have opened a ticket but I think it is the middle of the night for Sam and support.

I also posted in the DLG forum but there is a lot more activity here.
Thought I would check and see if anyone else is having the same problem.

Kevin Williams · 10-14-2009, 01:54 PM

I read somewhere that PayPal redirect hasn't been working right this morning... I don't know though.

Brad Gosse · 10-14-2009, 02:31 PM

Jeff thanks for this post I am going out of my mind and opened a ticket with DL Guard too.

So far I have manually posted each sales since last night.

You are not alone

Brad Gosse · 10-14-2009, 02:34 PM

Okay I got it working.

Call my office 1-519-938-8336 if you need help

Brad

Brad Gosse · 10-14-2009, 02:36 PM

FYI In DLG I Disable Paypal post-back and it works fine

Andy Fletcher · 10-14-2009, 02:37 PM

These issues will continue until PayPal sorts out their IPN system. Hopefully sooner rather than later.

opiel · 10-14-2009, 02:39 PM

I am having the same problem.

Jeff Hollyhand · 10-14-2009, 03:06 PM

Quote:

Originally Posted by Brad Gosse

FYI In DLG I Disable Paypal post-back and it works fine

I just got off the phone with PayPal.
Very difficult to get thru to the correct person there.
They know about the problem (IPN as stated above) and are trying to resolve it.
No estimate on time frame.

I will try to Disable Paypal post-back for now.

Thanks for all the feedback - Everyone.

Chris Thompson · 10-14-2009, 03:08 PM

Same issue here for me ... I'm manually adding customers to DLG right now. I am happy we have this forum to share our issues and fixes.

10-14-2009, 03:19 PM

Same thing happening to me too...customer asked me for download page, after she paid, so i created her manually and sent...

Brad, what does that do exactly "Disable PayPal Post Back". Is that something I need to change again when Pay Pal is all fixed up again, or can i leave it that way for good?

Hope it fixes soon...

Sheila

samstephens · 10-14-2009, 03:59 PM

Hi guys,

Sorry about the Paypal IPN delay - unfortunatly there isn't anything we can do from this end.

The "I" in IPN is supposed to stand for "Instant", but as you can see that's not always the case.

It always used to be solid, but as Paypal have grown, I think from time to time they're struggling to keep up with the demand (only a guess, of course).

They'll fix it hopefully sooner than later, and then your payments will all work again.

At the moment I'm not sure what the delay is, but when the IPN does come through, DLGuard will add your customers in.

The "Disable Paypal Postback" is a check where when DLGuard recieves the IPN from Paypal, it sends it back to Paypal to be verified.

Disabling it means DLGuard will just assume its okay, and not send it back for verification.

Since their servers are having issues at the moment, taking that out of the loop probably can help.

It's a good idea to turn it on again later, though, because it's an extra secrutity precaution.

I'm working on tackling everyone's tickets about this!

If you don't mind doing me a favour, if you've got a ticket open, and it's just about the Paypal IPN, if this has answered your questions, would you mind closing the ticket down again? This helps me streamline the time to handle the support desk.

Of course if this HASN'T answered your question, then please feel free to leave the ticket open, and I'll get to you shortly!

cheers
Sam

10-14-2009, 04:07 PM

Thanks Sam for your helpful reply!!! I closed my ticket just now.

samstephens · 10-14-2009, 05:30 PM

Glad I could help, Simba, and thanks for helping clear my support tickets

cheers
Sam

10-14-2009, 01:50 PM	#1
Jeff Hollyhand Active Warrior Join Date: Sep 2009 Posts: 57 Thanks: 5 Thanked 11 Times in 11 Posts	Problem with DLGuard and PayPal - Just started today Anyone else having a problem with DLG Single Item Purchase and PayPal? The problem just started today (early this morning), DLG and PayPal been working fine together for me since about April and I have not changed anything recently. The payment is going thru OK, but the return to merchant page just keeps saying Verifying Purchase with PayPal, and the customer is not added in my DL Guard software/database or being sent to download page/email. I don’t know if it is something at PayPal or something went “haywire” with DLG on my server, or something else. I have opened a ticket but I think it is the middle of the night for Sam and support. I also posted in the DLG forum but there is a lot more activity here. Thought I would check and see if anyone else is having the same problem.
	Last edited by Jeff Hollyhand; 10-14-2009 at 01:59 PM. Reason: typo

10-14-2009, 01:54 PM	#2
Kevin Williams Power-Writer/Programmer War Room Member Join Date: May 2009 Location: Eugene, OR Posts: 515 Thanks: 78 Thanked 86 Times in 64 Posts	Re: Problem with DLGuard and PayPal - Just started today I read somewhere that PayPal redirect hasn't been working right this morning... I don't know though.
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10-14-2009, 02:31 PM	#3
Brad Gosse Senior Warrior Member War Room Member Join Date: Jan 2009 Location: Orangeville, Ontario Posts: 2,906 Thanks: 1,312 Thanked 1,071 Times in 567 Posts Social Networking	Re: Problem with DLGuard and PayPal - Just started today Jeff thanks for this post I am going out of my mind and opened a ticket with DL Guard too. So far I have manually posted each sales since last night. You are not alone
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10-14-2009, 02:34 PM	#4
Brad Gosse Senior Warrior Member War Room Member Join Date: Jan 2009 Location: Orangeville, Ontario Posts: 2,906 Thanks: 1,312 Thanked 1,071 Times in 567 Posts Social Networking	Re: Problem with DLGuard and PayPal - Just started today Okay I got it working. Call my office 1-519-938-8336 if you need help Brad
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10-14-2009, 02:36 PM	#5
Brad Gosse Senior Warrior Member War Room Member Join Date: Jan 2009 Location: Orangeville, Ontario Posts: 2,906 Thanks: 1,312 Thanked 1,071 Times in 567 Posts Social Networking	Re: Problem with DLGuard and PayPal - Just started today FYI In DLG I Disable Paypal post-back and it works fine
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10-14-2009, 02:37 PM	#6
Andy Fletcher Senior Warrior Member War Room Member Join Date: Nov 2006 Location: , , . Posts: 2,463 Thanks: 1,046 Thanked 1,120 Times in 373 Posts Contact Info	Re: Problem with DLGuard and PayPal - Just started today These issues will continue until PayPal sorts out their IPN system. Hopefully sooner rather than later.
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10-14-2009, 02:39 PM	#7
opiel HyperActive Warrior War Room Member Join Date: Aug 2009 Location: Chicago Posts: 131 Thanks: 14 Thanked 16 Times in 15 Posts	Re: Problem with DLGuard and PayPal - Just started today I am having the same problem.

10-14-2009, 03:08 PM	#9
Chris Thompson Advanced Warrior War Room Member Join Date: Oct 2008 Location: Canada Posts: 946 Thanks: 17 Thanked 182 Times in 119 Posts Social Networking	Re: Problem with DLGuard and PayPal - Just started today Same issue here for me ... I'm manually adding customers to DLG right now. I am happy we have this forum to share our issues and fixes.
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10-14-2009, 03:19 PM	#10
simba999 Guest Posts: n/a	Re: Problem with DLGuard and PayPal - Just started today Same thing happening to me too...customer asked me for download page, after she paid, so i created her manually and sent... Brad, what does that do exactly "Disable PayPal Post Back". Is that something I need to change again when Pay Pal is all fixed up again, or can i leave it that way for good? Hope it fixes soon... Sheila
simba999 Guest Posts: n/a

10-14-2009, 03:59 PM	#11
samstephens DLGuard.com War Room Member Join Date: Nov 2004 Location: Central Coast, Australia Posts: 6,199 Thanks: 67 Thanked 257 Times in 117 Posts Social Networking	Re: Problem with DLGuard and PayPal - Just started today Hi guys, Sorry about the Paypal IPN delay - unfortunatly there isn't anything we can do from this end. The "I" in IPN is supposed to stand for "Instant", but as you can see that's not always the case. It always used to be solid, but as Paypal have grown, I think from time to time they're struggling to keep up with the demand (only a guess, of course). They'll fix it hopefully sooner than later, and then your payments will all work again. At the moment I'm not sure what the delay is, but when the IPN does come through, DLGuard will add your customers in. The "Disable Paypal Postback" is a check where when DLGuard recieves the IPN from Paypal, it sends it back to Paypal to be verified. Disabling it means DLGuard will just assume its okay, and not send it back for verification. Since their servers are having issues at the moment, taking that out of the loop probably can help. It's a good idea to turn it on again later, though, because it's an extra secrutity precaution. I'm working on tackling everyone's tickets about this! If you don't mind doing me a favour, if you've got a ticket open, and it's just about the Paypal IPN, if this has answered your questions, would you mind closing the ticket down again? This helps me streamline the time to handle the support desk. Of course if this HASN'T answered your question, then please feel free to leave the ticket open, and I'll get to you shortly! cheers Sam
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10-14-2009, 04:07 PM	#12
simba999 Guest Posts: n/a	Re: Problem with DLGuard and PayPal - Just started today Thanks Sam for your helpful reply!!! I closed my ticket just now.
simba999 Guest Posts: n/a

10-14-2009, 05:30 PM	#13
samstephens DLGuard.com War Room Member Join Date: Nov 2004 Location: Central Coast, Australia Posts: 6,199 Thanks: 67 Thanked 257 Times in 117 Posts Social Networking	Re: Problem with DLGuard and PayPal - Just started today Glad I could help, Simba, and thanks for helping clear my support tickets cheers Sam
	DLGuard v4.6 Now Released! Full integration with Amazon S3 for authenticated large file and high bandwidth downloads. www.dlguard.com Where size doesn't matter!