I Just Lost $5k! - Help & Advise Wanted
I engaged an internet marketing firm in May to help improve my landing page conversion for a fee of $5k. The agreement was to improve the conversion by a minimum of 20% within 90 days failing which they would offer me a full refund.
Till September, they have not managed to improve the conversion a single bit (as measured by Google Website Optmizer). In fact, my original design outperformed all their 5 designs!
So I asked for my money back repeatedly but they are not honoring the refund. Their excuse is that they do not trust the Google Report (this is ridiculous as they were the one who set the Experiment and all along throughout the few months we have been testing based on that!). So the only thing to prove is the merchant account sales (if there were conversion improvement there should be some sales increase). I suggested that they check the sales and give me a refund if there's no evidence of increase. Again, they refused and since then, they have not responded to any of my mails.
I have also written to 2CheckOut but they have repeatedly asked me to resolve this with them as this is relatively more complicated than physical goods.
What can I do?
Thanks
John
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