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10-17-2009, 01:12 PM
| #1 |
| Senior Warrior Member War Room Member  Join Date: Sep 2005 Location: Singapore
Posts: 4,161
Thanks: 35
Thanked 237 Times in 141 Posts
|  Elance Support is Horrible!
I can't believe that Elance's support can be so horrific. I funded the Escrow over $500. The service provider did not do the job and submitted the cancellation. Elance emailed me an email to confirm the cancellation which I've confirmed. Then, after 3 days, there isn't a word from Elance. I submitted a support ticket to them. Another 3 days gone. Not a single response. I sort of "threaten" them with a Paypal complaint. Still no reply after 2 days. Forgot it, I've just filed a Paypal complaint 5 minutes ago. Anyone has bad experience with that? |
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10-17-2009, 01:37 PM
| #2 |
| Guest
Posts: n/a
| Re: Elance Support is Horrible!
Sorry for your trouble Joseph but this is why you do not deal with escrow and freelance sites. There are services providers right on this forum, get to know them and build a relationship, you would be much better off.. James |
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10-17-2009, 01:43 PM
| #3 |
| Rock 'N Roll Warrior War Room Member  Join Date: Jul 2009 Location: United States
Posts: 516
Blog Entries: 1 Thanks: 2
Thanked 23 Times in 22 Posts
| Re: Elance Support is Horrible!
Recently had the same thing happen to me with oDesk... luckily they did return my money.. Wont try that route again. From here on if I need work done itll be from a fellow warrior. Sure rates are higher.. but the quality of work should be higher. |
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10-17-2009, 01:45 PM
| #4 |
| a.k.a. Anne Pottinger War Room Member  Join Date: Jan 2009 Location: ½ Way between California and New York
Posts: 1,404
Thanks: 1,283
Thanked 615 Times in 380 Posts
| Re: Elance Support is Horrible!
I quit using eLance some time ago. Their support is crap and so too are their providers.
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10-17-2009, 02:04 PM
| #5 |
| Suzanne War Room Member  Join Date: Jan 2007 Location: Virginia, USA.
Posts: 10,669
Blog Entries: 1 Thanks: 1,214
Thanked 4,062 Times in 2,272 Posts
| Re: Elance Support is Horrible!
I used to make all my money freelancing graphic design through Elance. I quit them because of many customer support issues. They haven't been the service they used to be for several years.
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| elance, horrible, support |
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