Ever have someone completely misunderstand your services?

garyv · 10-21-2009, 10:27 AM

I've been selling an xbox 360 repair guide online now for a couple of years. Well today for the first time I actually received some-one's broken xbox 360 in the mail for me to repair.

How would you handle this? I simply refused delivery.

I'm still trying to figure out how they knew to send it to my house? They'd have to do a who-is to get my info, and if they were that savvy, then they'd probably be savvy enough to know that my website only sells guides. Maybe it was my aweber responses, I think they may have my address on the bottom of every email.

Terro · 10-21-2009, 10:31 AM

Mayby it´s time you read the guides you´re selling. lol

-

Gene Pimentel · 10-21-2009, 10:35 AM

Gary, how did you know what the package was if you refused delivery? Did the customer tell you in advance? Just curious.

CDarklock · 10-21-2009, 10:42 AM

I would expect it was listed on the shipping invoice or the insurance form. I mean, you'd insure it, right?

Mike Hill · 10-21-2009, 10:49 AM

Quote:

Originally Posted by Terro

Mayby it´s time you read the guides you´re selling. lol

-

Your comment doesn't make any sense... Gary wrote the guide himself. Someone mailed him their Xbox for Gary to fix for some strange reason.

Mike Hill

Ross Dalangin · 10-21-2009, 10:53 AM

He maybe think you are the expert on that that is why he mailed it to you. Answer him politely.

Ross

Terro · 10-21-2009, 11:39 AM

Quote:

Originally Posted by Mike Hill

Your comment doesn't make any sense... Gary wrote the guide himself. Someone mailed him their Xbox for Gary to fix for some strange reason.

Mike Hill

Sorry, no hard feelings. Just find it funny that someone would send their Xbox to a website owner just because he has a repair guide on his website.

btw. It doesn´t say anywhere that he wrote them him self

nicholasb · 10-21-2009, 11:42 AM

read the guide, repair it and charge them for it.

Lance K · 10-21-2009, 11:49 AM

Quote:

Originally Posted by garyv

I've been selling an xbox 360 repair guide online now for a couple of years. Well today for the first time I actually received some-one's broken xbox 360 in the mail for me to repair.

How would you handle this? I simply refused delivery.

I'm still trying to figure out how they knew to send it to my house? They'd have to do a who-is to get my info, and if they were that savvy, then they'd probably be savvy enough to know that my website only sells guides. Maybe it was my aweber responses, I think they may have my address on the bottom of every email.

You have a repair guide for PlayStation 2?

I'd like to fix mine and donate it to the local B&G club rather than trashing it.

4success53 · 10-21-2009, 12:59 PM

I once owned a game store and repaired game systems.

So, I kind of know what they were thinking....

My system is broken. Who can fix it?

*They don't bother to read the web page. They are upset that they can not play games.*

You may want to contact the person as good customer service and explain it to them.
Maybe tell them of someone who repairs X boxes.

Kind of strange your website clearly states that it is a manual. I don't see any addresses for shipping. They must have been desperate to get it fixed.

garyv · 10-21-2009, 02:13 PM

I knew what it was, because the postal lady wanted me to sign a delivery confirmation, and it had the contents on the form. At first I thought it was one of my own xboxes. I actually just sent one off to microsoft yesterday because it's still under warranty. But then I realized that it was way too soon for them to be sending it back. But I read on the front of the box they had written "for repair", and the url of my website. So I just asked the postal lady to take it back.

Scott Ames · 10-21-2009, 02:17 PM

Find a duplicate but non-working X-box. Smash it to bits. Send it back with a note: "I tried but I guess I failed somewhere".

garyv · 10-21-2009, 02:19 PM

Also - I could repair these myself, and thought about doing it at first because the demand is so huge. However I realized that even w/ the huge demand, my time is worth more doing other things. Plus it would become a huge hastle. My house would become a warehouse of broken and used xbox 360s. It practically is already and I only sell a repair guide.

garyv · 10-21-2009, 02:19 PM

Quote:

Originally Posted by Scott Ames

Find a duplicate but non-working X-box. Smash it to bits. Send it back with a note: "I tried but I guess I failed somewhere".

lol - ouch that would be harsh.

ScottTMc · 10-21-2009, 02:22 PM

Quote:

Mayby it´s time you read the guides you´re selling. lol

Just to point out... who wrote the guide?

Oh yes Garyv did!

I think they have just mistaken you for a xbox repair service, just get in contact in whatever way and say you dont repair xbox's but would quite happily sell them a guide on how they could do it themself!

garyv · 10-21-2009, 02:31 PM

Quote:

Originally Posted by ScottTMc

Just to point out... who wrote the guide?

Oh yes Garyv did!

I think they have just mistaken you for a xbox repair service, just get in contact in whatever way and say you dont repair xbox's but would quite happily sell them a guide on how they could do it themself!

I didn't think about writing down the person's name from the box before I returned it. I'll have to wait until they receive their package back and try to contact me.

The only other thing I can think of, is maybe this person did purchase repair services from a website that has a similar url as mine, and then accidentally used my url to try and find delivery info.

I should have slipped a repair cd in before giving it back.

10-21-2009, 10:27 AM	#1
garyv Senior Warrior Member War Room Member Join Date: Nov 2006 Location: , , . Posts: 1,719 Thanks: 391 Thanked 885 Times in 390 Posts	Ever have someone completely misunderstand your services? I've been selling an xbox 360 repair guide online now for a couple of years. Well today for the first time I actually received some-one's broken xbox 360 in the mail for me to repair. How would you handle this? I simply refused delivery. I'm still trying to figure out how they knew to send it to my house? They'd have to do a who-is to get my info, and if they were that savvy, then they'd probably be savvy enough to know that my website only sells guides. Maybe it was my aweber responses, I think they may have my address on the bottom of every email.
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10-21-2009, 10:31 AM	#2
Terro Active Warrior War Room Member Join Date: Sep 2009 Location: Iceland Posts: 160 Thanks: 16 Thanked 41 Times in 29 Posts Social Networking	Re: Ever have someone completely misunderstand your services? Mayby it´s time you read the guides you´re selling. lol -

10-21-2009, 10:35 AM	#3
Gene Pimentel DomainProfitsClub.com War Room Member Join Date: Feb 2007 Location: Oswego, NY USA Posts: 2,989 Blog Entries: 1 Thanks: 946 Thanked 1,639 Times in 652 Posts Social Networking	Re: Ever have someone completely misunderstand your services? Gary, how did you know what the package was if you refused delivery? Did the customer tell you in advance? Just curious.
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10-21-2009, 10:42 AM	#4
CDarklock AT gmail DOT com War Room Member Join Date: May 2009 Location: Kent, WA Posts: 6,947 Blog Entries: 4 Thanks: 1,740 Thanked 5,485 Times in 2,510 Posts Social Networking Contact Info	Re: Ever have someone completely misunderstand your services? I would expect it was listed on the shipping invoice or the insurance form. I mean, you'd insure it, right?
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10-21-2009, 10:53 AM	#6
Ross Dalangin Senior Warrior Member War Room Member Join Date: Dec 2005 Location: http://QuickMinisiteBuilder.com Posts: 2,944 Blog Entries: 26 Thanks: 265 Thanked 168 Times in 119 Posts Social Networking	Re: Ever have someone completely misunderstand your services? He maybe think you are the expert on that that is why he mailed it to you. Answer him politely. Ross
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10-21-2009, 11:42 AM	#8
nicholasb Senior Warrior Member War Room Member Join Date: Jul 2008 Location: , , USA. Posts: 1,910 Thanks: 85 Thanked 677 Times in 253 Posts Social Networking	Re: Ever have someone completely misunderstand your services? read the guide, repair it and charge them for it.
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10-21-2009, 12:59 PM	#10
4success53 Active Warrior War Room Member Join Date: Oct 2009 Posts: 64 Thanks: 0 Thanked 1 Time in 1 Post	Re: Ever have someone completely misunderstand your services? I once owned a game store and repaired game systems. So, I kind of know what they were thinking.... My system is broken. Who can fix it? They don't bother to read the web page. They are upset that they can not play games. You may want to contact the person as good customer service and explain it to them. Maybe tell them of someone who repairs X boxes. Kind of strange your website clearly states that it is a manual. I don't see any addresses for shipping. They must have been desperate to get it fixed.

10-21-2009, 02:13 PM	#11
garyv Senior Warrior Member War Room Member Join Date: Nov 2006 Location: , , . Posts: 1,719 Thanks: 391 Thanked 885 Times in 390 Posts	Re: Ever have someone completely misunderstand your services? I knew what it was, because the postal lady wanted me to sign a delivery confirmation, and it had the contents on the form. At first I thought it was one of my own xboxes. I actually just sent one off to microsoft yesterday because it's still under warranty. But then I realized that it was way too soon for them to be sending it back. But I read on the front of the box they had written "for repair", and the url of my website. So I just asked the postal lady to take it back.
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10-21-2009, 02:17 PM	#12
Scott Ames Senior Warrior Member War Room Member Join Date: Jun 2006 Location: West of Rockies Posts: 5,556 Thanks: 363 Thanked 665 Times in 325 Posts	Re: Ever have someone completely misunderstand your services? Find a duplicate but non-working X-box. Smash it to bits. Send it back with a note: "I tried but I guess I failed somewhere".
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10-21-2009, 02:19 PM	#13
garyv Senior Warrior Member War Room Member Join Date: Nov 2006 Location: , , . Posts: 1,719 Thanks: 391 Thanked 885 Times in 390 Posts	Re: Ever have someone completely misunderstand your services? Also - I could repair these myself, and thought about doing it at first because the demand is so huge. However I realized that even w/ the huge demand, my time is worth more doing other things. Plus it would become a huge hastle. My house would become a warehouse of broken and used xbox 360s. It practically is already and I only sell a repair guide.
	SWTOR Leveling Guide