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Ever have someone completely misunderstand your services?

by garyv
16 replies
I've been selling an xbox 360 repair guide online now for a couple of years. Well today for the first time I actually received some-one's broken xbox 360 in the mail for me to repair.

How would you handle this? I simply refused delivery.

I'm still trying to figure out how they knew to send it to my house? They'd have to do a who-is to get my info, and if they were that savvy, then they'd probably be savvy enough to know that my website only sells guides. Maybe it was my aweber responses, I think they may have my address on the bottom of every email.
#completely #misunderstand #services
  • Profile picture of the author Thorleifur Reynisson
    Mayby it´s time you read the guides you´re selling. lol





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    • Profile picture of the author Mike Hill
      Originally Posted by Terro View Post

      Mayby it´s time you read the guides you´re selling. lol

      -

      Your comment doesn't make any sense... Gary wrote the guide himself. Someone mailed him their Xbox for Gary to fix for some strange reason.

      Mike Hill
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      • Profile picture of the author Thorleifur Reynisson
        Originally Posted by Mike Hill View Post

        Your comment doesn't make any sense... Gary wrote the guide himself. Someone mailed him their Xbox for Gary to fix for some strange reason.

        Mike Hill

        Sorry, no hard feelings. Just find it funny that someone would send their Xbox to a website owner just because he has a repair guide on his website.

        btw. It doesn´t say anywhere that he wrote them him self
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  • Profile picture of the author Gene Pimentel
    Gary, how did you know what the package was if you refused delivery? Did the customer tell you in advance? Just curious.
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  • Profile picture of the author CDarklock
    I would expect it was listed on the shipping invoice or the insurance form. I mean, you'd insure it, right?
    Signature
    "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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  • Profile picture of the author Ross Dalangin
    He maybe think you are the expert on that that is why he mailed it to you. Answer him politely.

    Ross
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  • Profile picture of the author nicholasb
    read the guide, repair it and charge them for it.
    Signature
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  • Profile picture of the author Lance K
    Originally Posted by garyv View Post

    I've been selling an xbox 360 repair guide online now for a couple of years. Well today for the first time I actually received some-one's broken xbox 360 in the mail for me to repair.

    How would you handle this? I simply refused delivery.

    I'm still trying to figure out how they knew to send it to my house? They'd have to do a who-is to get my info, and if they were that savvy, then they'd probably be savvy enough to know that my website only sells guides. Maybe it was my aweber responses, I think they may have my address on the bottom of every email.

    You have a repair guide for PlayStation 2?

    I'd like to fix mine and donate it to the local B&G club rather than trashing it.
    Signature
    "You can have everything in life you want if you will just help enough other people get what they want."
    ~ Zig Ziglar
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  • Profile picture of the author 4success53
    I once owned a game store and repaired game systems.

    So, I kind of know what they were thinking....

    My system is broken. Who can fix it?

    *They don't bother to read the web page. They are upset that they can not play games.*

    You may want to contact the person as good customer service and explain it to them.
    Maybe tell them of someone who repairs X boxes.

    Kind of strange your website clearly states that it is a manual. I don't see any addresses for shipping. They must have been desperate to get it fixed.
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  • Profile picture of the author garyv
    I knew what it was, because the postal lady wanted me to sign a delivery confirmation, and it had the contents on the form. At first I thought it was one of my own xboxes. I actually just sent one off to microsoft yesterday because it's still under warranty. But then I realized that it was way too soon for them to be sending it back. But I read on the front of the box they had written "for repair", and the url of my website. So I just asked the postal lady to take it back.
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  • Profile picture of the author Scott Ames
    Find a duplicate but non-working X-box. Smash it to bits. Send it back with a note: "I tried but I guess I failed somewhere".
    Signature

    Success consists of going from failure to failure without loss of enthusiasm. -Winston Churchill

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    • Profile picture of the author garyv
      Originally Posted by Scott Ames View Post

      Find a duplicate but non-working X-box. Smash it to bits. Send it back with a note: "I tried but I guess I failed somewhere".
      lol - ouch that would be harsh.
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  • Profile picture of the author garyv
    Also - I could repair these myself, and thought about doing it at first because the demand is so huge. However I realized that even w/ the huge demand, my time is worth more doing other things. Plus it would become a huge hastle. My house would become a warehouse of broken and used xbox 360s. It practically is already and I only sell a repair guide.
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    • Profile picture of the author ScottTMc
      Mayby it´s time you read the guides you´re selling. lol
      Just to point out... who wrote the guide?

      Oh yes Garyv did!

      I think they have just mistaken you for a xbox repair service, just get in contact in whatever way and say you dont repair xbox's but would quite happily sell them a guide on how they could do it themself!
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      • Profile picture of the author garyv
        Originally Posted by ScottTMc View Post

        Just to point out... who wrote the guide?

        Oh yes Garyv did!

        I think they have just mistaken you for a xbox repair service, just get in contact in whatever way and say you dont repair xbox's but would quite happily sell them a guide on how they could do it themself!

        I didn't think about writing down the person's name from the box before I returned it. I'll have to wait until they receive their package back and try to contact me.

        The only other thing I can think of, is maybe this person did purchase repair services from a website that has a similar url as mine, and then accidentally used my url to try and find delivery info.

        I should have slipped a repair cd in before giving it back.
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