Outsourcing Customer Service (Inbound Calls)

rosieg · 10-27-2009, 08:29 AM

I'm having problems finding quality people to answer the phones and process orders for me. I'm happy to pay a premium for good people, but somehow I can't find them!!

I've tried the usual places: elance, odesk, guru etc, and interviewed candidates, but no long term success in finding someone with the skills to learn the products, enter data correctly, or log into systems!

I've tried a few asian service centers, and have not been impressed as in general, their agents struggle to do the work, there are huge language barriers, and there are often too many technical issues (telephone lines or internet connection problems!)

Is anyone currently using a service they would recommend?

Rosie

rhelaine · 10-27-2009, 09:48 AM

check the last episode of help my business sucks andrew lock has a resource for call outsourcing.

dvduval · 10-27-2009, 09:49 AM

With unemployment at 10% there are lots of people in the United States that will work at a relatively competitive rate. Often you can find college students of single mothers who will work hard and do a good job. There are sites like wahm.com that might be a good starting point for you.

Kevingators · 10-27-2009, 10:12 AM

Quote:

Originally Posted by dvduval

With unemployment at 10% there are lots of people in the United States that will work at a relatively competitive rate. Often you can find college students of single mothers who will work hard and do a good job. There are sites like wahm.com that might be a good starting point for you.

Great point. Put an ad on Craiglist for your city and you will have a ton of people respond. I live in Florida and had 300 people respond to an ad that I placed.

Kevin

iw433 · 10-27-2009, 11:01 AM

No matter what, the bottom line is.........good help is hard to fine.

rosieg · 10-27-2009, 05:32 PM

Great suggestions guys - I have never tried wahm.com or craigslist, but will try them both tomorrow.

Alas, iw433 is right. Even with high unemployment around, it's still hard to find good help. Hopefully these two sites will open up more possibilities.

Rosie

10-27-2009, 08:29 AM	#1
rosieg HyperActive Warrior War Room Member Join Date: Feb 2007 Location: , , . Posts: 108 Thanks: 28 Thanked 1 Time in 1 Post	Outsourcing Customer Service (Inbound Calls) I'm having problems finding quality people to answer the phones and process orders for me. I'm happy to pay a premium for good people, but somehow I can't find them!! I've tried the usual places: elance, odesk, guru etc, and interviewed candidates, but no long term success in finding someone with the skills to learn the products, enter data correctly, or log into systems! I've tried a few asian service centers, and have not been impressed as in general, their agents struggle to do the work, there are huge language barriers, and there are often too many technical issues (telephone lines or internet connection problems!) Is anyone currently using a service they would recommend? Rosie

10-27-2009, 09:48 AM	#2
rhelaine Learning...as always... Join Date: Jun 2009 Location: colorado Posts: 143 Thanks: 4 Thanked 12 Times in 12 Posts Contact Info	Re: Outsourcing Customer Service (Inbound Calls) check the last episode of help my business sucks andrew lock has a resource for call outsourcing.

10-27-2009, 09:49 AM	#3
dvduval phpLD master War Room Member Join Date: Dec 2006 Location: Silicon Valley Posts: 2,970 Blog Entries: 3 Thanks: 44 Thanked 307 Times in 259 Posts Social Networking	Re: Outsourcing Customer Service (Inbound Calls) With unemployment at 10% there are lots of people in the United States that will work at a relatively competitive rate. Often you can find college students of single mothers who will work hard and do a good job. There are sites like wahm.com that might be a good starting point for you.
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10-27-2009, 11:01 AM	#5
iw433 Bill Skywalker Edwards War Room Member Join Date: Nov 2002 Location: Arizona Posts: 1,208 Blog Entries: 3 Thanks: 1,288 Thanked 72 Times in 61 Posts	Re: Outsourcing Customer Service (Inbound Calls) No matter what, the bottom line is.........good help is hard to fine.
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10-27-2009, 05:32 PM	#6
rosieg HyperActive Warrior War Room Member Join Date: Feb 2007 Location: , , . Posts: 108 Thanks: 28 Thanked 1 Time in 1 Post	Re: Outsourcing Customer Service (Inbound Calls) Great suggestions guys - I have never tried wahm.com or craigslist, but will try them both tomorrow. Alas, iw433 is right. Even with high unemployment around, it's still hard to find good help. Hopefully these two sites will open up more possibilities. Rosie