Best Place To Outsource Simple Email Customer Service?

SeanyG · 10-29-2009, 12:14 PM

Hey guys,

Its now getting to the point where I need some help with my customer service.

I get 20ish emails per day of people who need support or want to cancel.

They are all very simple replies so I could give the customer service person templates to respond with.

What is the best place to outsource this to? Overseas would be ideal!

Thanks,

~Sean

SeanyG · 10-29-2009, 01:44 PM

Nobody knows?

Kim Roach · 10-29-2009, 02:07 PM

Hey Sean,

I would check out http://herodesk.com/

- Kim

Scott Million · 10-29-2009, 02:10 PM

Manila Craigslist - goldmine

craigslist: manila classifieds for jobs, apartments, personals, for sale, services, community, and events

Philippines will accept $1-$2 / hour, and I generally find write better English than China/India.

Post an ad and then go through the resume section and email them an invite to look at your ad. Make sure you clearly state compensation, expectations, etc.

Only downside is that power outages / weather issues come with the territory. If this has to be done between X and X each day you might get frustrated.

rodie151 · 10-29-2009, 02:15 PM

Hi,
Elance is always a good place to start, you can usually find what you want if you ask the right questions.

SeanyG · 10-29-2009, 03:21 PM

I've dealt with the power issues before.

That Manilla craigslist idea is GOLD though!

Great tip Scott... Beauty! Thanks!

~Sean

jedz · 10-30-2009, 04:29 AM

Hi Sean,

We are operating an offshore staff leasing company and our office is based here in Manila, Philippines. We have experienced staff who can definitely do the job for you.

10-29-2009, 12:14 PM	#1
SeanyG HyperActive Warrior Join Date: Dec 2008 Location: Vancouver, Canada Posts: 328 Thanks: 192 Thanked 5 Times in 5 Posts	Best Place To Outsource Simple Email Customer Service? Hey guys, Its now getting to the point where I need some help with my customer service. I get 20ish emails per day of people who need support or want to cancel. They are all very simple replies so I could give the customer service person templates to respond with. What is the best place to outsource this to? Overseas would be ideal! Thanks, ~Sean
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10-29-2009, 01:44 PM	#2
SeanyG HyperActive Warrior Join Date: Dec 2008 Location: Vancouver, Canada Posts: 328 Thanks: 192 Thanked 5 Times in 5 Posts	Re: Best Place To Outsource Simple Email Customer Service? Nobody knows?
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10-29-2009, 02:07 PM	#3
Kim Roach HyperActive Warrior War Room Member Join Date: Sep 2008 Posts: 153 Thanks: 12 Thanked 455 Times in 32 Posts	Re: Best Place To Outsource Simple Email Customer Service? Hey Sean, I would check out http://herodesk.com/ - Kim
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10-29-2009, 02:10 PM	#4
Scott Million ScottMillion.com War Room Member Join Date: Aug 2007 Location: Portland, OR. Posts: 900 Thanks: 68 Thanked 77 Times in 55 Posts Social Networking Contact Info	Re: Best Place To Outsource Simple Email Customer Service? Manila Craigslist - goldmine craigslist: manila classifieds for jobs, apartments, personals, for sale, services, community, and events Philippines will accept $1-$2 / hour, and I generally find write better English than China/India. Post an ad and then go through the resume section and email them an invite to look at your ad. Make sure you clearly state compensation, expectations, etc. Only downside is that power outages / weather issues come with the territory. If this has to be done between X and X each day you might get frustrated.
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10-29-2009, 02:15 PM	#5
rodie151 Warrior Member Join Date: Sep 2009 Posts: 11 Thanks: 0 Thanked 1 Time in 1 Post	Re: Best Place To Outsource Simple Email Customer Service? Hi, Elance is always a good place to start, you can usually find what you want if you ask the right questions.
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10-29-2009, 03:21 PM	#6
SeanyG HyperActive Warrior Join Date: Dec 2008 Location: Vancouver, Canada Posts: 328 Thanks: 192 Thanked 5 Times in 5 Posts	Re: Best Place To Outsource Simple Email Customer Service? I've dealt with the power issues before. That Manilla craigslist idea is GOLD though! Great tip Scott... Beauty! Thanks! ~Sean
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10-30-2009, 04:29 AM	#7
jedz HyperActive Warrior Join Date: Mar 2008 Location: , , . Posts: 147 Thanks: 0 Thanked 3 Times in 3 Posts Contact Info	Re: Best Place To Outsource Simple Email Customer Service? Hi Sean, We are operating an offshore staff leasing company and our office is based here in Manila, Philippines. We have experienced staff who can definitely do the job for you.
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