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Old 10-30-2009, 08:52 AM   #1
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Default Customer service and the power of YouTube

I was made aware of this video for the first time today. It has nearly 6 million views. Do you suppose that this video cost United Airlines a whole lot more than it would have cost to repair his guitar?


Power to the people! And a lesson... treat your customers right or it could come back to seriously bite.

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Old 10-30-2009, 10:41 AM   #2
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Default Re: Customer service and the power of YouTube

Talk about viral! He got a million views in 3 days.


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Old 10-30-2009, 12:04 PM   #3
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Default Re: Customer service and the power of YouTube

Love it!! That was so good - something I wish I could have done so many times over customer service issues. Good for him!

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