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#1 |
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HyperActive Warrior
War Room Member
Join Date: Mar 2009
Posts: 143
Thanks: 23
Thanked 14 Times in 13 Posts
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Take a few minutes today and send your host an email (or open a support ticket) and write some kind words of appreciation for their time and effort. If you have a good host, let them know.
A lot of times we use/abuse support people when things are going bad. Let them know you appreciate them when times are good too. I did this a few days ago with my host and thought I would pass the idea along. |
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"My crown is in my heart, not on my head, Nor decked with diamonds and Indian stones, Nor to be seen: My crown is called content: A crown it is, that seldom kings enjoy." - William Shakespeare
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#2 |
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HyperActive Warrior
Join Date: Oct 2009
Posts: 160
Thanks: 9
Thanked 5 Times in 5 Posts
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I have to agree on this. Lot of time we misunderstood them. When i done job for support person i came to know how rude and irrational some people are in their request. I must say if not 1 para they deserve thanks at the end of chat or support ticket.
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#3 |
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Warrior Member
Join Date: Oct 2009
Posts: 7
Thanks: 0
Thanked 0 Times in 0 Posts
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As someone who has been on a support desk, I can say that many, many people out there need to have a long hard look at how they treat others. Rude, and plain nasty at times.
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#4 |
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Active Warrior
Join Date: Nov 2009
Location: UK
Posts: 40
Thanks: 0
Thanked 5 Times in 5 Posts
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I'm a great believer in 'Treat others as you would like to be treated'.Take time and put yourself in the shoes of others. The world would be a better place if we did.
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| The Following User Says Thank You to jwlnewsome For This Useful Post: |
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#5 |
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Senior Warrior Member
War Room Member
Join Date: Sep 2004
Location: Gulf Coast, USA.
Posts: 11,314
Thanks: 296
Thanked 732 Times in 449 Posts
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kezz08 makes an excellent point.
You will have a better response to a problem if you approach it in a considerate tone of voice, being reasonable and polite and explaining the problem clearly. Calling a host, domain registrar or any other support system and shouting or demanding is not only rude but counter productive as they don't want to help you any more than necessary if you act like a numbskull. If you email support outline the problem clearly so they can understand it - and leave out the cursing and demands. If you want a professional response, ask for help the same way. kay |
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| The Following User Says Thank You to Kay King For This Useful Post: |
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#6 |
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HyperActive Warrior
War Room Member
Join Date: Apr 2009
Location: Cornwall, United Kingdom
Posts: 297
Thanks: 5
Thanked 29 Times in 28 Posts
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Support on this forum is great too. I posted my new WSO this morning and had it approved within a couple of hours. Thank you very much.
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