Tell your host/support thanks today.

blur · 11-06-2009, 07:44 AM

Take a few minutes today and send your host an email (or open a support ticket) and write some kind words of appreciation for their time and effort. If you have a good host, let them know.

A lot of times we use/abuse support people when things are going bad. Let them know you appreciate them when times are good too.

I did this a few days ago with my host and thought I would pass the idea along.

robfoster · 11-06-2009, 07:53 AM

I have to agree on this. Lot of time we misunderstood them. When i done job for support person i came to know how rude and irrational some people are in their request. I must say if not 1 para they deserve thanks at the end of chat or support ticket.

kezz08 · 11-06-2009, 07:58 AM

As someone who has been on a support desk, I can say that many, many people out there need to have a long hard look at how they treat others. Rude, and plain nasty at times.

jwlnewsome · 11-06-2009, 08:02 AM

I'm a great believer in 'Treat others as you would like to be treated'.Take time and put yourself in the shoes of others. The world would be a better place if we did.

Kay King · 11-06-2009, 08:08 AM

kezz08 makes an excellent point.

You will have a better response to a problem if you approach it in a considerate tone of voice, being reasonable and polite and explaining the problem clearly. Calling a host, domain registrar or any other support system and shouting or demanding is not only rude but counter productive as they don't want to help you any more than necessary if you act like a numbskull.

If you email support outline the problem clearly so they can understand it - and leave out the cursing and demands. If you want a professional response, ask for help the same way.

kay

CliveG · 11-06-2009, 09:24 AM

Support on this forum is great too. I posted my new WSO this morning and had it approved within a couple of hours. Thank you very much.

11-06-2009, 07:44 AM	#1
blur HyperActive Warrior War Room Member Join Date: Mar 2009 Posts: 143 Thanks: 23 Thanked 14 Times in 13 Posts	Tell your host/support thanks today. Take a few minutes today and send your host an email (or open a support ticket) and write some kind words of appreciation for their time and effort. If you have a good host, let them know. A lot of times we use/abuse support people when things are going bad. Let them know you appreciate them when times are good too. I did this a few days ago with my host and thought I would pass the idea along.
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11-06-2009, 07:53 AM	#2
robfoster HyperActive Warrior Join Date: Oct 2009 Posts: 160 Thanks: 9 Thanked 5 Times in 5 Posts	Re: Tell your host/support thanks today. I have to agree on this. Lot of time we misunderstood them. When i done job for support person i came to know how rude and irrational some people are in their request. I must say if not 1 para they deserve thanks at the end of chat or support ticket.

11-06-2009, 07:58 AM	#3
kezz08 Warrior Member Join Date: Oct 2009 Posts: 7 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Tell your host/support thanks today. As someone who has been on a support desk, I can say that many, many people out there need to have a long hard look at how they treat others. Rude, and plain nasty at times.

11-06-2009, 08:02 AM	#4
jwlnewsome Active Warrior Join Date: Nov 2009 Location: UK Posts: 40 Thanks: 0 Thanked 5 Times in 5 Posts	Re: Tell your host/support thanks today. I'm a great believer in 'Treat others as you would like to be treated'.Take time and put yourself in the shoes of others. The world would be a better place if we did.

11-06-2009, 08:08 AM	#5
Kay King Senior Warrior Member War Room Member Join Date: Sep 2004 Location: Gulf Coast, USA. Posts: 11,314 Thanks: 296 Thanked 732 Times in 449 Posts	Re: Tell your host/support thanks today. kezz08 makes an excellent point. You will have a better response to a problem if you approach it in a considerate tone of voice, being reasonable and polite and explaining the problem clearly. Calling a host, domain registrar or any other support system and shouting or demanding is not only rude but counter productive as they don't want to help you any more than necessary if you act like a numbskull. If you email support outline the problem clearly so they can understand it - and leave out the cursing and demands. If you want a professional response, ask for help the same way. kay

11-06-2009, 09:24 AM	#6
CliveG HyperActive Warrior War Room Member Join Date: Apr 2009 Location: Cornwall, United Kingdom Posts: 297 Thanks: 5 Thanked 29 Times in 28 Posts	Re: Tell your host/support thanks today. Support on this forum is great too. I posted my new WSO this morning and had it approved within a couple of hours. Thank you very much.
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